• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners. • Actively listen and respond quickly and professionally to all customer calls. • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey. • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score. • Complete and sign all compliance courses.

Role Description This position is for a Registered Nurse at the VISN 6 Clinical Contact Center (CCC). The CCC RN role is complex, requiring flexibility, independent decision making, and collaboration. The CCC RN is a proficient communicator and provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with healthcare issues. This announcement is only open to current permanent VISN 6 employees. Responsibilities - The CCC RN is responsible for providing competent, evidence-based care to assigned patients. - Assist in directing the provision of nursing education, orientation, competencies, and providing quality improvement and outcomes utilization consultation. - Provide direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness. - Utilize a structured process for clear and accurate information exchange among team members. - Utilize appropriate internal and external resources during virtual encounters. - Report unusual occurrences and adverse events. - Integrate and apply governing initiatives, directives, memorandums, and clinical practice guidelines to professional nursing practice. - Actively assess situational elements to support team functioning and improve care. - Consider recommended dispositions and interventions from clinical decision support tools. - Provide seamless care during public health emergencies and natural disasters. - Consolidate services through one center using telehealth modalities to serve Veterans. Qualifications - English Language Proficiency. - Graduate of a school of professional nursing approved by the appropriate accrediting agency. - Current, full, active, and unrestricted registration as a graduate professional nurse. - Graduate Nurse Technician (GNT) Exception may apply. Requirements - Basic education requirements as per the qualification standard. - Grade determinations based on Scope, Education, and Dimension criteria. - Physical requirements including visual acuity, keen hearing, and manual dexterity. - Ability to report to the nearest VAMC for Basic Life Support (BLS) training. Benefits - Competitive salary, regular salary increases, potential for performance awards. - 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays). - Traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions by VA. - Federal health/vision/dental/term life/long-term care insurance options.

Role Description This is a remote position. We are currently looking for Welsh Market Research Interviewers. As a Market Research Interviewer, you will be conducting opinion-based questionnaires/interviews on a variety of subjects based on the themes of our projects. NO SALES are involved; we conduct confidential Market Research only. Please note: We offer project based contract (freelance contract). Salary: £16.50 per hour WE HAVE A SPECIAL BONUS FOR YOU! - After successfully completing the probation period, you will receive a bonus of £50. - Additionally, upon completing 250 hours of work, there will be an extra incentive of £250 as a bonus. Qualifications - People who speak Welsh fluently. - Have excellent communication skills, and highly motivated. - Have a level of English suitable for communication with the team. - Quiet work environment & No distractions or background noise. - Have good keyboard skills. - Available for and want flexible working hours. - Live in the United Kingdom. - Have a valid work permit for non-EU members or evidence of application for settled status for EU members. - Have a UK bank account. - Experience: Call Centre: 1 year (Preferred, not required) - Education: GCSE or equivalent (Required) - Must be able to work a minimum of 4 shifts (approximately 16 hours) per week. - Shifts available: Mon-Fri (Mornings/Afternoons) Requirements - Technical requirements: See attachment. Benefits - Remote work. - Full remote training. - Competitive pay rate. - Flexible schedule of work, easy to combine with your studies or hobbies. - You can choose between part-time or full-time work. - Growth opportunities to progress within the company. - Bonus programs and incentives for good performance. - A dynamic, fast-paced, challenging and fun environment. - You will work speaking your own language. - You will extend your network, working with more than 40 different nationalities. Company Description Job Types: Full-time, Part-time, Temporary Employment: Agents from the UK are hired as freelancers and paid by bank transfer. They have to declare and pay their own taxes, national insurance and statutory obligations. Please Note: You will be called for a Language assessment 1-5 days after applying.

Role Description The Nurse Triage Registered Nurse is a practitioner who is responsible for assessing, planning, implementing, and evaluating care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities may include: - Triage (telephone based) - Providing patient and family education - Managing test results - Coordinating patient care needs - Medication refills - Other tasks as assigned from a clinical capacity Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include: - Nurse triage training - Other duties as assigned The Nurse Triage Registered Nurse job description is adapted from the ANA Nursing: Scope and Standards of Practice, 2nd Edition (2010), the AAACN Scope and Standards of Practice for Professional Telehealth Nursing, 5th Edition (2011), and the AAACN Scope and Standards of Practice for Professional Ambulatory Care Nursing, 8th Edition (2010). Qualifications - Two years of clinical experience is required - One year of RN experience or nursing student clinical rotation experience may be considered - Three to five years of clinical nursing experience in an applicable specialty, preferred - Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing - Bachelor's Degree in Nursing is preferred Requirements - Preferred proficiency with Epic Nurse Triage Software and call center technology - Expert communication skills, oral and written required - Proven ability to multi-task - Proven ability to mentor other co-workers on job tasks and workflows - Strong proactive organizational skills - Excellent customer service skills - Proficient in Microsoft Outlook, Word and Excel - Knowledge of medical terminology and Epic - Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact) - American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire Benefits - Pay is expected to be between: $29.70 - $46.04 (expressed as hourly) - Paid time off - Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities - Academic Partnership with the Medical College of Wisconsin - Referral bonuses - Retirement plan - 403b - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available Company Description The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.