• Run email outreach campaigns — sequences, follow-ups, and responses to prospects • Create and schedule content for LinkedIn and other channels (posts, newsletters, updates) • Own all follow-ups — no lead goes cold, no client feels ignored • Maintain client relationship touchpoints — check-ins, recaps, status updates • Use AI tools (ChatGPT, Claude, or whatever works) to speed up copy, research, and workflows

• Administer and maintain SnapNrack’s Acumatica ERP system, ensuring reliability, performance, and alignment with business operations. • Configure and manage system modules, workflows, and business logic to support finance, supply chain, manufacturing, and sales processes. • Manage user accounts, access permissions, and role-based security to ensure proper system governance and data protection. • Implement, test, and deploy system enhancements, configuration changes, and upgrades. • Maintain system configuration documentation and support change management processes. • Design and optimize workflows to improve operational efficiency and reduce manual processes. • Develop and maintain reports, dashboards, and data inquiries using Acumatica tools (Generic Inquiries, Report Designer, Dashboards). • Support cross-functional teams with reporting and analytics needs for operational and financial decision-making. • Ensure data integrity across ERP transactions, master data, and system integrations. • Serve as the internal ERP subject matter expert supporting operations, finance, supply chain, engineering, and sales teams. • Provide troubleshooting support for system issues and coordinate resolution with internal stakeholders or vendors as needed. • Deliver end-user training and guidance to ensure effective use of system capabilities.

• Design, own, and evolve the enterprise product delivery framework, including stage-gate structure, entry/exit criteria, governance, and required artifacts • Develop and maintain all core process tools including business cases, gate checklists, risk assessments, procedures, and flowcharts • Act as a trusted enterprise subject-matter expert for product delivery processes • Build and execute a thoughtful adoption roadmap that drives consistency and real-world use • Create targeted change and communication strategies to support process launches and updates • Partner with the Training Manager on training strategy, rollout, and reinforcement • Own process performance through metrics, user feedback, and direct observation • Conduct root-cause analyses and design process enhancements • Lead pilots, implement improvements, and measure impact to ensure continuous evolution

Role Description Join our team at TELUS Health as a driven Business Consultant who is deeply passionate about operational and execution excellence, and delivering virtual healthcare to millions of Canadians. You’ll play a critical role in scaling how our operations work - not just the what, but the how. As part of the TELUS Health Virtual Care (THVC) organization, you’ll lead enablement efforts, build capability, and ensure that the operational foundation is solid, scalable, and well‑equipped to meet tomorrow’s challenges. You will: - Partner closely with cross‑functional teams to uncover and address operational gaps. - Design and drive enablement initiatives. - Translate business objectives into measurable operational deliverables. - Build repeatable processes and ensure alignment of tools, people, and systems for sustainable growth. We are seeking a results-driven professional who thrives in fast‑paced environments, delivers positive impacts and outcomes, and holds operational discipline as a core strength. Someone who loves problem solving and never settles for “good enough” when excellence is possible. As Business Consultant, you will lead onboarding, training, project and program launches, operational readiness, and continuous improvement initiatives. Together, we’ll build scalable enablement systems that support new initiatives end‑to‑end: - Designing enablement materials. - Delivering pilot training. - Gathering feedback and refining the approach as we grow. Operational excellence will be at our core: - Define, monitor, and iterate on performance metrics. - Standardize best practices. - Streamline workflows. - Develop tools to ensure consistency and efficiency. In doing so, we’ll ensure that THVC care delivery is smooth, capable, and exceptional, supporting both patients, clinicians, clients, and cross-functional internal stakeholders while enabling sustainable growth. Qualifications - 7-10 years of progressive experience in operations, enablement, project management or similar roles; experience in virtual care, healthcare services, or regulated, high‑customer‑impact environments is strongly preferred. - Demonstrated track record of building or scaling enablement or support functions - onboarding, training, tool development, service level improvement, continuous learning, feedback systems. - Solid program and project management expertise with heightened ability to manage cross‑functional, high‑complexity projects from idea through execution; adept at risk management, resource allocation, Commitment-Based Management (CBM), and stakeholder alignment. - Deep commitment to operational excellence with solid experience in process optimization, workflow design, standardization, and implementation of best practices. - Data‑driven mindset with strong ability to define, monitor, and interpret KPI’s; use insights to make decisions and drive improvements. - Strong communication and influence, highly skilled at engaging stakeholders at all levels; able to clearly present plans, status, risks, mitigations, cost impacts and tradeoffs, scope management, and outcomes for complex initiatives. - Adaptability, comfortable operating in evolving, fast‑paced environments; able to prioritize effectively, and deliver results under changing conditions. - Strong communication, stakeholder influence, and ability to translate enablement/operational goals into clear plans, status updates, and outcomes. - Embody a growth mindset, resilient to change, comfortable with ambiguity, able to prioritize across competing demands, deliver under shifting conditions, adapt rapidly. Requirements - Prior experience specifically in virtual care / telehealth operations, remote patient services, or healthcare enablement. - University degree in business, project management, communications, or a related field. - Certifications in process improvement (Lean, Six Sigma, or equivalent) and/or project management concepts and methodologies such as Agile. - Prior experience being part of a Project Management Office or program‑management discipline. - Solid knowledge of healthcare privacy, compliance, and regulatory frameworks (e.g. PHIPA, PIPEDA, provincial privacy acts). - Bilingual (English / French). - Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Company Description