Drive revenue by selling Finance & Insurance products, conduct virtual transactions, and maintain strong customer relationships while achieving performance targets and enhancing customer satisfaction throughout the purchasing process.

• Ensure the successful delivery of high-quality tutoring programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. • Foster strong relationships with schools, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive student results. • Provide coverage across regions as needed, supporting member cohorts, sites, and operations during transitions, vacancies, or periods of increased demand. • Contribute to cross‑functional projects and special initiatives that support program quality and growth. • Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. • Facilitate and deliver member training sessions and onboarding activities. • Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. • Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed. • Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.

Role Description The Program Specialist supports efficient regional and statewide program operations by managing logistics, administrative processes, and data systems. The role coordinates trainings, member meetings, site visits, and legislative events while assisting with recruitment and onboarding of new AmeriCorps members. Through clear communication and strong organizational skills, the Program Specialist helps ensure smooth program implementation and team effectiveness. Responsibilities - Training Logistics and Administration - Support the planning, coordination, and execution of inclusive regional and statewide training sessions and member meetings. - Schedule venues and catering, organize and/or prepare handouts or materials, and arrange travel logistics or hotel accommodations. - Support logistical needs on the day of training, either in-person or virtual (at the direction of supervisor). - Monitor completion of member’s required training sessions and provide regular status updates. - Program Administration Support - Coordinate site visits and legislative requests, including but not limited to communication, scheduling, materials, and attendee support. - Manage regional team calendar and resources. - Support and manage program data requests. - Engage in site partner technical support, including but not limited to site agreement sharing and follow up, and other forms of technical support. - Provide additional support as needed to meet the goals of the team, such as research and creation of resources and spreadsheets. - Member Recruitment and Onboarding - Support the member recruitment process, working collaboratively with the centralized Talent Acquisition function. - Support for member onboarding follow up. - Other Duties as Assigned Qualifications - Associate’s degree or equivalent experience. - Minimum two years administrative assistance experience, or equivalent combination of education and experience. - Ability to focus while working on repetitive tasks. Attention to detail and commitment to accuracy. - Demonstrated success of working in a collaborative, team environment. - Familiarity with MS Office Suite and general comfort with web-based platforms. - Ability to work independently and adapt to changing circumstances; a self-starter with effective time-management skills. - Able to display high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization. Requirements - Travel locally and statewide as needed to attend meetings. - Communicate effectively with people/groups in multiple settings within and outside the organization. - Effectively utilize existing and emerging technology to achieve required results. - Transporting of moderately heavy objects up to 25 pounds. Benefits - Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k). EEOC Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.

• Own recruiting templates, documentation, and knowledge management • Build and maintain recruiter enablement materials • Lead tool and system administration for Recruiting • Run process improvement and project work in RecOps • Design and deliver ongoing training and communication • Support onboarding and upskilling of recruiting team members • Own recruiting reporting and ad hoc data pulls • Coordinate with vendors and cross-functional partners • Partner with the Recruiting Operations Specialist and coordinators