• Design, configure, and operate Azure Container Apps environments, including ingress, scaling, revisions, secrets management, and custom domains • Implement and manage Private Endpoints and Private DNS to secure access to Azure PaaS services • Secure, operate, and maintain Azure SQL and Azure Database for PostgreSQL, ensuring reliability, performance, and access control • Build, extend, and manage Azure DevOps CI/CD pipelines, supporting application delivery beyond security-only automation • Host, deploy, and support custom Python applications running on Azure infrastructure • Collaborate with engineering and security teams to ensure cloud platforms meet operational, security, and compliance expectations • Monitor and maintain platform health, availability, and scalability across environments • Contribute to infrastructure standards, documentation, and continuous improvement initiatives

• Lead identity, security, and platform operations across Azure environments. • Maintain a secure, high-availability cloud foundation. • Enable application, BI, and DevOps teams through strong governance and operational excellence. • Drive secure identity practices, exposure management, and cost-efficient Azure operations aligned with cloud-first strategy.

• Lead cloud cost optimisation • Shape cost-effective strategies throughout the organisation • Work closely with finance, IT, engineering, and business units • Initiate and support cost reduction efforts • Ensure resources are allocated appropriately • Manage incidents • Conduct root cause analysis • Make technical decisions that ensure high availability and compliance with cloud governance policies

• Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction. • Develop and implement service strategies to drive business growth and improve service efficiency. • Manage budgets, resources, and logistics to optimize service delivery. • Lead service improvement initiatives to enhance service quality and reduce costs. • Ensure compliance with industry regulations and company policies in service operations. • Collaborate with other departments to align service offerings with business objectives. • Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness. • Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders. • Represent the services function at executive meetings, providing insights and updates. • Build and maintain strong relationships with clients, partners, and stakeholders.