• Support American Forests’ efforts to engage and support frontline-serving leaders advancing Tree Equity. • Project managing and executing a national peer-to-peer learning network for Catalyst Fund grantee-partners. • Coordinate and deliver a defined portfolio of engagements, including virtual roundtables, workshops, and an inaugural in-person convening. • Success in this role means delivering high-quality, well-coordinated engagements that strengthen relationships, build partner capacity, and foster a connected grantee network. • Serve as primary coordinator for grantee cohort engagement and facilitate communication across partners. • Synthesize feedback to improve future programming and conduct research to inform strategic program development.

Role Description We are seeking an experienced Social Solutions Manager to join our growing team and drive the development of a groundbreaking social media offering in the North America market. The ideal candidate will be a strategic thinker with a passion for social media and a proven track record of launching and managing paid campaigns across platforms like Meta, TikTok, LinkedIn, and more. You will be responsible for onboarding new clients, managing campaigns, optimizing performance, and driving client growth and retention. This role is ideal for someone eager to shape the future of social media marketing and thrive in a fast-paced, results-oriented environment. Key Responsibilities - Client Onboarding and Development - Lead the onboarding process for new social media clients, educating them on our processes and strategies. - Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized. - Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns. - Campaign Management and Reporting - Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). - Monitor campaign pacing and performance metrics, proactively addressing any issues. - Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. - Client Growth and Retention - Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. - Build strong client relationships and proactively address their evolving needs. - Collaborate with the Client Solutions Management team to ensure alignment and growth. - Team Support and Process Improvement - Support the Senior Client Solutions Managers with daily tasks and initiatives. - Lead internal training sessions on social media platforms, workflows, and best practices. - Identify and implement improvements in social media workflows to drive efficiency. - Industry Expertise and Knowledge Sharing - Stay updated on the latest trends, ad formats, and advancements in social media platforms. - Share updates and best practices with internal teams to enhance knowledge and expertise. - Maintain a strong understanding of third-party tools and their integration with social media campaigns. - All other duties as assigned. Qualifications - 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization. - Experience in digital media agencies or tech publishers is a plus. Requirements - Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies. - Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies. - Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions. - Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients. - Highly organized and detail-oriented, capable of managing multiple projects simultaneously. Benefits - Competitive salary - Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance) - Cell phone and Wi-Fi reimbursement - Bill Spend Stipend - Work-life flexibility – we value your contributions above all

• Manage team leads working with Claims Resolution Specialists • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

• You will own the customer's actual business transformation, not just the Duvo deployment. • Act as a management consultant in the customer's business. • Connect Duvo's capabilities to outcomes that matter on an income statement. • Help the customer's organization adapt to AI transformations. • Work with leadership to redesign roles and workflows. • Present proof packs to boards and exec teams.