Role Description The Customer Experience Analyst role at Doxim is responsible for developing and maintaining customer relationships with three main goals in mind: - Driving the end-to-end onboarding phase of the customer's journey, ensuring that the customer's experience achieves the definition of “what success equals” that they provided to us pre-close. - Ensuring that the customer's ongoing journey with us delivers a positive experience, such that they are willing to entertain expansion of the Doxim relationship through up-sell and cross-sale initiatives. - Ensuring that the customer's long-term experience with Doxim is a positive one by efficiently addressing any issues and concerns they have and resolving any incidents as they arise. The Customer Experience professional achieves these key objectives by working closely with key customer stakeholders and executive sponsors as their trusted advisors, to ensure that Doxim products and services help them to achieve their desired outcomes. Qualifications - Minimum 5 years’ experience working for a B2B SaaS vendor. - Previous experience as an Account Manager/Customer Success or Experience Professional. - Experience working within the US Financial and Credit Union industry. - Ability to manage multiple projects simultaneously while paying strict attention to detail. - Excellent verbal and written communication skills backed by a strong technical aptitude. - High degree of professionalism and integrity plus ability to establish customer trust. - Excellent interpersonal skills with the ability to build authentic business relationships. - Teamwork mentality and willingness to assist wherever needed. - Ambitious and driven, thriving in a fast-paced and demanding environment. - Experience analyzing data & trends to identify product or service growth opportunities. - Proficient in Salesforce & Microsoft Office. - Bachelor’s degree from college or university or applicable experience. Requirements - Act as the customer champion for all professional services or other implementations/interactions. - Properly manage customer expectations. - Consistently deliver in-line with these expectations and accountabilities. - Rigorously follow the Implementation and Go-live playbook. - Drive all aspects and activities associated with the adoption and value realization phase of the customer journey. - Be the champion for the end-to-end customer journey at Doxim and promote the correct treatment of customers across all departments and all phases of their journey. - Operate as the day-to-day point of contact for customers in your segment. - Ensure that issue and related escalations are managed to resolution efficiently across the organization. - Encourage ‘successful’ (happy) customers to participate in testimonials, reference calls, and case studies/win stories. - Drive all aspects of customer feedback mechanisms that provide us with a pulse on customer sentiments (Post Project Implementation, Closed case and Net Promoter surveys). - Know what products and services the customer currently has and understand what additional products and services may prove valuable to them. - Help identify new revenue expansion opportunities (upsell or cross-sell) and communicate these to the sales team. - Support the sales team during the sales cycle with client liaison and coordination of needed paperwork (MSAs & Schedules Statements of Work, Change Requests, etc.). - Thoroughly plan for all customer renewals and ensure these are completed on time. - Leverage additional Doxim resources as appropriate (occasionally teaming with account managers to achieve this). Benefits - Work Environment That Suits You: Opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe. - Benefits That Fit: As of Day 1 of employment, flexible benefit options cover everything from healthcare to employer-matched retirement savings. - Growth That Excites: Passionate about nurturing talent from within, making this a journey, not just a job. - Time Off That Recharges: Generous PTO policy designed to help you rest, reset, and return at your best. - Refer & Reap the Rewards: Earn a bonus through our Employee Referral Program when you refer talented people to join us.

Role Description We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment. - Effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings in line with mystery shop guidelines. - Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception. - Be commercially aware and able to offer recommendations on services, keeping up to date with all promotions and special offers across the business. - Ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectations and providing service excellence. - Undergo any training needed to achieve the above responsibilities. - Work to agreed KPIs and adhere to company policies and procedures, whilst delivering service excellence in line with the Soho House ethos. Qualifications - Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential. - Previous experience with Opera essential. - Excellent attention to detail and administration skills. - Previous experience of working with high profile/VIP guests. - Experience of working in a 5 star/luxury hotel. - Problem solving skills and previous experience of managing complaints efficiently. - Excellent reading, writing, and oral proficiency in the English language. - Excellent time management skills with the ability to prioritize tasks and meet deadlines. - Sufficient knowledge of Microsoft Office. Requirements - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to make periodical fast paced movements required to go from one part of the property to others. - Must be able to move, pull, push, carry or lift at least 30 pounds. - Must be able to occasionally kneel, bend, crouch and climb. - Must be able to perform physical activities such as lifting, cleaning, and stooping. - Must be able to stand, walk, lift, and bend for long periods of time. Benefits - Competitive compensation packages that feature global benefits and perks. - Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match. - Full-Time Employees have sick days + vacation days. - Soho House can progress your career domestically or internationally as well as managerially or technically. - Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability. - An extensive range of internally and externally run courses are available for all employees. - Celebrating our passion for food and drink with monthly calendars and events available to all. - Monthly fun events such as fitness sessions, cinema screenings, and art classes. - While on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge.

Role Description Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties include but are not limited to: - Assisting customers and sales representatives with inquiries - Accurate order processing - Order status - Pricing inquiries - Product information - Internal follow-up to exceed customer needs and expectations Supports team concepts as well as the goals and objectives of the department. Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities. Qualifications - Proactive and innovative mindset - Flexible and friendly demeanor Requirements - Collaboration with team members with wide-ranging skills - Experience in customer service Benefits - Competitive pay - Comprehensive benefits - Focus on wellness

Role Description To ensure the efficient operation of WSP's internal Network services, we are seeking a talented and experienced Senior Network Infrastructure Specialist. The Senior Network Infrastructure Specialist will play a pivotal role in helping to maintain the integrity of deployed network infrastructure and services, ensuring it is well documented, proactively evaluate how it is operating, and develop plus execute plans to optimize the environment. This position can be located in any U.S. city where WSP has an office. If you’re energized by continuously seeking improvement, optimizing deployed environments, and delivering real operational impact, then this role is for you. - Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels. - Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services. - Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services. - Ensuring that appropriate documentation is available and accurate. - Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity. - Creating, executing, and managing repeatable routines that proactively identify improvements. - Conducting regular scheduled capacity planning/management activities. - Developing and implementing plans to proactively remediate identified performance, health, or capacity issues. - Auditing for standards compliance. - Supporting activities for IT regulations and compliance. - Enhancing and enforcing service transition processes that protect the stability of network operations. - Planning for the execution of business continuity testing, reporting, and gap resolution. - Supporting problem management to resolve recurring issues. - Support the IT budget process by providing input and direction as it relates to infrastructure and services. - Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions. - Own & maintain the integrity of the network asset data across all IT platforms. - Evaluating and improving the effectiveness of operational monitoring. Qualifications - Bachelor’s degree in information technology, Computer Science, Engineering, or related field. - At least 5-7 years relevant and practical experience in a Network Operations, Network Improvement/Service Excellence role. - Extensive in-depth knowledge of Network services and infrastructure. - Vendor certifications not a requirement, proven practical experience preferred. - Comfortable working collaboratively across a large, globally distributed enterprise IT environment. - Experience of working within ITIL aligned Service Management organisation. - Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN. - Experience in managing networks that encompass the following technologies is advantageous: - Software-Defined-WAN (preferably HPE Aruba) - Cloud Networking (preferably Microsoft Azure) - Cloud-based Internet Security (preferably Zscaler Internet Access) - Unified Communications (preferably Microsoft Teams) - Remote Access Solutions (preferably Zscaler Private Access) - LAN switching (preferably Cisco) - Wireless LAN (preferably Cisco) - Next Generation Perimeter firewall technologies (preferably Palo Alto) - Application Delivery Controllers & Load Balancing (preferably F5 Networks) - Identity and Access Control Policy platform (preferably Cisco Identify Services Engine) - Experience in Network Automation and DevOps practices is highly desirable. - Proficiency with automation tools such as Terraform, Ansible, PowerShell, Python, GitHub/GitLab CI, Azure DevOps, ServiceNow, and event-driven automation services is highly desirable. Requirements - Excellent written and spoken English. - Excellent interpersonal and communication skills. - Ability to work with minimal supervision and little to no instructions. - Strong organizational skills, including prioritization, time management, and multi-tasking. - Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. - Demonstrated experience in understanding and demonstrating compliance with information security requirements. - Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. Benefits - WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.