We exist to inspire people across the world to come together and experience moments that make them feel alive
Onboarding & Support Manager
Location
United Kingdom
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Onboarding & Support Manager
Let's Do This
• Ensure event organizers and participants have a seamless, high-quality experience • Combine onboarding delivery, partner support, and operational improvement • Constantly looking for ways to turn repeated support queries into scalable solutions
Job Requirements
- Lead Partner Onboarding
- Own onboarding for new organizers from contract through Go Live
- Project manage the process to ensure clear timelines, owners, dependencies and progress
- Configure accounts, guide setup, and train partners on our platform
- Ensure partners are confident and set up for long-term success
- Focus on execution, onboarding, and scalable support systems
- Maintain strong SLAs and support quality
- Build an AI-First Support Engine
- Enable Partner Self-Sufficiency
Benefits
- 3–5 years in onboarding, support, or operations roles (ideally SaaS)
- Strong communication and organizational skills
- Experience with support and project management tooling (Intercom, Notion, Asana or similar)
- Curious about AI and automation
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