• Work alongside the Senior Director to plan, execute, and deliver program performance metrics • Work directly with clients to determine key determinants of success and provide recommendations • Translate data findings into actionable insights and strategic recommendations • Communicate complex analytical findings to stakeholders • Stay updated on industry trends and apply them to enhance team capabilities

• Own the subscription renewals process for assigned customers, managing 6-month renewal cycles with accurate 3-month forecasting • Generate complex quotes, proposals, and renewal order forms • Develop and execute negotiation strategies that maximize contract value while enhancing customer trust • Proactively notify customers of renewals, price increases, and auto-renewals • Lead account team meetings, create close plans, and track action items • Identify and mitigate renewal risks early, developing risk mitigation plans and managing downsells and churn with Customer Success Managers • Drive upsells through add-ons, automation, and services cross-sells, engaging Account Executives as needed • Collaborate across sales operations, engineering, customer success, contracts, and legal teams • Manage account mergers to rationalize pricing and offers • Maintain accurate information in Salesforce for accounts, opportunities, contacts, renewal pipeline, and forecast • Identify operational improvements in renewal processes

Role Description The Docusign Senior Renewal Manager is a high impact position, responsible for owning and executing a portfolio of high-value renewal contracts in an assigned territory. Senior Renewal Managers have wide-ranging experience and will use professional concepts and company objectives to resolve complex issues in creative and effective ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Senior Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor reporting to the Director, Renewal Management. Responsibilities - Develop and leverage customer relationships to improve customer retention - Uncover additional opportunities within the Commercial team’s most strategic customers - Manage renewal process and negotiate multi-variable contracts - Drive usage and adoption and consult customers to increase successful adoption of the Docusign Agreement Cloud - Facilitate cross functional support to achieve successful product implementation - Develop and execute strategic territory plans to achieve metrics - Demonstrate expertise within the vertical accounts managed - Foster strong working relationship with Account Executives to support and grow current customer base - Travel as necessary to foster relationships with customers in territory Qualifications - BA/BS degree or equivalent work experience - 5+ years of experience in account management focused on customer retention and sales within the technology or software industry - Familiar with Google suite Requirements - Demonstrated time management, organizational, and multi-tasking skills - Experience with project management and consulting with customers to deploy technology - Excellent business acumen and ability to analyze data to address customer situations - Exceptional verbal and written communication skills, specifically at executive level - Experience building highly consultative customer relationships - Track record of success and over-achievement of quota in past positions - Demonstrated ability to work in a fast-paced environment Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Delivery Manager, you'll lead the execution of high-impact, cross-functional initiatives in a fast-changing environment. In this role, you will operate at the intersection of Engineering, Product, and Operations, driving project delivery while adapting to shifting priorities, tight deadlines, and evolving organizational structures. What You'll Do - Lead the planning and execution of complex, high-priority initiatives spanning multiple teams and domains, ensuring successful delivery. - Act as the central coordination point across Engineering, Product, and Operations to align stakeholders and drive execution. - Proactively identify, track, and manage risks, dependencies, and bottlenecks, and drive mitigation strategies. - Manage dynamic team structures, supporting team reorganization based on product needs and initiative priorities. - Ensure clear visibility into progress, timelines, risks, and trade-offs, maintaining transparency with stakeholders at all levels. - Drive a strong execution culture focused on outcomes, accountability, and continuous delivery. - Leverage data and metrics to track delivery performance, identify trends, and drive continuous improvement. - Utilize AI tools (e.g., workflow automation, AI-assisted analysis and reporting) to optimize delivery processes and reduce manual overhead. - Demonstrate strong ownership by taking accountability for outcomes, proactively addressing gaps, and stepping beyond defined responsibilities when necessary. - Adapt your level of involvement based on team and initiative needs, providing hands-on support or facilitation where it adds the most value. What You'll Bring - Bachelor's degree in Computer Science, Engineering, or relevant field - At least six years of experience working as a Scrum Master, Project Manager, or Delivery Manager, ideally within a growing technology company. - Proven experience delivering complex, cross-team projects in a fast-paced, dynamic environment. - Strong stakeholder management skills with the ability to align competing priorities and drive decision-making. - Experience operating in environments with frequent changes in priorities, scope, and team structures. - Solid understanding of software development processes and the SDLC. - Strong problem-solving skills with the ability to identify risks early and drive resolution. - Data-driven mindset with experience using metrics to guide decisions and improve delivery. - Experience using AI tools for delivery optimization (e.g., AI-assisted reporting, workflow automation, data analysis tools) is a plus. - Experience as a Scrum Master or Agile practitioner, applied pragmatically, is a plus. - Experience with Jira, Confluence, and reporting/analytics tools is a plus. - Experience driving process improvements and operational efficiency is a plus. #SG-1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 129,600.00 USD - 162,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.