Role Description Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties include but are not limited to: - Assisting customers and sales representatives with inquiries - Accurate order processing - Order status - Pricing inquiries - Product information - Internal follow-up to exceed customer needs and expectations Supports team concepts as well as the goals and objectives of the department. Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities. Qualifications - Proactive and innovative mindset - Flexible and friendly demeanor Requirements - Collaboration with team members with wide-ranging skills - Experience in customer service Benefits - Competitive pay - Comprehensive benefits - Focus on wellness

Role Description To ensure the efficient operation of WSP's internal Network services, we are seeking a talented and experienced Senior Network Infrastructure Specialist. The Senior Network Infrastructure Specialist will play a pivotal role in helping to maintain the integrity of deployed network infrastructure and services, ensuring it is well documented, proactively evaluate how it is operating, and develop plus execute plans to optimize the environment. This position can be located in any U.S. city where WSP has an office. If you’re energized by continuously seeking improvement, optimizing deployed environments, and delivering real operational impact, then this role is for you. - Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels. - Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services. - Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services. - Ensuring that appropriate documentation is available and accurate. - Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity. - Creating, executing, and managing repeatable routines that proactively identify improvements. - Conducting regular scheduled capacity planning/management activities. - Developing and implementing plans to proactively remediate identified performance, health, or capacity issues. - Auditing for standards compliance. - Supporting activities for IT regulations and compliance. - Enhancing and enforcing service transition processes that protect the stability of network operations. - Planning for the execution of business continuity testing, reporting, and gap resolution. - Supporting problem management to resolve recurring issues. - Support the IT budget process by providing input and direction as it relates to infrastructure and services. - Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions. - Own & maintain the integrity of the network asset data across all IT platforms. - Evaluating and improving the effectiveness of operational monitoring. Qualifications - Bachelor’s degree in information technology, Computer Science, Engineering, or related field. - At least 5-7 years relevant and practical experience in a Network Operations, Network Improvement/Service Excellence role. - Extensive in-depth knowledge of Network services and infrastructure. - Vendor certifications not a requirement, proven practical experience preferred. - Comfortable working collaboratively across a large, globally distributed enterprise IT environment. - Experience of working within ITIL aligned Service Management organisation. - Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN. - Experience in managing networks that encompass the following technologies is advantageous: - Software-Defined-WAN (preferably HPE Aruba) - Cloud Networking (preferably Microsoft Azure) - Cloud-based Internet Security (preferably Zscaler Internet Access) - Unified Communications (preferably Microsoft Teams) - Remote Access Solutions (preferably Zscaler Private Access) - LAN switching (preferably Cisco) - Wireless LAN (preferably Cisco) - Next Generation Perimeter firewall technologies (preferably Palo Alto) - Application Delivery Controllers & Load Balancing (preferably F5 Networks) - Identity and Access Control Policy platform (preferably Cisco Identify Services Engine) - Experience in Network Automation and DevOps practices is highly desirable. - Proficiency with automation tools such as Terraform, Ansible, PowerShell, Python, GitHub/GitLab CI, Azure DevOps, ServiceNow, and event-driven automation services is highly desirable. Requirements - Excellent written and spoken English. - Excellent interpersonal and communication skills. - Ability to work with minimal supervision and little to no instructions. - Strong organizational skills, including prioritization, time management, and multi-tasking. - Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. - Demonstrated experience in understanding and demonstrating compliance with information security requirements. - Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations. Benefits - WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Role Description Für ein Projekt bei einem Kunden aus Norddeutschland suchen wir langfristig einen Trader (m/w/d). - Verkauf von Produkten aus dem Handelsportfolio (Trading business) - Kalkulation von Angeboten im Rahmen der Preisrichtlinien - Überwachung von Aufträgen und Verträgen - Entwicklung von Kunden und Geschäftsmöglichkeiten, um das Geschäft im Einklang mit der Unternehmensstrategie auszubauen - Aufbau und Pflege enger Beziehungen zu strategischen Kunden - Verwaltung des Forderungseinzugs bei Fälligkeit und Bewertung potenzieller Risiken Qualifications - Erfolgreich abgeschlossenes Studium der Wirtschaftswissenschaften, Tierernährung oder vergleichbare Qualifikation - Idealerweise ein beruflicher oder privater Bezug zur Landwirtschaft oder Nutztierwissenschaft - Mehrjährige Berufserfahrung im Vertrieb und in der Handelsbranche oder einer vergleichbaren Branche, vorzugsweise im Bereich Vitamine - Verhandlungssichere Englischkenntnisse; weitere Fremdsprachen sind von Vorteil - Fähigkeit, Kundenbedürfnisse einzuschätzen und geeignete Produkte zu empfehlen - Leistungs- und dienstleistungsorientiertes Denken & Handeln - Sicherer Umgang mit SAP ERP und MS Office - Bereitschaft zu gelegentlichen Dienstreisen im In- und Ausland Benefits - Unbefristeter Arbeitsplatz mit leistungsgerechter Bezahlung - Möglichkeit, sich entsprechend der Fähigkeiten zu entwickeln - Auf Wunsch 100 % remote arbeiten möglich

Role Description We are looking for a Support Specialist to join our product-aligned Support teams. In this role you’ll be on the front lines of customer support—owning cases end-to-end for an assigned product, responding by phone, email, and translating product knowledge into clear solutions for customers. Qualified candidates will have strong interpersonal skills, a patient communication style, and a practical, methodical approach to troubleshooting. What You’ll Do: - Provided excellent customer support by phone, email, keeping responses within internal SLA targets. - Troubleshot and attempted to reproduce customer issues using product UIs and basic diagnostic tools. - Escalate technically complex cases to the Technical Lead with clear reproduction steps and required logs. - Filed and tracked Jira cases for Engineering when appropriate and followed up on escalation progress. - Assisted with acceptance testing for new features and supplied feedback from real customers. - Maintained accurate, single-source case notes and updated knowledge base articles or runbooks for routine fixes. - Covered PagerDuty Tiered shifts by participating in on-call rotations per team schedule. - Collaborated with teammates in Slack support channels to coordinate coverage and share troubleshooting tips. Qualifications - Minimum of 1–2 years of professional experience in software or technical support. - Humble, open, and curious approach to learning. - Strong written and verbal communication skills, with a patient, clear style for customer interactions. - Basic troubleshooting skills and a methodical approach to reproducing and documenting issues. - Working knowledge of issue tracking systems (Jira and/or Salesforce preferred). - Familiarity or willingness to learn Salesforce, Slack, PagerDuty, and common monitoring tools. - Proficiency in Microsoft Office. - Working knowledge of Windows and macOS environments. - Interest in GovTech and public-safety software and a willingness to empathize with users who may operate in high-stakes contexts. - Ability to work independently and handle multiple cases with attention to detail.