• Develop and execute an API strategy that aligns with the company’s business and reliability objectives • Lead the design, development, and deployment of scalable, secure, and observable APIs • Implement and manage API platforms and tools to ensure visibility, monitoring, and proactive alerting across the API ecosystem • Establish and enforce API governance policies covering versioning, security, performance, and lifecycle management • Define reliability and availability standards (SLIs, SLOs) and drive continuous improvement in uptime and latency • Collaborate with product managers, developers, and stakeholders to translate business requirements into reliable API solutions • Create and maintain high-quality API documentation and developer guides • Provide technical guidance, mentorship, and training to internal teams on API reliability, observability, and best practices • Use metrics, tracing, and logging data to analyze API behavior, detect issues, and optimize performance • Evaluate and recommend emerging tools and technologies to improve API reliability, scalability, and developer experience • Stay current with trends in API design, observability frameworks, and cloud-native architecture

• Lead and manage the organizational change management (OCM) workstream for a corporate division split project. • Develop and implement change management strategies, communication plans, and stakeholder engagement frameworks. • Ensure alignment of OCM activities with SAP-related process changes and system transitions. • Coordinate with project managers, business stakeholders, and technical teams to support seamless separation activities. • Identify potential risks related to change adoption and develop mitigation strategies. • Prepare and deliver training and communication materials to impacted teams. • Monitor change readiness and ensure successful adoption across both newly formed divisions.

• Lead contracting strategy and execution for assigned national payer accounts, in alignment with brand and business objectives. • Own the end-to-end contract development process in partnership with Market Access account management, Legal, Coverage and Pricing, and other cross-functional stakeholders. • Develop pricing proposals, term sheets, RFP responses, and amendments to support customer negotiations and contract renewals. • Serve as the business owner for assigned customer contracts, including contract strategy, negotiation support, execution, and issue escalation. • Provide clear, decision-oriented insights to senior leadership on account dynamics, pricing considerations, and contract recommendations. • Maintain a strong understanding of assigned customers, including business model, membership trends, financial considerations, market position, and relevant organizational changes. • Partner with cross-functional teams to support product-specific pricing strategies and ensure contract terms are operationally executable. • Support post-signature contract needs, including contract interpretation, payment-related questions, dispute resolution, formulary validation, and other operational matters. • Deliver ad hoc analysis and recommendations related to customer strategy, contract performance, and pricing decisions.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Partner Business Manager to join our Global Partner Ecosystem department. This is a hybrid role based in Melbourne or Canberra (requiring 3 days a week in the office), reporting to the Senior Director, Partner Sales. Your core purpose is to build and scale high-performing partner relationships by aligning joint strategy, enablement, and go-to-market execution to drive mutual revenue growth. You will drive healthy partner engagement measured through pipeline, faster deal velocity, service creation, expanded market coverage, and improved customer outcomes. What you’ll do (Role Expectations) - Drive joint regional GTM sales execution in lockstep with Sales Directors - Develop and lead the regional partner strategy and long-term growth plan - Spearhead partner activation through enablement, sales engagement, and pipeline development - Own partner performance management and maintain rigorous forecast governance Who You Are (Success Profile) - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. - You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization. - You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. - You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) - 10+ years in partner/channel sales, alliances, or regional partner management - Proven track record building joint GTM plans with regional sales leadership and executing co-sell motions such as account mapping and deal reviews - Experience managing strategic partners—including GSIs, RSIs, VARs, distributors, MSSPs, and ISVs—across recruitment, activation, and performance management - Deep expertise in network, cyber, and cloud security solutions - Willingness to travel within the region as required to support partners and the sales team What Will Make You Stand Out (Preferred Qualifications) - Direct experience within Public Sector and Education industry verticals - Professional background in partner services capability development - Strong executive communication skills with a proven ability to engage and influence senior partner leadership #LI-Hybrid #LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.