Heartbeat
Remote Jobs
Improving cardiac care and supporting the Wessex Cardiac Centre in achieving the best for people with heart conditions.
1 Jobs
Customer Experience Engineer
HeartbeatImproving cardiac care and supporting the Wessex Cardiac Centre in achieving the best for people with heart conditions.
• Run the Zendesk queue w/ the rest of the support team • Host a few "get unstuck" Zoom calls per week (~30 min each) • Record short Loom walkthroughs for trickier workflows • Write & update help center articles based on the patterns you're seeing • Debug frontend behavior in browser dev tools (console, network tab, DOM inspection) • Trace API failures across our integrations (Stripe, webhooks, custom domains, email providers, OAuth flows) • Write Linear bug reports clean enough that engineering can act on them w/o ten clarifying questions
