Title: Defined Contribution Client Manager - Virtual Location: Virtual Alberta Canada Type: Regular Category: Delivery Job Description: Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role This role oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, this role supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills. Responsibilities - Utilizing knowledge of Defined Contribution to interpret complex client requirements. - Addressing questions related to unique situations, participant inquires, client escalations and requirements. - Manages the operations of a client team through developing talent and delegating work. - Communicate regularly with clients on all aspects of daily operations - Driving stable and consistent delivery from internal and external partners. - Using data to influence standardization and process innovation. - Communicating, validating and managing eCAT with client. - Managing defined contribution plans and understanding their effect on clients and participants. - Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality. Requirements - 3+ years in Defined Contribution. - Be knowledgeable of Defined Contribution recordkeeping systems. - Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors. - Have proven analytical abilities and attention to detail when working with complex data. - Be solutions oriented and have ability to report data to stakeholders. - Have management and organizational skills with ability to adapt to change. - Experience coaching and leveraging work through others. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 60,000.00 CAD Maximum : 90,000.00 CAD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Role Description The Client Technology Specialist is responsible for providing customer support, facilitating training, performing software testing, and maintaining applicable documentation in a professional and timely manner. - Guides customers in the functionality and custom use of their Turnkey software using online and/or on-site training methods. - Responds to incoming customer issues via phone, email and/or chat sessions and ensures timely resolution and appropriate follow-up. - Provides training and information on the software offerings of the company in response to customer needs and inquiries. - Maintains accurate software documentation and provides customers with new information for the software products. - Maintains technical expertise and proficiency with all related and relevant software and computer systems. - Performs software testing and documents results. - Communicates professionally and effectively with internal and external stakeholders. - Follows established department and company processes and procedures. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Accounting, Business Administration, or Ag-Business/Ag-Ed; or minimum of three (3) years of comparable professional experience. - Strong technical acumen including proven experience with Microsoft Office Suite. - Strong verbal, written, and listening communication skills. - Effective problem-solving skills, especially around technical matters. - Strong interpersonal skills. - Strong analytical skills. - Ability to multi-task in a fast-paced environment with rapidly changing priorities. - Ability to absorb new ideas and concepts quickly. - Self-starter with a focus on continuous improvement. Requirements - Accounting or feedyard accounting experience (preferred). - Turnkey experience (preferred). Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program.

Role Description - Partner with sales consultants to achieve efficient implementation of new business and smooth transition of relationship into client management team. - Develop strategic relationships with key partners within the assigned portfolio and establish consultative approach to gain insight into the Voice of the Customer and understand the clients’ strategic business goals. - Champion the needs of our clients whilst balancing business needs by developing ideas and solutions based on customers’ strategic goals in alignment with CGHB’s value proposition and business strategy. - Monitor the Client/Broker service delivery execution of our service operations and identify opportunities for improvement. - Liaise with key internal functions to drive for financial results and achieve high customer satisfaction levels through ‘client facing’ projects including satisfaction surveys, product development and service ops enhancements. - Meet persistency goals, negotiate and finalise the renewal of each assigned client contract. - Take part in defining the Renewal Strategy together with the Client Management and Underwriting Teams. - Prepare and maintain records on SFDC for all key accounts, and manage clients in line with team procedures and processes. - Co-ordinate with strategic regional service partners to ensure constant enhancement of client facing proposition to meet evolving market needs. - Liaise with other Cigna divisions and partners (i.e UK Healthcare and CGHB NA) to fully leverage global client relationships, identify and facilitate growth opportunities within existing relationships and beyond. - Provide subject matter expertise on health care and social security regulation/issues for Australia and other markets to our Clients/Brokers and internal stakeholders, as part of CGHB’s service delivery and global compliance offering. Qualifications - University degree holder preferred (not essential for the right candidate). - 1-2 years working experience in the insurance industry and/or in strategic relationship management in a corporate (B2B) environment. - Demonstrated strength in working with a wide range of stakeholders and distribution channels. - Proven track record in building value-based relationships. - Excellent analytical skills, high attention to detail and quality in execution. - Able to communicate complex concepts in a clear and concise manner. - Excellent negotiation, influencing and persuasive skills. - Strong interpersonal skills, proactive and solutions oriented. - Team player, able to drive for results through influencing and working with others. Requirements - Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals. - Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client. - Ability to work remotely and occasionally travel interstate for internal and external meetings. Developmental Value of Position - Nimble learning and build opportunities to develop strategic relationship and build networks internally and externally. - Be able to share your vision and purpose and a strategy to align with enterprise, tests situational adaptability. - Manage complexity and ambiguity by getting out of your comfort zone and taking the lead of an overall market and guiding team to run day to day business in an efficient way. - Opportunity for increased senior level exposure that includes direct sales work and assigned sales targets. - Ability to work independently to achieve ambitious new business targets. - Lead the research and development of new business opportunities and products in local area. - Liaise with other Cigna worldwide offices to develop opportunities; to drive cross sell activities. - Ability to work independently to achieve retention and financial targets set on assigned portfolio. - Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals. Company Description Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Assist advisors in client servicing by preparing financial plans and conducting transactions. Coordinate client meetings and new business paperwork while providing general administrative support to enhance the overall client experience.