Role Description We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz’s Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements, and fostering a culture of accountability and continuous improvement. You will report to the Manager, Multi-Month & IFR. You will help implement process enhancements, monitor performance, and ensure service quality and productivity standards are met. Additionally, this role will provide partner support for Fleet, ensuring seamless coordination and service excellence. What You’ll Do: - Lead and Support a High-Performing Team - Supervise a team of 20-30 hourly support agents. - Set clear daily/weekly goals and expectations for service quality and productivity. - Provide coaching, feedback, and support for team development. - Foster a positive, accountable, and customer-centric team culture. - Deliver Seamless Customer Experiences - Oversee the execution of onboarding, renewals, exchanges, and payment workflows. - Ensure consistent and empathetic customer support throughout the IFR processes. - Monitor customer interactions and resolve escalating issues. - Fleet Partner Support - Act as the liaison to ensure smooth coordination and timely resolution of customer needs. - Monitor Fleet-related workflows and escalate issues as needed. - Collaborate with Fleet teams to resolve complex cases and maintain service quality standards. - Provide feedback and insights to improve Fleet processes and customer experience. - Support Process Improvement & Automation - Identify inefficiencies and suggest improvements in daily workflows. - Assist in implementing new processes, automation, and digital enhancements. - Provide feedback to the Manager on recurring issues and opportunities for improvement. - Monitor Performance & Report Insights - Track key performance indicators (KPIs) and service metrics for all direct reports. - Prepare basic reports and share insights with the Manager. - Participate in root-cause analysis for recurring issues. - Collaborate & Communicate - Work closely with other supervisors, managers, and cross-functional teams. - Support the creation and adoption of SOPs, playbooks, and training materials. - Communicate changes and updates to the team effectively. Qualifications - Highschool Diploma or equivalent required. - Customer-centric mindset and commitment to service excellence. - Experience supervising or leading a team of frontline employees, including part-time or variable-hour staff. - Strong problem-solving and organizational skills. - Basic proficiency with Excel and reporting tools. - Excellent communication and interpersonal skills. - Experience in car rental, fleet operations, or transportation industries preferred. Requirements - 1+ years’ experience in customer care, fleet servicing, rental operations, or CX preferred. - Associate or bachelor’s degree preferred. - Experience supporting process improvement initiatives. - Willingness to learn new tools and technologies. Skills / Competencies - Team Leadership & Development - Customer Service - Problem Solving - Process Improvement - Communication & Influencing - Organization & Prioritization - Microsoft Office & Reporting Tools - Adaptability & Attention to Detail - Fleet Partner Relationship Management Benefits - Up to 40% off any standard Hertz Rental - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts – Theme Park Tickets, Gym Discounts & more

About this role Key Responsibilities - Provide high‑quality administrative and business management support to the Institutional Client Business team - Own end‑to‑end diary management for senior personnel, including proactive scheduling, prioritisation of meetings, resolution of conflicts, and coordination across multiple international time zones - Act as a trusted gatekeeper, managing internal and external meeting requests thoughtfully and balancing competing priorities with sound judgment - Schedule and manage audio/video conference calls and meetings with multiple participants across regions - Support the broader team with travel coordination, expense processing, and general administrative needs as required - Facilitate team‑wide and firm‑wide events, offsites, and meetings, and manage ad‑hoc administrative assignments Key Requirements - Proven experience as a Team Assistant, Executive Assistant, or Personal Assistant within a professional or financial services environment - Experience supporting multiple senior team members simultaneously, with demonstrated ability to prioritise and manage conflicting demands - Prior experience working in a global firm and collaborating across regions and time zones (preferred) - High level of integrity and discretion, with experience handling sensitive and confidential information - Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint - Strong verbal and written communication skills in English, Cantonese, and Mandarin - Exceptional organisational skills with strong attention to detail and the ability to manage multiple tasks concurrently - Confident and professional interpersonal style, with the ability to engage constructively with internal and external stakeholders at all levels - Proactive, solutions‑oriented mindset; able to anticipate issues and act independently to resolve them - Comfortable operating in a fast‑paced, matrixed environment; resilient, adaptable, and able to remain calm under pressure - Strong time‑management skills and ability to deliver high‑quality output to agreed timelines - Positive, collaborative team player with a strong work ethic and willingness to “roll up sleeves” when needed - Qualified applicants, including people with disabilities, are welcome to apply Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Role Description KHC is accelerating its AI adoption strategy across all Business Units. The AI Administrator will serve as the operational bridge between AI strategy and day-to-day execution — owning the full lifecycle of AI use cases: from ideation and design through build, deployment, and iteration. This is a hands-on execution role, not a theoretical one. The successful candidate will work directly with senior leadership and BU heads to identify, prioritize, and deliver practical AI applications that create measurable business value — with a strong focus on tools like Claude (Anthropic) and the broader Microsoft 365 ecosystem. Key Responsibilities - AI Use Case Development & Execution - Identify, document, and prioritize AI use cases across all KHC Business Units (UPTC, Liquids Supply, etc.) - Own the full use case lifecycle: Idea → Design → Build → Test → Deploy → Iterate - Translate business problems into structured AI prompts, workflows, and automation solutions - Build and manage Claude-powered Artifacts, Agents, and automated workflows - Maintain a live Use Case Registry tracking status, impact, and ROI - AI Adoption & Enablement - Act as the internal AI champion — driving adoption from theory to practical daily operations - Train and onboard team members on AI tools, best practices, and responsible usage - Develop standard operating procedures (SOPs) for AI-assisted tasks across departments - Conduct regular demos and knowledge-sharing sessions with BU teams - Monitor usage patterns and surface underutilized capabilities - Tool Administration & Integration - Administer Claude (Anthropic) enterprise account including Projects, context management, and integrations - Manage and configure connected MCP tools (Microsoft 365, SharePoint, Outlook, Teams, etc.) - Coordinate with IT on API access, data governance, and security policies - Evaluate and recommend new AI tools, platforms, and integrations - Maintain prompt libraries, templates, and reusable AI building blocks - Reporting & Continuous Improvement - Produce monthly AI Adoption Reports for COO and leadership - Track KPIs: number of active use cases, time saved, error reduction, and adoption rates - Gather feedback from business users and continuously refine deployed solutions - Stay current on AI developments relevant to KHC's industries (utilities, power, trading, logistics) Qualifications - Bachelor's degree in Computer Science, Information Systems, Business Technology, or related field - 1–4 years of experience in a technology, digital operations, or business analyst role - Demonstrated hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) - Strong Arabic and English communication skills (written and verbal) - Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel) - Ability to work independently in a remote setting with minimal supervision Preferred Qualifications - Experience with prompt engineering, AI workflow design, or LLM-based applications - Familiarity with no-code/low-code tools (Power Automate, Zapier, Make, or similar) - Background in a B2B industrial or energy-sector company is a strong plus - Prior experience translating executive-level requirements into operational AI solutions - Knowledge of data privacy regulations in KSA and responsible AI principles

• Work under and report to the Program Director/Director of Education/Campus President. • Ensure all administrative records, reports and processes are completed and maintained for each student as related to their clinical courses or externship. • Attain a thorough knowledge of all rules and standards set forth by the state, federal and accrediting board(s) with respect to the externship and ensure all rules and regulations are adhered to at all times. • Maintain federal, state and accreditation compliance at all times. • Monitor and maintain TWC and accreditation regulations of all student records with respect to site evaluations, time cards, surveys and any other required documentation. • Serve as liaison between students, campus faculty and the organization providing the externship. • Document, in CampusVue, any matters related to externship from the student, site and/or campus perspective; ensuring all CampusVue notes are complete with dates, times and names as well as all matters are documented in full. • Complete, submit and maintain the process for State LMRT site approvals. • Document, in CampusVue, students site assignments. • Arrange and conduct externship orientation prior to externship. • Advise students who are not attending externship as scheduled; record said advising in the student file and CampusVue. • Ensure Program Director is aware of all student matters recorded in CampusVue. • Ensure all attendance is recorded in CampusVue and documented in the student file. • Monitor, track and provide feedback to the extern regarding timesheets. • Track and assure that all students complete a final exit after externship is completed. • Maintain accurate and organized student records. • Work closely with the Placement Coordinator in tracking extern-to-hire opportunities. • Attend and participate in staff meetings.