Bilingual Customer Service Representative - Spanish Customer Service Dayton, OH Full-Time Apply Now Position Description Reynolds and Reynolds is currently seeking Customer Service Representatives who are bilingual in Spanish and English. As a Bilingual Customer Service Representative, you will use your proficiency in both languages to interact with customers and maintain our reputation of delivering award-winning customer service and support. Working from our office in Dayton, OH, you will support our customers via phone and internet on the software solutions that have made us the best in the industry. You will provide them with the knowledge they need to utilize our applications in their day-to-day operations. If you enjoy problem solving, critical thinking, and providing a high level of customer service support, apply today! Training Training will consist of classroom-style training, on-the-job with a mentor, and online courses Requirements - Must possess excellent verbal and written skills, in both English and Spanish - Ability to think critically, analytically, and problem solve - Ability to work in a team environment - Previous customer service experience preferred Apply Now Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation, sick days, and holidays - Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Company perks, including: - Referral bonuses - Professional development and training - Promotion from within -Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including: - An onsite dining facility offering complimentary breakfast and lunch - A fitness center - An onsite medical center - A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

• Run the Zendesk queue w/ the rest of the support team • Host a few "get unstuck" Zoom calls per week (~30 min each) • Record short Loom walkthroughs for trickier workflows • Write & update help center articles based on the patterns you're seeing • Debug frontend behavior in browser dev tools (console, network tab, DOM inspection) • Trace API failures across our integrations (Stripe, webhooks, custom domains, email providers, OAuth flows) • Write Linear bug reports clean enough that engineering can act on them w/o ten clarifying questions

• Respond to customer inquiries via phone and email, delivering timely, professional, and accurate support. • Independently resolve a wide range of customer issues while escalating complex or high-risk cases when appropriate. • Manage and resolve escalated customer concerns, ensuring a positive and professional experience. • Conduct follow-ups with customers to confirm issues are fully resolved. • Document customer interactions, trip updates, and resolutions within CharterUP’s proprietary systems. • Monitor active trips in real time, identifying and addressing potential disruptions such as delays, route changes, or driver issues. • Serve as a primary operational contact for drivers, customers, and internal teams during live trips. • Assess situations quickly and coordinate solutions to minimize service disruptions. • Provide clear and timely updates to customers, drivers, and internal stakeholders. • Partner closely with internal teams including operations, logistics, and account management to resolve service issues. • Coordinate with drivers and transportation partners to ensure trips run smoothly. • Communicate effectively across multiple stakeholders to maintain high service standards. • Identify recurring customer issues and provide feedback that helps improve processes and service delivery. • Share knowledge and best practices with newer team members when needed. • Contribute feedback on operational tools, workflows, and documentation.

Role Description We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping. PLEASE NOTE: - Working Hours: - Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST) - Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) - Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) (Hours subject to change depending on daylight savings.) - Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Strong verbal and written English communication. - Detail-oriented, organized, and proactive. Requirements - Proficient in Microsoft Outlook and MS Office Suite. - Basic Excel skills for reporting purposes. - Previous customer service or administrative experience is preferred but not mandatory. - Industry experience is not required. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.