• Responsible for successful end to end delivery and payroll configuration in large scale global projects. • This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. • Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.

• Accurately input and maintain information in Workday and Finance systems. • Provide accurate and timely management reports. • Collect and prepare payroll information efficiently and on time each month. • Liaise with the Co-worker Services team to ensure all new starters, leavers, and payroll changes are processed in the correct payroll month. • Act as the first point of contact for co-workers and line managers, ensuring timely resolution of payroll queries. • Ensure full compliance with current legislation and company obligations.

• Provide payroll and finance consulting and customer care services to support Bus Operators’ compliance to complex Enterprise Bargaining Agreements (EBA) and industry regulations for our client base predominantly in Australia and New Zealand. • Apply payroll best practice to the implementation of the payroll system, specifically regarding EBA reviews. • Translate clients’ interpretations of complex EBAs for system configuration. • Manage and deliver resolution of customer requirements and help requests, during implementations and operations, building and maintaining high levels of customer satisfaction in the process. • Interpret modern awards, enterprise agreements and other conditions of employment for clients going through the implementation process. • Design, document and deliver EBA interpretation and setup. • Perform Internal Acceptance Testing of new functionality, new configurations & software releases. • Assist with troubleshooting and client queries and coordinate with internal teams for successful delivery. • Triage and solve customer support tickets. • Identify & quote professional services to offer additional value to customers. • Contribute to ongoing improvement of the system and our processes so we proactively meet customer needs. • Contribute to the success of our Learning and Development capability through proactive knowledge transfer.

• Support Managers with client engagement ensuring all information is accurate and provided on time • Provide support and guidance for all implementations and go lives • Provide daily functional support to the teams, to support the successful delivery of payrolls • Responsible for the maintenance of the Client Solution workbook • Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation • Ensure and Sign Off System Maintenance Testing • Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed • Support Year End • Ability to recognize and deal appropriately with sensitive and confidential information. • Proactively identify upsell opportunities. • Support Management with the resolution of client escalations, along with lessons learnt. • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role. • STRADA Security Standards are adhered and followed. • Time Recording to be completed on time and accurately. • Contribute to team meetings and raise any issues immediately to your Operations Manager • Ensure you are up to date with all STRADA HR announcements and communications. • Build good relationships with all lines of businesses where appropriate. • Participates in projects and activities as needed and assigned.