Foundever

Foundever describes itself as a global leader in the customer experience (CX) industry. The company is on a mission to be the team and the solution behind the best customer experie

Nurse Practitioner Team Lead

Location

Canada

Posted

40 days ago

Salary

CAD 0 - CAD 94K / year

Seniority

Lead

Master Degree

Job Description

Nurse Practitioner Team Lead

Foundever

Title: Bilingual Nurse Practitioner Team Lead - Remote Canada ASG Location:Canada Job Description: Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment Provides clinical leadership and oversight for the NB virtual care clinic, ensuring high-quality patient care and service delivery. Supports the development and implementation of evidence-based policies in compliance with NANB standards, monitors quality and performance through audits and issue resolution, and ensures adherence to SLAs and contractual requirements. Supports contracted NPs, collaborates with medical advisors and operational staff, engages external partners and clients, and supports patient communication and follow-up to drive program success. This opportunity represents an existing vacancy supporting current business operations. Summary of Responsibilities Provide clinical leadership and professional guidance to a team of autonomous NPs delivering virtual primary care. Serve as a clinical resource and mentor for complex, high-acuity, or uncertain cases. Foster a collaborative practice environment that respects NP scope of practice and independent clinical decision-making. Support consistency in evidence-informed virtual care delivery across the team. · Act as the designated on-call NP for clinical consultation and escalation support. Along with Medical Advisors, provide real-time guidance for complex presentations, risk management concerns, and patient safety issues. Identify trends, risks, and opportunities for improvement in virtual service delivery. Ensure practice aligns with NANB standards, provincial regulations, and ensures NP scope and autonomy are clearly understood and upheld. Support resolution of clinical quality or patient safety concerns, participate in incident investigations, and review patient complaints with a clinical lens. Contribute to development and refinement of evidence-based clinical policies and virtual care protocols. Support implementation of new clinical initiatives or service enhancements. Collaborate and meet with medical advisors, operational leadership, and external stakeholders (as needed) regularly to review clinical trends, risk issues, and emerging concerns. Review clinical program reports and contribute to data-informed service improvements. Support alignment with service-level agreements (SLAs) and contractual obligations. Assist with patient communication and complex follow-up situations when required. You will be working with French and English speakers. Fluent in both French and English French Written/Oral skills Position Qualifications: Minimum 3-5 years of NP practice experience (preferably in primary care or urgent care) with strong diagnostic reasoning and assessment skills. Previous experience in virtual care/telehealth delivery considered an asset. · Experience in quality improvement, case review, and clinical governance. Knowledge of contact centre or high-volume virtual care environment operations, performance metrics (KPIs), service-level agreements (SLAs), and clinical reporting, with the ability to interpret data to drive quality and service improvements. Previous formal or informal clinical leadership experience Master of Nursing (MN NP Program) – clinical practice-focused Nurse Practitioner (NP) License/registration with both NANB (in good standing) and, if applicable, the province where they are currently residing as mandated by their provincial regulatory body Optional certifications like CNA telehealth/virtual care training considered an asset Demonstrates commitment to advancing innovative healthcare delivery and contributing meaningfully to the organization’s mission and vision. Consistently delivers high-quality work, with a strong standard of performance and attention to outcomes. Effectively manages multiple priorities with strong planning, organization, and prioritization skills. Communicates clearly, directly, and accurately, translating complex information into understandable messaging. Works effectively within cross-functional teams and maintains strong professional relationships across disciplines. Understands contact centre and virtual care operations, interprets KPIs and reporting, and supports process improvements to meet performance and contractual obligations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for data analysis, document preparation, reporting, presentations, and professional communication. Salary Range The base pay range for this position is up to CAD 94000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. Pre-employment Requirements:  Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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Temporary Human Services Specialist for Energy Assistance

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Prince William County, Virginia is located in the Northern part of Virginia along the Potomac River. Prince William, Virginia was explored in 1608 by Captain Jo

Human Resources40 days ago

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Senior Employee Relations Specialist

Novogradac & Company

Novogradac & Company is one of the top national certified public accounting and consulting firms in the United States offering a wide range of services to its d

Human Resources40 days ago

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Benefits and Leave Specialist

Woodcraft Rangers

Based in Los Angeles, California, Woodcraft Rangers' goal is to provide youth with a supportive way to explore the various pathways to building meaningful lives

Human Resources40 days ago

Title: Benefits and Leave Specialist Location: Los Angeles United States Job Description: Benefits and Leave Specialist Reports To: Director of Payroll & Benefits Status: Full-time; Non-Exempt Location: Hybrid - Los Angeles (Little Tokyo Office) or West Covina (SGV Office) Hours of Operation: Monday - Friday 9:00 AM - 5:30 PM; occasional evenings or weekends as needed. Hourly Range: $30.00 - $36.00 per hour (based on experience and qualifications) Are you passionate about supporting a mission-driven organization by ensuring employees have access to the benefits, leave, and retirement resources they need - so they can focus on making a difference in the lives of young people? Who We Are: In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. 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This individual is comfortable balancing compliance, systems, and employee support, while continuously looking for ways to improve processes and the employee experience. Above all, you treat every employee interaction with empathy, professionalism, and confidentiality, understanding that benefits and leave matters are often among the most personal and important issues for an employee. 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The Specialist also identifies opportunities to improve processes, workflows, and systems related to benefits and leave administration. 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Leave of Absence Administration: - Administer FMLA, state leave, personal leave, and other leave programs in compliance with applicable laws and organizational policies. - Serve as a primary point of contact for employees requesting leave, providing clear guidance on procedures and documentation requirements. - Track and maintain accurate leave records, ensuring timely notifications and return-to-work coordination. - Coordinate with managers and payroll regarding leave status and pay continuation. - Maintain confidential leave files and ensure compliance with privacy regulations. - Ensure compliance with California-specific leave laws including CFRA, PDL, and Paid Family Leave (PFL). Compliance & Reporting: - Ensure benefits and leave programs comply with federal and state regulations. - Utilize HRIS systems (ADP) to maintain data integrity and generate reports. - Support audits, compliance filings, and reporting requirements. Employee Support & Communications: - Develop and distribute clear, employee-friendly communications about benefits and leave programs. - Support new hire orientation and onboarding processes and explain benefits and leave policies. - Support in identifying opportunities to improve the employee experience related to benefits and leave. 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Physical Demands: In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions: - Prolonged periods of sitting and working at a computer, including frequent use of keyboard and mouse. - Regular use of hands and fingers to operate office equipment and technology. - Occasional standing, walking, and light movement within the office environment. - Ability to lift and carry light items (e.g., files, documents, or office materials) up to 20 pounds, if needed. - Reasonable accommodation will be made to enable individuals to perform essential functions. Work Environment: We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. 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Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

California
$30 - $36 / hour