• Support Field Service Job Execution: Support the Lead Tech and associated FS team and perform installation of products and execution of services according to the job scope related to generator related systems at customer sites including power plants or other heavy industrial sites. • Engage in continuous learning: Complete all position-based training as assigned and own self-development. Participate in regular status check-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested. • Support and promote a safety culture: Participate in all safety training at each site as required by each site and adhere to all requirements as directed. • Build strong partnerships and deliver proactive communication. • Make purchasing decisions in a financially disciplined manner.

Role Description The Senior Field Support Specialist represents both Anthony and Hillphoenix brands, creating and maintaining relationships with our Customers, Dealers, and regional contractors. This position is responsible for overseeing the Customer’s experience post shipment, supervising regional contractors to ensure prompt response, primarily focused on issue identification and resolution, new equipment start-ups, and other engagements as required. This is a key role in gathering information in the field to ensure rapid and complete resolution to quality issues and help identify potential design changes. - Utilizes knowledge of refrigeration, mechanical, hydronic, and electrical machinery to make independent decisions about repairs, modifications, or updates to DFR equipment, by giving direction to the end user or contractor. - Trains regional contractors and dealers on installation and maintenance of equipment; identifying broad training opportunities and relaying back to training department. - Supervises installation/service representatives with repairs, modifications, or updates to DFR equipment when required. - Ensures DFR quality standards are being met through Customer visits and follow-ups. - Works with product management, engineering, and quality to define proper maintenance schedules for DFR equipment for inclusion in technical and installation manuals. - Ensures regional contractors and dealers are following safety guidelines when overseeing installations, start-ups, re-models, and investigations. - Oversees new equipment start-ups as needed to ensure successful installation and operation, especially with new products. - Systematically diagnoses field issues, creating thorough field reports that include the process used to diagnose, the measurements and observations collected, and finally developing a robust conclusion with recommendations on actions to resolve; this includes scheduling and coordinating work with 3rd party service providers. - Oversees contractor engagement for assigned region. - Serves as subject matter expert for assigned region & manages the communication between the field, the internal team(s), field sales distributors and end-users. - Identify quality and performance trends and report out to appropriate organization to assure root cause problem resolutions. - Minimum 80% travelling requirements. Qualifications - High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry. - Journeyman refrigeration certificate may be required in some regions. Requirements - AC/R certification. - EPA Certification. Benefits - Medical, Dental, and Vision. - 401k Retirement Plan. - Flexible Spending. - Paid Holidays. Company Description Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

About HalterAt Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. About the Role We are seeking a motivated and high-performing Junior Field Technician to join our team in New Zealand, supporting the maintenance and performance of Halter’s on-farm hardware infrastructure. In this role, you will be responsible for ensuring our systems are operating efficiently, resolving technical issues quickly, and helping to refine and improve the reliability of our hardware across our customer network. Note this role is based in the Waikato and NZ wide travel is required. This is a hands-on position that requires strong technical ability, problem-solving skills, and a proactive approach to field operations. You may find yourself maintaining and upgrading infrastructure one day and deploying new equipment on-farm the next. You’ll be the go-to person for ensuring everything runs smoothly, delivering exceptional service and support to our customers. As a Junior Field Technician, you’ll work closely with our hardware, product, and customer success teams, ensuring effective collaboration and a strong feedback loop between the field and our Auckland HQ. This role offers the opportunity to make a real impact in transforming New Zealand’s dairy and livestock industry through world-class agri-tech innovation. What your day could look like - Infrastructure Maintenance: Oversee the upkeep and repair of Halter’s infrastructure to ensure seamless operations. - Hardware Diagnosis: Diagnose any issues with our hardware and feed this information back to the relevant team. - Versatility: Ability to transition smoothly between tasks, from repairing and upgrading infrastructure to delivering towers and collars as needed. - Deployment Support: Provide critical on-site support during farm deployments if needed, troubleshooting issues, and ensuring successful installations. - On-call: Be part of the global on-call roster to support tower-related incidents and proactively find solutions in a timely manner. - Collaboration: Work closely across all of the Halter teams to ensure alignment and successful customer outcomes. - Problem-Solving: Address and resolve technical challenges promptly and effectively, ensuring minimal disruption to farm operations. - Adaptability: Be prepared to manage a variety of tasks, often simultaneously, to meet the dynamic needs of the role. - Data Analysis: Ability to collect, interpret, and analyze data from our hardware, optimize processes, and inform decision-making. You'll ensure that actionable insights are extracted to improve operational efficiency and resolve issues proactively. - Development and management of a maintenance system for our NZ market. - Travel: travel within the Waikato and Bay of Plenty region + some NZ wide travel will be required. Who are we looking for - Practical, hands-on experience with tools, electrical work, construction, networking, or equipment fitting is a must! - Go-Getter Attitude: A proactive approach, with a willingness to tackle challenges head-on and figure things out on the go. - Handiness: Practical skills and resourcefulness, with the ability to handle a wide range of tasks even without specific technical training. - Time management skills: Ability to manage your own time so that tasks are completed on schedule. - Team-Oriented Approach: Strong collaboration skills, with the ability to work effectively with colleagues across different locations. - Commitment to Excellence: A dedication to providing the highest quality service, ensuring that Halter’s infrastructure is always operating at its best. - Willingness to travel: Spontaneous & planned travel will be included in this role. You might be 3 or 4 days on the road per week. You may also be away from home a couple of nights per week. Bonus Qualifications (These are not mandatory for you to apply) - Agriculture Experience (Preferred): While not mandatory, experience in the agriculture sector would be highly beneficial. About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our careers website, LinkedIn & Instagram. Join our team Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

• Install, maintain, and repair Seer instruments (Hamilton STARlet) and associated software and accessories. • Troubleshoot, diagnose and resolve instrument issues to customer satisfaction. • Resolve customer issues via phone and other remote support mechanisms to drive quick resolutions and maintain instrument uptime. • Document all customer interactions within the CRM system (Salesforce). • Triage and escalate complex issues which cannot be resolved remotely and work cross-functionally with the automation team and other internal teams to diagnose issues and apply corrections via field actions. • Deliver service training to distributors and new hires as part of technical onboarding. • Create knowledge articles based on system expertise and key learnings. • Provide secondary/out-of-territory instrument support as needed. • Create and update service procedures and guidelines for best practices. • Strong and collaborative work ethic; must be a self-starter that embraces a challenging and fast-paced work environment. • Willing to travel up to 80%. Occasional international travel may be required.