Role Description The Central Admin Coordinator provides dedicated support to the Central Admin team by issuing virtual credit cards (VCCs), reconciling VCC transactions, and supporting accurate file flow across all shops. This role ensures timely, accurate processing of VCC requests so that Central Admin Specialists remain focused on repair order audits and file closing. The Central Admin Coordinator reports to the Central Admin Leader and works day-to-day alongside Central Admin Specialists. During VCC downtime, the Coordinator supports audit workload as a trained backup and assists with other administrative projects as assigned. This is an entry-level role intended to build foundational knowledge of Puget’s administrative processes, with opportunity to grow within the Central Admin team as the company expands. Qualifications - Prior administrative, accounting, or office experience preferred; entry-level candidates with strong attention to detail will be considered. - Collision industry or CCC One experience is a plus, not required. - Proficiency using Microsoft 365 applications (Excel, Teams, Outlook, SharePoint). - Strong attention to detail and accuracy when handling financial transactions. - Organized, reliable, and able to manage a steady volume of time-sensitive requests. - Clear written and verbal communication skills. - High level of integrity and ability to maintain confidentiality of company and employee information at all times. - Willingness to learn audit processes and support broader Central Admin functions as needed. Requirements - Issue virtual credit cards (VCCs) accurately and on time in response to shop requests across all regions. - Reconcile VCC transactions using the reconciliation tool and established workflows, flagging discrepancies for review. - Communicate with shop teams, estimators, and parts personnel to clarify VCC requests and resolve routine issuing questions. - Maintain organized records of VCC activity, ensuring documentation is complete and ready for audit review. - Support the Central Admin team by serving as a trained backup for repair order audits during VCC downtime. - Escalate unusual requests, patterns, or potential errors to the Central Admin Leader. - Follow company policies, insurer requirements, and internal procedures related to VCC issuance and documentation. - Assist with administrative projects, reporting, or process improvements as assigned by the Central Admin Leader. - Participate in ongoing training to build familiarity with audit processes, file closing, and Central Admin workflows. Company Description

• Hands-on administration: Operational management, configuration, and maintenance of our cloud services (particularly Google Workspace and M365) as well as various SaaS applications. • IT support: Competent point of contact (1st & 2nd level) for colleagues on all IT-related questions (hardware, software, network, accounts). • Device management: Administration and provisioning of our endpoints (Windows, macOS, ChromeOS) using modern Mobile Device Management (MDM) solutions. • Projects & rollouts: Technical implementation of internal IT projects in close collaboration with the IT Manager (e.g., introducing new tools or automating workflows). • Security & compliance: Active implementation and monitoring of IT security measures and data protection requirements (e.g., endpoint security, access management) in day-to-day operations. • Lifecycle management: Smooth execution of technical onboarding and offboarding of employees.

Role Description We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz’s Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements, and fostering a culture of accountability and continuous improvement. You will report to the Manager, Multi-Month & IFR. You will help implement process enhancements, monitor performance, and ensure service quality and productivity standards are met. Additionally, this role will provide partner support for Fleet, ensuring seamless coordination and service excellence. What You’ll Do: - Lead and Support a High-Performing Team - Supervise a team of 20-30 hourly support agents. - Set clear daily/weekly goals and expectations for service quality and productivity. - Provide coaching, feedback, and support for team development. - Foster a positive, accountable, and customer-centric team culture. - Deliver Seamless Customer Experiences - Oversee the execution of onboarding, renewals, exchanges, and payment workflows. - Ensure consistent and empathetic customer support throughout the IFR processes. - Monitor customer interactions and resolve escalating issues. - Fleet Partner Support - Act as the liaison to ensure smooth coordination and timely resolution of customer needs. - Monitor Fleet-related workflows and escalate issues as needed. - Collaborate with Fleet teams to resolve complex cases and maintain service quality standards. - Provide feedback and insights to improve Fleet processes and customer experience. - Support Process Improvement & Automation - Identify inefficiencies and suggest improvements in daily workflows. - Assist in implementing new processes, automation, and digital enhancements. - Provide feedback to the Manager on recurring issues and opportunities for improvement. - Monitor Performance & Report Insights - Track key performance indicators (KPIs) and service metrics for all direct reports. - Prepare basic reports and share insights with the Manager. - Participate in root-cause analysis for recurring issues. - Collaborate & Communicate - Work closely with other supervisors, managers, and cross-functional teams. - Support the creation and adoption of SOPs, playbooks, and training materials. - Communicate changes and updates to the team effectively. Qualifications - Highschool Diploma or equivalent required. - Customer-centric mindset and commitment to service excellence. - Experience supervising or leading a team of frontline employees, including part-time or variable-hour staff. - Strong problem-solving and organizational skills. - Basic proficiency with Excel and reporting tools. - Excellent communication and interpersonal skills. - Experience in car rental, fleet operations, or transportation industries preferred. Requirements - 1+ years’ experience in customer care, fleet servicing, rental operations, or CX preferred. - Associate or bachelor’s degree preferred. - Experience supporting process improvement initiatives. - Willingness to learn new tools and technologies. Skills / Competencies - Team Leadership & Development - Customer Service - Problem Solving - Process Improvement - Communication & Influencing - Organization & Prioritization - Microsoft Office & Reporting Tools - Adaptability & Attention to Detail - Fleet Partner Relationship Management Benefits - Up to 40% off any standard Hertz Rental - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts – Theme Park Tickets, Gym Discounts & more

About this role Key Responsibilities - Provide high‑quality administrative and business management support to the Institutional Client Business team - Own end‑to‑end diary management for senior personnel, including proactive scheduling, prioritisation of meetings, resolution of conflicts, and coordination across multiple international time zones - Act as a trusted gatekeeper, managing internal and external meeting requests thoughtfully and balancing competing priorities with sound judgment - Schedule and manage audio/video conference calls and meetings with multiple participants across regions - Support the broader team with travel coordination, expense processing, and general administrative needs as required - Facilitate team‑wide and firm‑wide events, offsites, and meetings, and manage ad‑hoc administrative assignments Key Requirements - Proven experience as a Team Assistant, Executive Assistant, or Personal Assistant within a professional or financial services environment - Experience supporting multiple senior team members simultaneously, with demonstrated ability to prioritise and manage conflicting demands - Prior experience working in a global firm and collaborating across regions and time zones (preferred) - High level of integrity and discretion, with experience handling sensitive and confidential information - Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint - Strong verbal and written communication skills in English, Cantonese, and Mandarin - Exceptional organisational skills with strong attention to detail and the ability to manage multiple tasks concurrently - Confident and professional interpersonal style, with the ability to engage constructively with internal and external stakeholders at all levels - Proactive, solutions‑oriented mindset; able to anticipate issues and act independently to resolve them - Comfortable operating in a fast‑paced, matrixed environment; resilient, adaptable, and able to remain calm under pressure - Strong time‑management skills and ability to deliver high‑quality output to agreed timelines - Positive, collaborative team player with a strong work ethic and willingness to “roll up sleeves” when needed - Qualified applicants, including people with disabilities, are welcome to apply Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.