Title: Associate Customer Sales Manager – Metro NY locations Virtual, USA time type Full time job requisition id R-102402 Job Description Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious! This Associate Customer Sales Manager – New York Metro (ACSM) position perfectly embodies that ambition, as you will own & be responsible for selling and executing across various categories accounting for revenue within the NY team as a vital member of the Customer Sales Team. The ACSM serves as the key stakeholder between Kraft Heinz and our retail partners, leading all selling activities & driving efforts tied to improving our sales, gross margin & market share. The ACSM aims to deliver revenue and share objectives, pursue business strategies to of growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives. Due to customer connectivity, this role needs to be located in or around New York or New Jersey. Essential Functions & Responsibilities: - Own end to end business plans with our retail customers - Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth - Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving - Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories - Work cross functionally to effectively manage execution of all assigned category objectives - Drive efficient and effective trade programs to deliver the best value and administers volume and trade promotion spending levels within budget while handling trade dollars as percent of revenue for maximum results - Maintain files and business documentation to thoroughly detail business transactions Expected Experience & Required Skills: - Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company - Tested ability to own business process and Category management through a complex Sales position where you owned a desk of at least $20 million of business - Proven ability to manage and balance a large trade and expense budget - Strong proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc - Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives - Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities - Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively - Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives. - Willing to travel to customer meetings and events as needed Work Environment & Schedule: This position is considered a Field based environment; role requires frequent travel to customer locations, stores, events, etc. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations. This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: - Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments - Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training - Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs - Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - National

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Role Description We're looking for a Customer Success Manager to own the post-sale experience for our international clients. Drive adoption, reduce churn, and turn happy customers into advocates. - Onboard new customers and guide them to first value quickly - Monitor account health and intervene early on churn signals - Run regular success reviews with key accounts - Identify expansion opportunities and collaborate with sales - Collect and relay product feedback Qualifications - 2+ years in customer success, account management, or support - Excellent written and verbal English - Empathetic, solutions-focused, and commercially aware - Experience with CS tools (Intercom, Gainsight, HubSpot) Benefits - 💵 $1,000–$2,500/month USD - 🌍 100% remote - 🕐 Flexible async-first culture - 📈 Real ownership of retention outcomes Company Description

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