Title: Manager, Franchise Performance Support – [Cincinnati or Indianapolis] Location: United States Department: Hotel Operations Job Description: Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. Interact with owners and GM (in live annual meeting) to create strategic plans for hotels, conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed), field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Your day to day - Lead annual strategic meeting with each owner/GM to discuss hotel performance, set performance goals and develop strategic plan for the year. - Contact and consult with hotel operators and hotel management company staff (and owners, if needed) of franchised properties on performance across the Winning Metrics (including but not limited to specific revenue opportunities (RevPAR, RGI), sales and marketing, channel strategy, guest experience, operations) via bi-monthly virtual performance consulting calls. - Develop action plans with hotel owners and operators to implement/execute on strategic plans - Answer inbound inquiries and requests from owners and hotel leadership in portfolio across all areas of hotel operations and performance (e.g., revenue management, operations, new initiatives, standards). Work with internal departments to bring resolution. - Assess hotel performance issues and deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to consult on highly technical/specialized issues at the portfolio or individual hotel level - Lead market meetings and Owner conference meetings to cover broad performance issues, provide face-to-face contact with hotel leadership and owners efficiently - Conduct post-inspection follow-up based on results of inspection conducted by Hotel Inspections Team - Contact Development to share information about potential growth leads from owners in portfolio - Guide work associates in the development of procedures for hotel executional elements in areas such as guest services/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management. - Interact with PIP, Plan Review, and HOST teams when a hotel is in pre-opening phases or going through a renovation. Keeps these teams apprised of any special circumstances at the hotel or with the owner. - Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution. - Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams. - Contact owners when hotel has entered any IHG compliance processes or about IHG’s plans as a hotel nears the end of its license term - Provide input at FAC and FCC regarding licensing or termination of hotels in their portfolio - Stay abreast of all IHG interactions with hotels and owners/management companies in assigned portfolio What we need from you - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy - Ability to collaborate/coordinate Specialists to direct services where most needed - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. Travel – 70% Location – Remote: **Candidate must reside in Cincinnati, OH or Indianapolis, IN** The salary range for this role is $94,000.00 to $125,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Title: Commercial Lines Field Underwriting Manager (Hybrid) Location: WI-Madison Full time Hybrid job requisition id R38737 Job Description: You will lead a field underwriting organization focused on driving profitable new business growth through direct agency engagement and market-facing underwriting execution. You will provide leadership and technical expertise through management of people, processes, and agency relationships. You will partner closely with sales, underwriting, product, and distribution teams to align underwriting strategy with market opportunities, ensuring a balance of growth, profitability, and underwriting discipline. You are responsible for developing underwriting talent, optimizing field engagement models, and ensuring consistent execution of underwriting standards while enhancing speed, responsiveness, and agent experience. You will report to a senior manager, production underwriting. #LI-Hybrid Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Ensure commercial field underwriters effectively balance speed, responsiveness, and underwriting discipline to deliver strong agent and customer outcomes. - Drive new business production and pipeline management by setting expectations for quote activity, agency engagement, and conversion performance; monitors quote volume, bind ratio, written premium, retention, and loss ratio, and execute strategies to improve results. - Coach field underwriters to build strong, consultative agency relationships—identifying growth opportunities, aligning underwriting appetite to agency needs, and improving underwriting clarity to elevate the agent experience. - Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. - Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices. - Facilitate and promote a team culture of continuous improvement that focuses on delivering customer value and eliminating inefficiencies. Empower employees to identify problems, determine root causes, and design and implement countermeasures to permanently eliminate problems. - Prepare and analyzes team and state plans and performance reports. Work with staff, leadership, and others to develop action plans based on trends to achieve desired results. - Provide risk analysis, accurate risk selection, appropriate selection of coverages and pricing. Conduct or direct work product audits to assure consistent processes, compliance, and identification of training needs. - Ensure compliance of underwriting operations with state and federal regulations. Research and respond to insurance department complaints or inquiries. - Provide technical expertise and support for the underwriting of unique, complex or large premium accounts. This includes placement of property and excess/umbrella liability reinsurance for individual risks. - Resolve escalated or sensitive issues arising from internal and external customers including the field force. - Direct claims problem resolution including contract interpretation, reformations, claims committees, ab initio considerations. - Manage appropriate authority levels for underwriters based on knowledge and skill level. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service - Demonstrated effective leadership or management experience. - Solid knowledge and understanding of customer service techniques and tools. - Solid knowledge and understanding of products, performance, policies, and underwriting philosophy. (Will vary by product line.) - Extensive knowledge and understanding of profitability, growth, and risk concepts. - Solid knowledge and understanding of product policies, underwriting philosophy, and procedures gained through progressive underwriting, product management, premium audit, or claim experience. - Completion of CPCU or Associate in Underwriting (AU) designation may be required within a timeframe specified by management. Licenses •Not applicable. Travel Requirements •Up to 25%. Physical Requirements •Work that primarily involves sitting/standing. Working Conditions •Not applicable. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI; Boston, MA; Keene, NH or St Joseph, MO. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process,

• Ensure event organizers and participants have a seamless, high-quality experience • Combine onboarding delivery, partner support, and operational improvement • Constantly looking for ways to turn repeated support queries into scalable solutions

Title: Water Treatment Service Manager- Media Services Location: Aurora, Illinois, United States | Brookshire, Texas, United States | Houston, Texas, United States | Pittsburgh, Pennsylvania, United States Workplace: Remote Position Contract Type: Full-Time Employment Type: Regular Job Description: Are you a service leader passionate about driving operational excellence and growing a high-performing team in the water treatment industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Manager, Media Services Water Treatment, you will be leading and developing our Media Services organization across North America, ensuring safe, efficient, and profitable execution of media exchanges and lifecycle services while driving customer satisfaction and sustainable growth. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing As a key part of the Water Treatment Services team, you'll create impact by Driving regional growth of Media Services by expanding coverage, strengthening customer relationships, and building a culture of safety, accountability, and continuous improvement. Your main responsibilities include: - Lead, coach, and develop a team of Service Supervisors and Team Leads through performance management, talent development, and succession planning - Drive regional growth by expanding service coverage, increasing attach rates to the installed base, and identifying new media replacement and service contract opportunities - Interpret corporate strategies into departmental plans, manage budgets, and evaluate performance metrics to ensure top- and bottom-line targets are met - Monitor KPIs, service agreements, backlog, and execution quality while resolving escalated customer and operational issues - Ensure compliance with safety, environmental, and corporate standards across all service operations - Collaborate closely with Sales and Operations to develop service products, business models, and customer retention strategies What makes you a great fit Above all, you are a results-oriented service leader with a strategic mindset, strong interpersonal skills, and a proven track record of managing multi-site teams in complex operational environments. We would also imagine that you have: - Master's degree, Bachelor’s or equivalent in business and/or engineering with 5-7+ years of relevant experience - Proven experience leading multi-site or regional service organizations - Experience executing strategies and initiatives within a complex manufacturing or service environment - Strong ability to manage performance, develop talent, and foster a culture of accountability It is a plus if you also: - Experience in water treatment or related industrial services - Background in creating and optimizing service processes and service agreement models - Knowledge of media exchange, regeneration, or similar lifecycle service operations Why you will love working here - A working environment built around your needs, with flexible hours, home working opportunities and parental support. - Annual bonuses, health insurance and a strong focus on well-being activities. - Three days' additional paid leave for volunteering in your community. - Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities. To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos. The salary range for this position is $97,000.00 - $155,000.00. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in this region. Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.