Role Description The role of the Revenue Cycle Specialist is a valued member of our Revenue Cycle team. As a Revenue Cycle Specialist, you will work remotely and be responsible for overseeing bill processes including: - Charge entry - Billing - Claims - Patient AR - Insurance AR You will also: - Post payments - Handle credit resolutions - Perform other revenue cycle functions Qualifications - High School diploma or GED - Minimum 1-2 years medical billing experience - CPC or other equivalent certification - Orthopedic Coding Experience a plus - Experience with Nextgen and Amkai Billing Systems preferred Requirements - Verify information for claims is correct prior to billing - Review Surgical coding for accuracy prior to billing - Process all Primary, Secondary, and tertiary claims and address any edits or rejections - Post all patient payments - Post all Insurance and third-party payments - Credit Resolution for both Insurance and Self pay credits - Insurance AR - Patient AR - Process bad debt - Answer phones - Complete duties and assist others as directed - Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook Benefits - Comprehensive and competitive benefit and pay package - Health coverage - 401k with match and profit share - PTO and more Work Environment/Physical Demands The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions. - Work may be performed in an office and clinical environment - Requires corrected vision and hearing to normal range - Regularly required to talk or hear - Required to sit for long periods of time, stand and walk, bend and stretch - Use of telephone and computer is required - Manual dexterity required for use of computer keyboard - Occasionally lifts and carries items weighing up to 40 pounds - May require working under stressful conditions or working irregular hours

Role Description Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. - Handle outbound/inbound calls from customers who are 30-120+ days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. - Able to handle large volumes of inbound and outbound calls. - Use skip tracing and other methods to locate delinquent customers. - Prepare and send correspondence to customers via email and text message. - Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. - Create account notes that are clear and concise. - Work independently in a challenging environment to consistently meet collection quality and quantity goals. - Team Player/ Team Oriented. - Promoting positive involvement with staff/customers/dealers. - Support and live out our Core Principles. - Other miscellaneous duties as assigned. Salary range $19.50-$25.00 per hour based on experience. Qualifications - Minimum of high school diploma or equivalent. - 2+ years of collections experience, including assisting customers via phone. - Previous call center experience is a plus. Requirements - Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST). - Must have excellent phone etiquette and typing skills. - Must have patience and the ability to stay calm in difficult situations. - Must be detail oriented and learn new concepts quickly. - Must be able to prioritize and make decisions. - Must have the ability to talk to customers, search and enter information into a computer program at the same time. - Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Benefits - $1000 sign on bonus after 90 days. - 10% extra night and weekend shift differentials. - Remote - Work-From-Home, including training period. - Flexible work schedule. - Computer equipment and headset provided. - Tuition Reimbursement. - Monthly bonus potential. - Medical, Dental, Vision Insurance. - Life Insurance, Short and Long-Term Disability. - Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months. - Paid Time Off, up to 80 hours the first year. - Additional 8 hours Birthday Month PTO. - Potential for an additional 8 hours Volunteer PTO. - Paid holidays.

Role Description The Healthcare Collections Specialist performs specialized collection work on behalf of clients to help in reducing their outstanding accounts receivables. - Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information. - Maintain a confidential and orderly remote work area. - Assist with obtaining and updating debtors contact information in client systems. - Answer inbound calls from patients requesting assistance with making a payment on their outstanding medical/healthcare accounts, including providing suggestions for resources to pay their accounts or negotiating payment arrangements. - Place outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. - Work closely within a virtual team atmosphere to accomplish daily productivity goals regarding the number of calls made/received and the dollars collected each day. - Work closely within a virtual team atmosphere to accomplish monthly dollars collected goals. - Work virtually in a highly incented environment; contests and incentives are run weekly to motivate Collectors to work closely with patients and collect available monies. - Daily commitment to remain up to date with all aspects of the collection laws and company compliance requirements to ensure compliance with the Fair Debt Collection Practices Act (FDCPA). - Understand and agree to follow federal laws on collection practices. Qualifications - High school diploma or equivalent is required. - Collection’s experience is preferred. - 6 months customer service experience. - Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments. - Ability to always present oneself in a courteous and professional manner. - Ability to stay on task with little or no management supervision. - Demonstrate initiative and creativity in fulfilling job responsibilities. - Capacity to prioritize multiple tasks using time management and organizational skills. - Proficient PC knowledge and the ability to type 30-40 wpm. Requirements - Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. - Maintain awareness of and actively participate in the Corporate Compliance Program. - Assist with other projects as assigned by management. Working Conditions - Remote work from home, virtual Call Center environment. - Must be able to sit for extended periods of time.

Role Description Our Collection Leads are responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. This is a remote position. Applicants can live anywhere within the continental USA. Schedule: Monday - Friday, 9:30am - 6:00pm. Must be able to work effectively in Mountain Time Zone. This is not negotiable. - Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances which may include partial payments, double payments and/or credits. - Works with facilities, receiving in/out bound telephone calls and/or emails, providing customer service through explaining their bill and following-up on past due accounts using approved collection techniques. - Identifies at-risk accounts and brings them to the attention of the management team and account managers. - Document collection efforts with clear and concise notes. - Works with internal and external customers, including facility owners and CEOs, to resolve assigned portfolio of accounts by collecting the balance due or by taking other action necessary to resolve account balances and relieve AR in a timely manner. - Productivity records will also be maintained. - Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication. - Works with Facility Collection Director/Manager/Supervisor and other members of the management team in researching pharmacy accounts requiring special attention, as indicated on Collection reports. - Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence. - Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed. - Performs other tasks as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications - High School graduate, GED or equivalent experience. - One year billing and/or collections experience. - Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience preferred. - Data entry, Strong proficiency with MS Excel, Word, Webex, MS Teams, and basic computer knowledge. - Medical billing and coding experience desired. - Strong written and verbal Communication, Problem Solving, Analytical Skills, Detail Orientation, can work individually and within a Team. Requirements - Minimum of one year of billing and/or collections experience, with third party billing or collections/billing experience in the healthcare industry preferred. Benefits - DailyPay - Flexible schedules - Competitive pay - Shift differential - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment