• Provide payroll and finance consulting and customer care services to support Bus Operators’ compliance to complex Enterprise Bargaining Agreements (EBA) and industry regulations for our client base predominantly in Australia and New Zealand. • Apply payroll best practice to the implementation of the payroll system, specifically regarding EBA reviews. • Translate clients’ interpretations of complex EBAs for system configuration. • Manage and deliver resolution of customer requirements and help requests, during implementations and operations, building and maintaining high levels of customer satisfaction in the process. • Interpret modern awards, enterprise agreements and other conditions of employment for clients going through the implementation process. • Design, document and deliver EBA interpretation and setup. • Perform Internal Acceptance Testing of new functionality, new configurations & software releases. • Assist with troubleshooting and client queries and coordinate with internal teams for successful delivery. • Triage and solve customer support tickets. • Identify & quote professional services to offer additional value to customers. • Contribute to ongoing improvement of the system and our processes so we proactively meet customer needs. • Contribute to the success of our Learning and Development capability through proactive knowledge transfer.

• Support Managers with client engagement ensuring all information is accurate and provided on time • Provide support and guidance for all implementations and go lives • Provide daily functional support to the teams, to support the successful delivery of payrolls • Responsible for the maintenance of the Client Solution workbook • Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation • Ensure and Sign Off System Maintenance Testing • Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed • Support Year End • Ability to recognize and deal appropriately with sensitive and confidential information. • Proactively identify upsell opportunities. • Support Management with the resolution of client escalations, along with lessons learnt. • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role. • STRADA Security Standards are adhered and followed. • Time Recording to be completed on time and accurately. • Contribute to team meetings and raise any issues immediately to your Operations Manager • Ensure you are up to date with all STRADA HR announcements and communications. • Build good relationships with all lines of businesses where appropriate. • Participates in projects and activities as needed and assigned.

• Oversee accurate and timely payroll processing, including salary calculations, deductions, and tax withholdings. • Ensure compliance with labor law, tax regulations, and reporting requirements in relevant jurisdictions. • Control remunerations accruals and open debt. • Analyse labor law in relevant jurisdictions. • Create payment orders. • Maintain payroll accounting records in 1C and MS Business Central. • Perform monthly reconciliations in 1C. • Prepare payroll-related journal entries, analytics, and reconciliations. • Provide payroll data for financial reporting. • Apply internal controls and risk management practices in payroll accounting. • Manage payroll audits and support general financial audits. • Identify discrepancies and resolve payroll issues. • Act as the primary point of contact for payroll-related inquiries (HR, FOP HUB, Treasury, Accounting). • Ensure timely information exchange between internal teams and external payroll providers. • Conduct research with payroll providers in new locations and participate in establishing new procedures.

• Own end-to-end Canadian payroll processing, including data validation, gross-to-net review, and payroll submissions. • Partner with third-party payroll providers to resolve issues and ensure timely, compliant processing. • Lead initiatives related to payroll system enhancements, including a planned transition to a more scalable Canadian payroll provider • Respond to employee payroll and benefit inquiries with accuracy and professionalism. • Assist with payroll reconciliations, journal entries, and audit support. • Maintain payroll calendars, documentation, and standard operating procedures. • Manage year-end payroll activities, including tax filings and reporting. • Support Canadian benefits administration in partnership with the Senior Benefits Manager, including enrollments, life events, terminations, invoice reconciliation, and vendor coordination • Coordinate payroll and benefits setup, transitions, and data validation for newly acquired international entities, and support the integration of payroll and benefits for acquisitions, including system mapping, data migration, policy alignment, and employee transition. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.