• Lead identity, security, and platform operations across Azure environments. • Maintain a secure, high-availability cloud foundation. • Enable application, BI, and DevOps teams through strong governance and operational excellence. • Drive secure identity practices, exposure management, and cost-efficient Azure operations aligned with cloud-first strategy.

• Lead cloud cost optimisation • Shape cost-effective strategies throughout the organisation • Work closely with finance, IT, engineering, and business units • Initiate and support cost reduction efforts • Ensure resources are allocated appropriately • Manage incidents • Conduct root cause analysis • Make technical decisions that ensure high availability and compliance with cloud governance policies

• Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction. • Develop and implement service strategies to drive business growth and improve service efficiency. • Manage budgets, resources, and logistics to optimize service delivery. • Lead service improvement initiatives to enhance service quality and reduce costs. • Ensure compliance with industry regulations and company policies in service operations. • Collaborate with other departments to align service offerings with business objectives. • Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness. • Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders. • Represent the services function at executive meetings, providing insights and updates. • Build and maintain strong relationships with clients, partners, and stakeholders.

• Lead and mentor the engineering team, providing technical guidance and ensuring effective task delivery. • Coordinate daily operations, assign workloads (JIRA), and support in resolving technical blockers. • Ensure alignment between technical execution and project objectives. • Design and implement scalable, secure, and highly available AWS architectures. • Build cloud solutions using core AWS services (EC2, S3, RDS, Lambda, VPC, IAM, EKS/ECS, CloudFormation/CDK/Terraform). • Apply AWS best practices and the Well‑Architected Framework. • Automate cloud infrastructure using Terraform, CloudFormation, CDK, and GitOps practices. • Implement AWS security best practices (IAM governance, KMS, networking). • Manage multi‑account governance and compliance frameworks (Organizations, SCPs, Control Tower). • Participate in regular stakeholder and project follow‑up meetings (Landing Zone, IaC, migration planning).