Title: Technical Service Representative Location: Remote/Home Michigan Remote/Home Indiana Remote/Home Illinois Remote/Home Ohio time type Full time job requisition id REQ_89567 Job Description: Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. Job Description To provide efficient and timely technical assistance to assigned customers in matter relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement. Level I: Possess a mechanical and electrical technical aptitude with a basic understanding of packaging machines. Generally requires management support to handle intermediate to difficult issues. WHAT YOU GET TO DO - Acts as a safety leader and puts safety first in all responsibilities. - Understands customer requirements relating to problems to products and equipment. - Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. - Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives. - Maintains accurate and timely reports on work activities and time utilization. - Performs and completes package/shrink bag and machine audits on packaging machines. - Participates in field trials of new packaging materials. - Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor. - Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D. - Responsible for scheduling own time and travel and determining priority of customer calls. - Works on special projects as assigned. - Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel. - Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame. WHAT WE VALUE - Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers - Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support. - Initiative – identifying what needs to be done and doing it before being asked to or required by the situation - Technical Expertise – depth of knowledge and skill in a technical area - Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines - Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise WHAT WE WANT FROM YOU - Education: Technical Degree - Experience: 1-2 years experience in food packaging industry (material & machinery) - Willing to travel 60% or more and holds a valid driver’s license Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: - Our people are engaged and developing as part of a high-performing Amcor team - Our customers grow and prosper from Amcor’s quality, service, and innovation - Our investors benefit from Amcor’s consistent growth and superior returns - The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Compensation The starting salary for this position is expected to be between $64,700 to $80,900; however, base pay offered may vary within the full salary range $64,700 to $97,100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time. Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes: - Medical, dental and vision plans - Flexible time off, starting at 80 hours paid time per year for full-time salaried employees - Company-paid holidays starting at 8 days per year and may vary by location - Wellbeing program & Employee Assistance Program - Health Savings Account/Flexible Spending Account - Life insurance, AD&D, short-term & long-term disability, and voluntary benefits - Paid Parental Leave - Retirement Savings Plan with company match - Tuition Reimbursement (dependent upon approval) - Discretionary annual bonus program (initial eligibility dependent upon hire date)