• Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes. • Guide customers through key technical milestones • Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability. • Advocate for customers within sales, product, and support organizations. • Analyze customer data to create measurable success plans and provide feedback to product teams.

Title: Customer Success Manager Location: Remote - United States of America time type Full time job requisition id JR109455 Create the future of e-health together with us by becoming a Customer Success Manager At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: - Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share. - Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. - Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed. - Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations. - Perform and/or facilitate periodic billing audits for assigned customers. - Manage, monitor, and drive improvements in all KPI’s and the revenue cycle for multiple RCM customers. Your Qualification: - Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required. - A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention. - Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations. - Excellent communication and customer care skills – written and verbal. Diplomacy, tact, and poise under pressure. - Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize. - Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel. What you can expect from us: - Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. - Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. - Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. - Security: We offer a secure workplace in a crisis-proof market. - All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. - Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

• Lead the strategy and execution of digital-first customer engagement initiatives • Architect and execute lifecycle campaigns across multiple product families • Develop AI-powered customer success strategy (Agentic CSM) • Drive in-app adoption strategy across product portfolio • Continuously analyze campaign performance metrics and iterate based on data • Collaborate with cross-functional teams (Product, Marketing, Support, Sales) to ensure message consistency • Establish KPIs including reach, engagement, conversion, and business impact

Title: Associate Customer Sales Manager – Metro NY locations Virtual, USA time type Full time job requisition id R-102402 Job Description Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! This Associate Customer Sales Manager – New York Metro (ACSM) position perfectly embodies that ambition, as you will own & be responsible for selling and executing across various categories accounting for revenue within the NY team as a vital member of the Customer Sales Team. The ACSM serves as the key stakeholder between Kraft Heinz and our retail partners, leading all selling activities & driving efforts tied to improving our sales, gross margin & market share. The ACSM aims to deliver revenue and share objectives, pursue business strategies to of growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives. Due to customer connectivity, this role needs to be located in or around New York or New Jersey. Essential Functions & Responsibilities: - Own end to end business plans with our retail customers - Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth - Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving - Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories - Work cross functionally to effectively manage execution of all assigned category objectives - Drive efficient and effective trade programs to deliver the best value and administers volume and trade promotion spending levels within budget while handling trade dollars as percent of revenue for maximum results - Maintain files and business documentation to thoroughly detail business transactions Expected Experience & Required Skills: - Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company - Tested ability to own business process and Category management through a complex Sales position where you owned a desk of at least $20 million of business - Proven ability to manage and balance a large trade and expense budget - Strong proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc - Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives - Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities - Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively - Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives. - Willing to travel to customer meetings and events as needed Work Environment & Schedule: This position is considered a Field based environment; role requires frequent travel to customer locations, stores, events, etc. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations. This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: - Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments - Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training - Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs - Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - National