Key Responsibilities: - Proficient in all knowledge base requirements. - Manage high volume of inbound calls, emails and SMS. - Identify client needs, research issue and provide solutions and/or alternatives. - Meet and/or exceed quality guidelines and key performance criteria. - Work across the organization as needed to resolve client requests. - Effectively communicate how to use any of our customer facing tools. - Perform other task and duties as requested by management. - Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data. Qualifications: - High School Diploma/GED and 3 years' experience in a related field. - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; - OR 5 years' experience in a related field - 2 years experience with customer service and/or contact center. - 2 years automotive industry and/or logistics experience preferred. - Working knowledge and proficiency with Microsoft Office products. - Excellent oral and written communications skills, particularly in a phone, email or chat context. - Attention to detail and follow-through. - Demonstrated ability to adapt in a changing environment. - Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment. - Demonstrated experience being a customer-focused, service-oriented professional. - Must have flexibility to work evenings, weekends, holidays as required. - Ability to handle multiple projects/tasks at a time. - Servant team member with ability to build strong trusted relationships. - Bilingual English-Spanish preferred Work Environment: - Hybrid/Remote position and candidates must have stable internet connection with required bandwidth USD 18.17 - 27.31 per hour Compensation: Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Answer incoming phone calls from Exact Sciences Sales team and clients • Act as point of contact for specialty clients • Follow up on new provider orders and provide support as needed • Onboarding support, as needed • Investigate and resolve issues or problems for the sales field, providers, or other internal customers • Manage and resolve customer complaints; identify and escalate high priority issues to management • Work as a team to identify process improvements and document new procedures for growth • Provide support to National Accounts • Place outbound calls, as necessary • Respond to voicemail and email inquiries • Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives • Support the Clinical Study team for order entry, issue resolution, and process improvement • Support provider issues

Role Description Our client is seeking a highly organized and detail-oriented Real Estate Transaction Coordinator to manage the full transaction lifecycle for single-family property acquisitions and dispositions. This role is critical to ensuring transactions move from contract execution to closing smoothly, accurately, and on time. The Transaction Coordinator will serve as the central point of communication between sellers, buyers, agents, title companies, and internal teams, with a strong focus on timelines, documentation accuracy, and proactive problem-solving. Responsibilities - Transaction Lifecycle Management: - Oversee the full transaction process from contract execution through closing for single-family properties. - Ensure all transaction steps are completed accurately and within required timelines. - Manage a high volume of active transactions simultaneously without missing deadlines. - Contracts & Documentation: - Draft, send, and manage purchase and sale agreements, including amendments and addenda. - Ensure all documents are properly executed using e-signature tools. - Maintain strict accuracy and version control across all transaction documents. - Timeline & Deadline Enforcement: - Track and enforce all critical milestones, including contingencies, inspections, financing requirements, and closing dates. - Maintain a zero-tolerance approach to missed deadlines or contingencies. - Proactively identify risks, delays, or bottlenecks and drive them to resolution. - Inspection, Title & Closing Coordination: - Coordinate inspections and ensure timely property access with no delays. - Manage title and closing workflows, including lien follow-ups, curative items, and ownership transfers. - Work closely with title companies to resolve issues and ensure clean closings. - Communication & Stakeholder Management: - Maintain daily communication with sellers, buyers, agents, title companies, and internal teams. - Serve as the primary point of contact to keep all parties aligned and informed. - Provide clear, professional, and timely updates throughout the transaction process. - CRM & Reporting: - Keep real-time transaction records updated in CRM and tracking systems. - Provide regular status updates to leadership on transaction progress. - Ensure data accuracy and pipeline visibility across all active transactions. Qualifications - Extremely detail-oriented with a deadline-driven mindset. - Comfortable handling high-volume, fast-paced transaction environments. - Proactive problem-solver who anticipates issues before they escalate. - Confident communicator who can manage multiple stakeholders daily. - Strong sense of ownership and accountability for transaction outcomes. Requirements - 8–10 years of hands-on experience in real estate transaction coordination, managing single-family purchase and sale transactions from contract to close. - Strong familiarity with wholesale real estate transactions. - Excellent phone communication skills; comfortable speaking daily with sellers, buyers, agents, and title companies. - Ability to manage 30–50 active transactions simultaneously without errors or missed deadlines. - Strong written and verbal communication skills with a professional, direct approach. - Daily working proficiency in: - Gmail - Google Sheets - Google Calendar - E-signature tools (e.g., HelloSign, Dropbox Sign) - CRM systems (Salesforce preferred; must be comfortable using a CRM) Ideal Experience & Skills - Experience coordinating off-market or investor-driven acquisitions. - Familiarity with U.S.-based real estate clients and title processes. - Ability to independently handle title issues, lien resolutions, and curative workflows. - Background in high-volume real estate environments such as wholesalers, investment firms, or iBuyers. - Experience with process documentation and KPI-driven reporting. Key Metrics for Success (KPIs) - Zero missed deadlines or contingencies. - On-time closings across all assigned transactions. - Accuracy of contracts and transaction documentation. - Ability to manage 30–50 concurrent transactions effectively. - Clear, timely communication with all transaction stakeholders. - Consistent CRM hygiene and reporting accuracy. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department