Role Description We run a retention agency (Email and SMS) that works with the fastest growing DTC subscription brands. Our clients sell physical product on a recurring basis: supplements, skincare, pet food, protein, coffee, and similar categories. Our job is to keep their subscribers subscribed longer, and we're hiring someone to lead that work across our portfolio. - Learn each new brand in depth by reading reviews, going through cancellation survey responses, speaking with their customer service team, and using the product for several weeks. - Understand the real customer and the reasons for cancellation, beyond just price. - Build the subscriber onboarding program from scratch, including email and SMS sequences for new customers. - Write every line of the copy yourself; this role does not involve briefing a writer. - Manage the onboarding process across six to eight brands simultaneously, each in a different category. - Adjust strategies based on the psychology of different subscriber types (e.g., skincare vs. pet food). - Train the team executing the framework, review cohort performance, and iterate based on retention data. Qualifications - Hands-on experience with Klaviyo and a subscription platform such as Recharge, Skio, or Ordergroove. - A track record of moving a churn, LTV, or save rate metric you can describe in detail. - Direct ownership of copy for onboarding, winback, cancel, or pause flows. Requirements - Compensation is $90,000 to $130,000 USD, full-time and fully remote. - Candidates must be based in Canada or the United States with meaningful working-hour overlap with North American time zones. Benefits - Paid Time Off (Vacation, Sick & Public Holidays) - Work From Home

Role Description Agilent’s Diagnostics and Genomics Group is seeking a customer‑focused In‑Field Customer Application Specialist (CAS) to support new and existing customers in the Miami/Fort Lauderdale territory. This role serves as the scientific and technical expert for Agilent’s Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes. This is a remote, home‑based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require. Territory Coverage - Primary territory includes Miami, Fort Lauderdale, and the surrounding South Florida areas. - Position is remote/home‑office based within the territory. - Regular travel within the territory is required to support pre‑sales, post‑sales, training, and customer optimization activities. Key Responsibilities - Provide pre‑sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions. - Support customer meetings and presentations as the technical subject matter expert (in‑person and remote). - Co‑travel with Sales Account Managers to develop new business and support existing accounts. - Support post‑sales installations, including on‑site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams. - Optimize customer assays including IHC, Special Stains, H&E, and Molecular ISH/FISH. - Deliver on‑site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams. - Act as the customer voice, providing feedback to influence future product and application development. - Maintain awareness of competitive solutions and articulate Agilent’s value differentiators. - Complete required administrative activities, including scheduling, travel, expenses, and service documentation. Qualifications - Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related field. - 1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments. - HT or QIHC certification is a plus. - Bilingual proficiency in English and Spanish (written and verbal) is a plus. - Strong scientific and technical background in: - Immunohistochemistry (IHC) - Special Stains and H&E - Molecular techniques, including ISH/FISH - Ability to communicate complex scientific concepts clearly to diverse audiences. - Valid driver’s license and ability to travel extensively. - Up to 75% travel with flexible working hours. - Ability to lift up to 30 pounds and perform hands-on laboratory activities. - Must meet Agilent‑approved customer and vendor credentialing requirements for site access, where applicable. Additional Details - This job has a full time weekly schedule. It includes the option to work remotely. - Applications for this job will be accepted until at least May 7, 2026 or until the job is no longer posted. - It is sales incentive eligible. - In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. - The full-time equivalent pay range for this position is $105,075.00 - $175,125.00/yr plus eligibility for bonus, stock and benefits. - Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.

Role Description We are building a high-impact, fast-growing business within Innovaccer focused on Flow Solutions across Revenue Cycle, Patient Access, and Patient Engagement. We’re looking for a Senior Solution Specialist to serve as the bridge between Product, Sales, and Customers — combining strong operational understanding with the ability to translate capabilities into clear, compelling business outcomes. This is a highly customer-facing role requiring strong storytelling, executive presence, and comfort operating in dynamic environments. - Ability to learn and present solutions across multiple areas: - Revenue Cycle - Patient Access - Patient Outreach and Engagement A Day in the Life: - Develop deep expertise in Innovaccer’s solutions across RCM, Patient Access, and Patient Outreach and Engagement. - Partner with Sales and Customer teams to drive opportunities through tailored narratives, demos, and value discussions. - Lead solution design conversations aligned to customer priorities and operational goals. - Act as a trusted advisor - connecting customer challenges to measurable business outcomes. - Deliver clear, confident storytelling across both operational and executive audiences. - Collaborate with Product to stay aligned on capabilities and bring customer insights back into the roadmap. Qualifications - 8–12+ years in Solution Consulting, Pre-sales, or Product Specialist roles in healthcare. - Strong understanding of healthcare operations. - Excellent communication and presentation skills, with the ability to engage senior stakeholders. - Ability to navigate ambiguity, think on your feet, and adapt in real time. - Proven track record of leading customer conversations, demos, and solutioning efforts. - Ability to build AI prototypes and Agents a big plus. - Collaborative, high-ownership mindset suited to a fast-paced environment. Benefits - Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

• Będziesz kierować i wspierać liderów zespołów oraz ich zespoły. • Będziesz opracowywać i wdrażać strategie retencji klientów i przychodów, które są zgodne z celami Booksy. • Będziesz monitorować wyniki, analizować dane i dążyć do ciągłego doskonalenia procesów w ramach funkcji. • Będziesz prowadzić interdyscyplinarne przeglądy ryzyka i koordynować działania wymagane do ustabilizowania wyników klientów. • Będziesz wpływać na plany rozwoju Produktu i Operacji na podstawie spostrzeżeń związanych z czynnikami powodującymi rezygnację. • Będziesz tworzyć scenariusze retencji, ścieżki rozmów, aby wyposażyć zespoły CS.