Role Description The Program Assistant supports the instructional and operational needs of a designated academic program at Williamsburg Learning. Reporting to the Program Leader, this role supports mentors by: - Grading assignments - Assisting during live classes - Maintaining and updating courses - Substituting when mentors are absent - Addressing program needs as they arise Program Assistants play a key role in strengthening overall program quality and supporting mentors so they can focus on high-impact teaching. Qualifications - Bachelor’s degree required - Demonstrated experience or academic background in the subject area of the assigned program - Strong written and verbal communication skills - Ability to manage delegated priorities and adjust workload based on program needs - Experience using learning management systems (Canvas preferred) - Strong organizational skills and attention to detail - Ability to work independently while collaborating closely with instructional staff - Interest in developing as an educator; experience working with students preferred Requirements - Ability to attend meetings or classes during the standard school day - Ability to manage multiple digital systems simultaneously (video conferencing, chat, attendance, instructional materials) - Work is performed remotely and requires a quiet, professional workspace, reliable high-speed internet, and devices suitable for live instruction Benefits - Health - 401(k) Retirement - Paid Holidays - Paid Time Off Salary Range $17.50 per hour, 20 Hours Per Week Company Description Williamsburg Learning is an Equal Opportunity Employer.

Role Description The Program Assistant supports the instructional and operational needs of a designated academic program at Williamsburg Learning. Reporting to the Program Leader, this role supports mentors by: - Grading assignments - Assisting during live classes - Maintaining and updating courses - Substituting when mentors are absent - Addressing program needs as they arise Program Assistants play a key role in strengthening overall program quality and supporting mentors so they can focus on high-impact teaching. Qualifications - High School Diploma required - Demonstrated experience or academic background in the subject area of the assigned program - Strong written and verbal communication skills - Ability to manage delegated priorities and adjust workload based on program needs - Experience using learning management systems (Canvas preferred) - Strong organizational skills and attention to detail - Ability to work independently while collaborating closely with instructional staff - Interest in developing as an educator; experience working with students preferred Requirements - Ability to attend meetings or classes during the standard school day - Ability to manage multiple digital systems simultaneously (video conferencing, chat, attendance, instructional materials) - Work is performed remotely and requires a quiet, professional workspace, reliable high-speed internet, and devices suitable for live instruction Benefits - Health - 401(k) Retirement - Paid Holidays - Paid Time Off Company Description Williamsburg Learning is an Equal Opportunity Employer.

• Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations. • Develop and leverage incentive plans and engagement activities to drive performance and morale on the team. • Managing the program team members to ensure successful delivery of services. • Develop daily work schedules and monitor attendance, PTO, etc. • Monitor individual productivity and address any performance concerns with coaching and/or other actions. • Ensure team compliance including training completion, adherence to policies, and privacy incident reporting. • Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions. to ensure appropriate coaching and support. • Quality Management (addressing critically missed elements/low scoring calls, call and case review 3 monthly). • Risk and compliance Management (training completion and adherence to CAPA/privacy incident reporting). • Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance. • Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline. • Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed. • Drive onboarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team. • Translate and oversee organizational strategies for assigned goals. • Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires; Investigate and partner with HR in the resolution of associate issues. • Proactively identifying program issues & making recommendations on potential solutions. • May participate on client conference calls, attend client meetings, or quarterly business reviews. • Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed. • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT. • Manage & administer program policies & procedures. • Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc. • Collaborate with Compliance team on program audits, address audits findings and implement corrective action. • May require periodic travel to sites or client related meetings.

Role Description The Program Assistant supports the instructional and operational needs of a designated academic program at Williamsburg Learning. Reporting to the Program Leader, this role supports mentors by: - Grading assignments - Assisting during live classes - Maintaining and updating courses - Substituting when mentors are absent - Addressing program needs as they arise Program Assistants play a key role in strengthening overall program quality and supporting mentors so they can focus on high-impact teaching. Qualifications - Bachelor’s degree required - Demonstrated experience or academic background in the subject area of the assigned program - Strong written and verbal communication skills - Ability to manage delegated priorities and adjust workload based on program needs - Experience using learning management systems (Canvas preferred) - Strong organizational skills and attention to detail - Ability to work independently while collaborating closely with instructional staff - Interest in developing as an educator; experience working with students preferred Requirements - Ability to attend meetings or classes during the standard school day - Ability to manage multiple digital systems simultaneously (video conferencing, chat, attendance, instructional materials) - Work is performed remotely and requires a quiet, professional workspace, reliable high-speed internet, and devices suitable for live instruction Benefits - Health - 401(k) Retirement - Paid Holidays - Paid Time Off Company Description Williamsburg Learning is an Equal Opportunity Employer.