Prince William County, Virginia

Lead and manage a team of Administrative Specialists, oversee daily operations, develop and evaluate processes for compliance, and ensure high-quality customer service delivery while monitoring workload and staff performance.

Title: Human Services Manager - Screening Team Location: Manassas, VA, United States Salary $91,162.50 - $152,509.50 Annually Job Type Full-Time (FT) Job Number 202610520 Department SOCIAL SERVICES Division CUSTOMER SERVICE AND SUPPORT GRADE C52 Hiring Salary $91,162.50 - $121,836.00 Job Description: Are you looking for a great opportunity to provide essential services to county residents? The Prince William County Department of Social Services, Customer Support and Services Division (CSS) is seeking a Human Services Manager for the Screening Team to lead and manage a team of Human Services Associates. If you are detail-oriented and possess strong critical thinking skills with the ability to make sound judgments, this is an excellent opportunity to make a lasting impact. We encourage you to apply today! About This Role: In this role, you will perform advanced-level duties while managing a team of Human Services Associates. Additional responsibilities will include: - Monitoring workload demands and distributing assignments to meet both immediate and ongoing operational needs. - Developing, implementing, and evaluating processes and policies to ensure compliance with federal, state, and local regulations. - Providing daily guidance to staff on application-related matters, policies, and procedures. - Communicating departmental and divisional initiatives related to customer services and professional development. - Collaborating with managers within the division and across other divisions to ensure a positive service delivery and high-quality customer service. - Meeting regularly with staff to communicate performance expectations, conducting performance evaluations, and identifying training and development needs. - Other duties as assigned. Minimum Requirements: High school diploma or G.E.D. and 7 years of related experience with public benefits. Preferences: The ideal candidate should have: - 7 or more years of experience in determining eligibility for SNAP, TANF, and Medicaid in Virginia. - 5 or more years of experience providing customer service in an organization that serves vulnerable individuals and families - 5 or more years of experience working with the Virginia Case Management System (VaCMS) - 3 years or more of experience in a management role, including supervising a team, establishing and evaluating performance goals, or equivalent leadership experience - Proficient in Microsoft Outlook, Word, and Excel Special Requirements: - All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. - Candidates must pass criminal history, child protective services and DMV background checks. - Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply. - Staff in this position require a valid driver's license and the ability to pass a DMV driver eligibility check - Staff in this position may be eligible to telework but will be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework. Work Schedule: 37.5 hours per week, Monday - Friday This is a hybrid work position with most work performed off-site. Employees who telework must have adequate workspace and internet connection. Staff may be required to report to the office on an intermittent basis (e.g., for meetings or training). Telework is subject to change based on business needs. Hiring Salary Range: $91,162.50 to $121,836.00/yr We also offer great benefits including: - Retirement from the Virginia Retirement System (VRS) - 401a and 457 retirement savings and investment plans - Paid Annual Leave - Paid Personal Leave - Paid Sick Leave - Paid Holidays - Optional Group Medical and Dental Health Plans - Optional Group Life Insurance - An Employee Assistance Program (EAP) - Career Development Opportunities NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Title: Temporary Human Services Specialist for Energy Assistance Location: Manassas United States Job Description: Salary $25.44 - $48.52 Hourly Location Manassas, VA Job Type Temporary (TP) Job Number 202610506 Department SOCIAL SERVICES Division CUSTOMER SERVICE AND SUPPORT GRADE B23 Hiring Salary $25.44 to $36.98Introduction Are you passionate about helping others and making a meaningful impact in your community? Do you bring strong customer service skills and want to grow your career in a role that truly matters? If so, we invite you to join a team dedicated to supporting vulnerable adults and their families! The Prince William County Department of Social Services, Customer Support and Services (CSS) team, is seeking a motivated and customer-focused professional to serve as a Temporary Human Services Specialist to deliver information, guidance, and support to individuals who rely on our services every day. About This Role: The ideal candidate works on the Energy Assistance team and is responsible for interviewing applicants, determining program eligibility, processing applications, entering case data, maintaining accurate documentation, and providing quality customer service for households seeking utility and fuel assistance. The position requires strong attention to detail, knowledge of eligibility procedures, the ability to manage a high-volume workload, and the ability to effectively communicate with clients, vendors, and partner agencies. We are looking for an individual who is detail-oriented and thrives in a fast-paced environment. The Human Services Specialist must be able to work both independently and collaboratively to deliver excellent service to customers and staff. The candidate must have strong computer skills and be able to navigate between various state and county computer systems, as well as communicate effectively both verbally and in writing. If you’d like to become part of a team committed to making lives better, apply now! Typical tasks: - Receive and process Energy Assistance applications for programs such as heating, cooling, crisis, and fuel assistance - Review applications and supporting documentation for completeness and accuracy - Verify eligibility using program policies, procedures, and automated systems - Request missing information and follow up with applicants in a timely manner - Enter case information into the case management system accurately and efficiently - Calculate benefits and determine the appropriate level of assistance based on program guidelines - Explain program requirements, eligibility rules, and next steps to applicants in a clear and professional manner - Provide customer service by phone and through written communication - Respond to client questions, concerns, and complaints with professionalism and empathy - Maintain detailed case notes and documentation of actions taken - Coordinate with utility vendors, fuel providers, landlords, and community partners as needed - Process emergency or crisis requests within required timeframes - Monitor deadlines and manage a high-volume caseload during peak application seasons - Identify and refer clients to other supportive services and community resources when appropriate - Protect confidential client information and ensure compliance with privacy requirements - Review case actions for quality, accuracy, and policy compliance - Assist with resolving case discrepancies, overpayments, or application issues - Support outreach efforts to inform the public about available assistance programs - Participate in staff meetings, training, and policy updates to stay current on program changes - Other duties as assigned Minimum Requirements: High school diploma or G.E.D and 2 years of customer service-related experience. Preferences: - 2 or more years of experience in the following: - Experience providing customer service in an organization that serves vulnerable individuals and families - Experience working with Virginia Case Management System (VaCMS) - One year of experience working in a public assistance office - Knowledge of local, state, and federal social services programs - Proficiency in using computer systems, office applications, and telecommunication software - Strong verbal and written communication skills - Bilingual in English and another language Special Requirements: - All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster. - Candidates must pass criminal history, child protective services and DMV background checks. - Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply. - Staff in this position must possess a valid driver’s license and be eligible to drive for work. - Staff in this position are eligible to telework but may be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework. Work Schedule: 37.5 hours per week, Monday – Friday, 9:00 a.m. – 5:00 p.m. This is a hybrid work position with most work performed off-site. However, staff may be required to report to the office on an intermittent basis (e.g., for meetings or trainings). Hiring Hourly Range: $25.44 to $36.98 Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.