Role Description We are looking for a Support Specialist to join our product-aligned Support teams. In this role you’ll be on the front lines of customer support—owning cases end-to-end for an assigned product, responding by phone, email, and translating product knowledge into clear solutions for customers. Qualified candidates will have strong interpersonal skills, a patient communication style, and a practical, methodical approach to troubleshooting. What You’ll Do: - Provided excellent customer support by phone, email, keeping responses within internal SLA targets. - Troubleshot and attempted to reproduce customer issues using product UIs and basic diagnostic tools. - Escalate technically complex cases to the Technical Lead with clear reproduction steps and required logs. - Filed and tracked Jira cases for Engineering when appropriate and followed up on escalation progress. - Assisted with acceptance testing for new features and supplied feedback from real customers. - Maintained accurate, single-source case notes and updated knowledge base articles or runbooks for routine fixes. - Covered PagerDuty Tiered shifts by participating in on-call rotations per team schedule. - Collaborated with teammates in Slack support channels to coordinate coverage and share troubleshooting tips. Qualifications - Minimum of 1–2 years of professional experience in software or technical support. - Humble, open, and curious approach to learning. - Strong written and verbal communication skills, with a patient, clear style for customer interactions. - Basic troubleshooting skills and a methodical approach to reproducing and documenting issues. - Working knowledge of issue tracking systems (Jira and/or Salesforce preferred). - Familiarity or willingness to learn Salesforce, Slack, PagerDuty, and common monitoring tools. - Proficiency in Microsoft Office. - Working knowledge of Windows and macOS environments. - Interest in GovTech and public-safety software and a willingness to empathize with users who may operate in high-stakes contexts. - Ability to work independently and handle multiple cases with attention to detail.

Role Description SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! We provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. Why apply for a Remote SolvOne Customer Service job? - Work from the comfort of your home - Save time and money without a commute - Pay starts at $18.00 per hour - Equipment provided by SolvOne - Paid training begins Mid-May - Option of working at our Cedar Hills, Oregon office if preferred - Set schedules available: - Early Morning: Friday to Monday 5:00 AM – 3:30 PM PT - Comprehensive individualized remote training - Positive work environment: we work hard to appreciate our people - We promote from within and encourage growth Qualifications - 1 year of customer service experience - A strong internet connection and the ability to setup a home office with company provided equipment - Must be a resident of Oregon or SW Washington - Have a positive attitude, great work ethic and a passion for helping others - Be dependable and committed to be at work on time and ready to do your best each day - Dedicate your full attention to your work by not providing care for others during work hours - Commit to superior service for our customers, and support them through both phone and computer interactions - Ability to learn new information, policies and skills including software and petroleum industry knowledge - Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills - Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation - Work at a desk and effectively utilize a phone and computer for the length of your shift - Successfully pass a computer skills assessment, training evaluations, and the trial service period - Successfully pass a pre-employment drug screen and background check - Bilingual is a plus but not a requirement Benefits - Work from home, with the option to work at our office in Cedar Hills if desired - Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel - We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available - A fun and rewarding environment with giveaways and employee recognition programs - Training classes are small, so each new hire gets the individual training needed to succeed - Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done - Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

Role Description This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records COULD GO REMOTE Qualifications - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Requirements - High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training - Computer entry required - Must meet any licensing requirements necessary for specific location Physical Demands - This employee must occasionally lift and/or move up to 50 pounds.

Role Description We’re Looking For A: Customer Care Representative Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming Training Schedule: Paid virtual training (4-5 weeks) 8:00 AM to 4:30 PM MST Monday-Friday Call Center Hours of Operation: All shifts include working both weekend days - 7:00AM-6:00PM MST Monday-Friday - 7:00AM-5:00PM MST Saturday/Sunday What You’ll Be Doing: - Use multiple systems simultaneously to resolve customer inquiries efficiently. - Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily. - Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction. - Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable. - Correct/update customer information accurately as needed to ensure current and reliable records. - Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records. - Efficiently fulfill customer order requests to enhance their experience and encourage repeat business. - Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience. - Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction. - Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction. - Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction. Qualifications - High school diploma or GED. - 1-2 Years in a customer service role. - 1 year customer service in a contact center setting (preferred). - Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred). - Working knowledge of call center systems and/or workflows. Requirements - We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Benefits - Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents. - Employee Stock Ownership Plan (You're part owner of GCC). - 401k retirement contribution with company matching up to 3.5%. - 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays. - Internet reimbursement. - Massive room for professional growth and results-based pay increases. - Actually fun virtual & in-person events.