• Building strong client relationships • Identifying and solving root causes of recurring issues • Collaborating with cross-functional teams to improve products and services • Onboarding new clients providing excellent customer service

• Own and exceed sales quota through VAR partners, driving both new customer acquisition and expansion within existing accounts. • Develop and execute partner growth strategies to expand distribution and increase market penetration. • Build and manage a predictable sales pipeline, ensuring accurate forecasting and consistent execution. • Engage and influence partner sales teams, delivering training, enablement, and joint go-to-market execution. • Drive deal lifecycle management, including deal registration, conflict resolution, and opportunity progression. • Serve as a trusted advisor and subject matter expert, supporting partners on customer engagements and solution positioning. • Lead account planning and mapping initiatives, aligning partner efforts to strategic priorities and high-value opportunities. • Collaborate cross-functionally (Sales, Product, Operations, Finance) to ensure seamless post-sale execution and customer success. • Negotiate and manage partner agreements, ensuring profitable and scalable commercial structures. • Maintain CRM excellence (Salesforce) with accurate forecasting, pipeline hygiene, and communication tracking. • Support financial accuracy, including partner invoice reconciliation and revenue alignment. • Deliver product demonstrations and presentations, operating effectively in both sales and technical discussions. • Build executive-level relationships within partner organizations to drive long-term strategic value.

• Oversee and influence the overall customer satisfaction and profitability of assigned customers • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement • Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Establish and build strong working relationships with ComPsych’s business leaders and team members • Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery • Travel as necessary to meet with new and existing customers (approximate travel required is 25%) • Remote Account Manager will work remotely from the state of TX

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company) • Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon • Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer • Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution • Ensure that all customer requests are handled with professionalism and within a timely manner • Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs • Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs • Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information • Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions • 15% domestic travel