Role Description The Client Manager – Physician Billing is responsible for ensuring satisfaction and retention of assigned clients by delivering superior customer service, providing operational transparency, and identifying and managing initiatives to optimize revenue cycle performance, drive financial outcomes, and exceed contractual obligations. The incumbent will need to build effective relationships, internally with operations and leadership, and externally with clients and vendors. Additionally, the Client Manager – Physician Billing will collaboratively produce client analytics, informal ad hoc and formal monthly, including insights for presentation to assigned clients. Duties and Responsibilities - Partner with the client executive and operational leaders to drive expected performance outcomes - Monitor key metrics and other documentation to effectively manage client satisfaction and retention - Initiates and directs plans to improve client and internal profitability and performance - Follow up on client feedback and issues as necessary and initiates/tracks plans for improvement - Serve as the liaison between the client and operations - Identify process improvement or other efficiencies related to improving customer satisfaction - Conduct periodic, typically monthly, reviews with clients - Act as an escalation point for the client and operations - Proactively manage and resolve customer issues - Track progress and opportunities across internal and external teams - Alert customers to any changing services - Address issues openly and quickly - Maintain relationships with key client contacts that fosters an environment to drive client performance and minimize attrition - Ensure key customers are referenceable promoters to support sales - Develop ad hoc and scheduled report out of operational performance, including insights into trends or anomalies, to be presented to assigned clients - Other duties as assigned - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Qualifications - Bachelor’s degree in business or related field required - Minimum of 5+ years physician revenue cycle, preferably with a large medical center practice - Presenting or consulting to executive leadership - Clinical and financial operations of large physician groups - Provision of insight into data and reports - Preparation of operational report outs for internal and/or external audiences - Knowledge of the practice management and physician revenue cycle practices - Confident presentation delivery to internal and external executive leadership - Proficient use of MS Word, PowerPoint and Outlook - Expert MS Excel skills - Strong leadership and customer service skills - Excellent written and verbal communication skills - Aptitude for project management - Demonstrated ability to develop strong successful relationships - Understand customer’s business / operational priorities, including technology and service needs, new service requirements, and service utilization - Technical understanding of revenue cycle technology platforms - Stays abreast of changes in healthcare reimbursement models and can provide subject matter expertise (SME) around such changes - Ability to translate regulatory, business environment, and technical understanding to action plans and issue resolution Working Conditions - Must possess a smartphone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Occasional travel to client locations, as needed - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal. Equal Opportunity Statement Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

• Oversee daily operational performance for assigned clients and operations teams • Collaborate with support areas like customer care and technology, serving as the main client contact • Support the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills • Utilize knowledge of Defined Contribution to interpret complex client requirements • Address questions related to unique situations, participant inquiries, client escalations and requirements • Manage the operations of a client team through developing talent and delegating work • Communicate regularly with clients on all aspects of daily operations • Drive stable and consistent delivery from internal and external partners • Use data to influence standardization and process innovation • Manage defined contribution plans and understand their effect on clients and participants • Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency

Title: Defined Contribution Client Manager - Virtual Location: Virtual Alberta Canada Type: Regular Category: Delivery Job Description: Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role This role oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, this role supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills. Responsibilities - Utilizing knowledge of Defined Contribution to interpret complex client requirements. - Addressing questions related to unique situations, participant inquires, client escalations and requirements. - Manages the operations of a client team through developing talent and delegating work. - Communicate regularly with clients on all aspects of daily operations - Driving stable and consistent delivery from internal and external partners. - Using data to influence standardization and process innovation. - Communicating, validating and managing eCAT with client. - Managing defined contribution plans and understanding their effect on clients and participants. - Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality. Requirements - 3+ years in Defined Contribution. - Be knowledgeable of Defined Contribution recordkeeping systems. - Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors. - Have proven analytical abilities and attention to detail when working with complex data. - Be solutions oriented and have ability to report data to stakeholders. - Have management and organizational skills with ability to adapt to change. - Experience coaching and leveraging work through others. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 60,000.00 CAD Maximum : 90,000.00 CAD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Role Description The Client Technology Specialist is responsible for providing customer support, facilitating training, performing software testing, and maintaining applicable documentation in a professional and timely manner. - Guides customers in the functionality and custom use of their Turnkey software using online and/or on-site training methods. - Responds to incoming customer issues via phone, email and/or chat sessions and ensures timely resolution and appropriate follow-up. - Provides training and information on the software offerings of the company in response to customer needs and inquiries. - Maintains accurate software documentation and provides customers with new information for the software products. - Maintains technical expertise and proficiency with all related and relevant software and computer systems. - Performs software testing and documents results. - Communicates professionally and effectively with internal and external stakeholders. - Follows established department and company processes and procedures. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Accounting, Business Administration, or Ag-Business/Ag-Ed; or minimum of three (3) years of comparable professional experience. - Strong technical acumen including proven experience with Microsoft Office Suite. - Strong verbal, written, and listening communication skills. - Effective problem-solving skills, especially around technical matters. - Strong interpersonal skills. - Strong analytical skills. - Ability to multi-task in a fast-paced environment with rapidly changing priorities. - Ability to absorb new ideas and concepts quickly. - Self-starter with a focus on continuous improvement. Requirements - Accounting or feedyard accounting experience (preferred). - Turnkey experience (preferred). Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program.