Role Description Our client is seeking a highly organized and detail-oriented Real Estate Transaction Coordinator to manage the full transaction lifecycle for single-family property acquisitions and dispositions. This role is critical to ensuring transactions move from contract execution to closing smoothly, accurately, and on time. The Transaction Coordinator will serve as the central point of communication between sellers, buyers, agents, title companies, and internal teams, with a strong focus on timelines, documentation accuracy, and proactive problem-solving. Responsibilities - Transaction Lifecycle Management: - Oversee the full transaction process from contract execution through closing for single-family properties. - Ensure all transaction steps are completed accurately and within required timelines. - Manage a high volume of active transactions simultaneously without missing deadlines. - Contracts & Documentation: - Draft, send, and manage purchase and sale agreements, including amendments and addenda. - Ensure all documents are properly executed using e-signature tools. - Maintain strict accuracy and version control across all transaction documents. - Timeline & Deadline Enforcement: - Track and enforce all critical milestones, including contingencies, inspections, financing requirements, and closing dates. - Maintain a zero-tolerance approach to missed deadlines or contingencies. - Proactively identify risks, delays, or bottlenecks and drive them to resolution. - Inspection, Title & Closing Coordination: - Coordinate inspections and ensure timely property access with no delays. - Manage title and closing workflows, including lien follow-ups, curative items, and ownership transfers. - Work closely with title companies to resolve issues and ensure clean closings. - Communication & Stakeholder Management: - Maintain daily communication with sellers, buyers, agents, title companies, and internal teams. - Serve as the primary point of contact to keep all parties aligned and informed. - Provide clear, professional, and timely updates throughout the transaction process. - CRM & Reporting: - Keep real-time transaction records updated in CRM and tracking systems. - Provide regular status updates to leadership on transaction progress. - Ensure data accuracy and pipeline visibility across all active transactions. Qualifications - Extremely detail-oriented with a deadline-driven mindset. - Comfortable handling high-volume, fast-paced transaction environments. - Proactive problem-solver who anticipates issues before they escalate. - Confident communicator who can manage multiple stakeholders daily. - Strong sense of ownership and accountability for transaction outcomes. Requirements - 8–10 years of hands-on experience in real estate transaction coordination, managing single-family purchase and sale transactions from contract to close. - Strong familiarity with wholesale real estate transactions. - Excellent phone communication skills; comfortable speaking daily with sellers, buyers, agents, and title companies. - Ability to manage 30–50 active transactions simultaneously without errors or missed deadlines. - Strong written and verbal communication skills with a professional, direct approach. - Daily working proficiency in: - Gmail - Google Sheets - Google Calendar - E-signature tools (e.g., HelloSign, Dropbox Sign) - CRM systems (Salesforce preferred; must be comfortable using a CRM) Ideal Experience & Skills - Experience coordinating off-market or investor-driven acquisitions. - Familiarity with U.S.-based real estate clients and title processes. - Ability to independently handle title issues, lien resolutions, and curative workflows. - Background in high-volume real estate environments such as wholesalers, investment firms, or iBuyers. - Experience with process documentation and KPI-driven reporting. Key Metrics for Success (KPIs) - Zero missed deadlines or contingencies. - On-time closings across all assigned transactions. - Accuracy of contracts and transaction documentation. - Ability to manage 30–50 concurrent transactions effectively. - Clear, timely communication with all transaction stakeholders. - Consistent CRM hygiene and reporting accuracy. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

Role Description The Customer Service Representative I (CSR) is an important member of our Contact Center team that creates and maintains customer relationships, understands products and services, researches inquiries, assembles and communicates information, verifies customers’ understanding of information, answers and records customer inquiries. Must be able to work the full time hours of Monday-Friday 8:30am -5:00pm ET. Fully remote role. - Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives). - Respond to immediate customer questions, requests, concerns and needs. - Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat. - Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution. - Escalate issues according to department protocol. - Share feedback and assist management in enhancing the programs in order to provide the best customer service. - Maintain accurate data in systems, and update as necessary. - Utilize work-flows and scripting materials to inquire and help identify barriers with customers. Qualifications - High school diploma/GED or equivalent combination of education and experience. - One (1) year of work experience in a customer service or customer-focused role. - Experience in a medical or pharmaceutical environment preferred. - Ability to provide consistently high-quality of customer service required. - Excellent written and oral communication skills with high level of professionalism. - Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships. - Extensive keyboarding, switching from multiple applications and use of phone. - Excellent computer skills required, including strong Microsoft Excel capability. Requirements - Must be able to work full time hours of Monday-Friday 8:30am -5:00pm ET. - Fully remote role. Benefits - Access to health, dental, and vision insurance. - Retirement plan options. - Paid time off. - Paid parental leave. - Employee assistance programs. - Performance bonuses for eligible employees. - Other perks.

Role Description As a Customer Service Agent, you will be the front line of communication between brands and their customers across multiple digital platforms. A key part of this role is handling high volumes of customer comments & reviews, including negative and critical feedback. You should be comfortable navigating sensitive situations, responding with empathy, and protecting the brand’s voice and reputation. This role requires someone who is proactive, resourceful, and confident working independently. You will be expected to seek out information, use available materials, and ask the right questions when needed to ensure accurate and thoughtful responses. - Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. - Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. - Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. - Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. - Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. - Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. - Maintain regular communication with your manager to address questions, resolve issues, and provide updates. - Addresses public and private customer care issues across social. - Contributing to consistent quality across shifts (tone, accuracy, decision-making). Qualifications - A High School Diploma or equivalent. - A personal PC/laptop with a working webcam. - A good working home environment with a stable internet connection. - 2+ years of experience in social care, community management, CX support, or digital customer service. - Fluent in English, both written and oral. - Spanish & Portuguese fluency of B1 and above. - Strong verbal communication & writing skills (friendly, clear, and socially native). - Residing in Portugal. - General knowledge and interest in various social media platforms. - Experience as a content moderator / engaging in all social media platforms is a plus! - The ability to work an 8-hour shift, on a rotating schedule. - Calm under pressure and confident in high-visibility comment sections. - Organized, accountable, and consistent. Requirements - Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools). - Experience working within a CRM, or social tools such as Sprout, Sprinklr etc. - Experience supporting subscription-based or SaaS products. Benefits - 100% Remote position. - Continuous learning experience & career growth opportunities. - Offers competitive compensation based on location market rates. - A great opportunity to work with some of the world’s coolest and most innovative brands. - A welcoming environment where even your feedback and suggestions are all being taken into consideration. - Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds.