• Develop and project manage a partner and customer’s integration architecture, implementation timeline, and operational work streams • Develop clear and accurate implementation guide • Lead the planning, tracking and completion of all project tasks throughout the partner and customer onboarding and implementation process — including but not limited to: • Develop and oversee the project schedule and lead regular meetings with operational leads • Document, coordinate and monitor progress of partner and customers, including ensuring all requirements are met • Coordinate internal resources as required; Drive project to release on time with high quality • Help partner, Product, Engineering and Payroll Operations teams understand product features and benefits • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve • Contribute to the development of integration best practices, training material and Remote internal and external collateral • Manage the complexities of multi-step high-stakes projects with organization and efficiency and keen attention to deadlines • Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards • Collaborate closely with Product and Engineering on strategic projects that improve and scale our implementation process and team operations • You are passionate about team-work and developing people • Strong leadership, Coaching and Mentoring skills • Grow and develop the PMO function

• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance. • Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations. • Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed. • Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, regulations, and governance requirements. • Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance. • Identify preventative measures by detecting variances, trends, inconsistencies, and potentially suspicious activity through data analysis. • Partner with stakeholders to understand requirements, gather data from diverse sources, and perform business analysis to deliver quantitative insights via reports, dashboards, and presentations. • Analyze and synthesize qualitative and quantitative data to create compelling narratives and provide strategic recommendations on complex issues. • Translate analytical findings into actionable outcomes, including enhancements to predictive models, operational processes, or policy decisions.

Title: Business Systems Analyst Location: Remote US Full time Job Description: Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Job Summary Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions. Major Tasks, Responsibilities and Key Accountabilities - Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis or existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts. - Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans. - Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses. - Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements. - Coordinates communication with the client and prioritizes delivery of IT services. - Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution. - Assists with scope definition and implementation of a solution. Nature and Scope - Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. - Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct “customers” of the process. - May provide general guidance/direction to or train junior level support personnel or professional personnel. Work Environment - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Typically requires overnight travel 5% to 20% of the time. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Minimum Qualifications - Must be a minimum of 18 years of age or older - Must pass pre-employment assessment(s) if applicable Education and Experience - Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications - Experience in a distributed team environment preferred. - Database experience (SQL, Data Warehousing, Oracle, Informix, etc.) preferred. Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Role Description The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization. Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals. This is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability. How will you contribute? - Forecasting & Pipeline Visibility - Support accurate forecasting and performance tracking across the partner ecosystem. - Maintain and validate partner pipeline and renewal forecasts. - Track performance across key metrics including ARR, renewals, and partner contribution. - Identify gaps, risks, and inconsistencies in forecasting data. - Partner with CAMs and PSMs to improve forecast accuracy and discipline. - Reporting & Performance Analytics - Deliver actionable insights to support decision-making and channel performance management. - Build and maintain dashboards for partner performance, pipeline, and renewals. - Analyze trends across partner productivity, activation, and retention. - Support QBRs and executive reporting with data-driven insights. - Provide ad hoc analysis to support strategic decisions. - Systems & Data Management - Ensure data integrity and operational consistency across channel systems. - Maintain data accuracy within Salesforce and partner systems (PRM where applicable). - Support deal registration, partner attribution, and renewal tracking processes. - Identify and resolve data quality issues impacting reporting and forecasting. - Partner with RevOps & Enterprise/Business Applications Teams to align on data models and definitions. - Process Execution & Governance - Support the implementation of scalable, standardized channel processes. - Execute and enforce operational processes across onboarding, forecasting, and renewals. - Support governance frameworks and rules of engagement across partner teams. - Document and maintain standard operating procedures (SOPs). - Ensure global consistency while supporting regional execution needs. - Cross-Functional Alignment - Act as a coordination point across channel and internal functions. - Partner with Finance on ARR tracking, renewals, and reporting accuracy. - Support CAM, PEM, and PSM teams with operational insights and data needs. - Collaborate with Marketing and Product teams on partner performance visibility. - Align with Cross Functional Operations & Enterprise/Business Applications Teams on reporting standards, tooling, and automation. - Process Improvement & Automation - Continuously improve operational efficiency and scalability. - Identify bottlenecks and inefficiencies in current workflows. - Recommend and support automation of manual processes. - Contribute to the evolution of channel operating frameworks. - Support system enhancements and tool optimization initiatives. Qualifications - 3–5+ years of experience in Business Operations, Revenue Operations, Channel Operations, or Sales Operations roles. - Experience working in a B2B SaaS or recurring revenue environment, preferably within a channel or partner-led GTM model. - Proven track record supporting forecasting, pipeline management, and performance reporting in a sales or partner organization. - Hands-on experience working with CRM systems (Salesforce preferred) and reporting/BI tools (e.g., Tableau, Power BI, Looker). - Experience supporting cross-functional teams including Sales, Finance, Marketing, and RevOps. - Demonstrated ability to manage and improve data quality, reporting accuracy, and operational processes. - Experience working in global or matrixed organizations with multiple stakeholders and regions is a plus. - Experience contributing to or supporting the rollout of operating frameworks, governance models, or process standardization initiatives. - Exposure to partner ecosystems (resellers, MSPs, alliances) and partner lifecycle metrics (activation, productivity, retention). Requirements - £52,000 - £64,000 a year. - The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. - Any applicable bonus programs will be discussed during the recruiting process. - The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. - Local cost of living assessments are done for each new hire at the time of offer. Company Description Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.