Pensa Systems logo
Pensa Systems

Driving Growth for CPG Brands and Retailers as the Source of Truth for the Retail Shelf

Account Manager – Retail Solutions

Location

Turkey

Posted

38 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager – Retail Solutions

Pensa Systems

• Serve as the primary day-to-day contact for assigned customer accounts. • Build strong, trusted relationships with customer stakeholders at the operational and manager level. • Ensure customer expectations, deliverables, and timelines are consistently met. • Partner with Sales Directors on account planning, communication alignment, and long-term strategy. • Oversee onboarding, implementation milestones, and recurring delivery cycles for Pensa’s SaaS and DaaS services. • Manage account workflows, schedules, and documentation to ensure consistent execution. • Coordinate internally with Data Operations, Product, Engineering, and Field teams to ensure timely delivery and issue resolution. • Identify risks to delivery and escalate proactively with recommended solutions. • Monitor performance dashboards, deliverables, and output to ensure data integrity and insight accuracy. • Review analytics and KPIs with customers, helping them interpret insights and take action. • Validate the quality of data feeds, shelf intelligence outputs, and reporting deliverables. • Support continuous improvements in measurement methodology and service consistency. • Maintain detailed account documentation, including scopes, timelines, meeting notes, and status updates. • Track service performance metrics and coordinate with internal teams to improve efficiency. • Support change management as services evolve or expand. • Contribute to building scalable processes and best practices for the Account Management function. • Work closely with the Sales Directors on account strategy, renewals, and expansion planning. • Partner with the VP of Engagement & Service Operations on service quality, prioritization, and operational improvements. • Collaborate with Customer Success, Operations, and Product teams to ensure a unified customer experience.

Job Requirements

  • 3–5 years of account management, customer success, or project management experience in SaaS, DaaS, retail technology, or related fields.
  • Strong understanding of retail or CPG workflows, merchandising, or shelf execution preferred.
  • Proven ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
  • Excellent communication skills, both client-facing and internal.
  • Strong analytical skills with the ability to interpret data and turn insights into action.
  • Highly organized with strong attention to detail and documentation discipline.
  • Proficiency with project management and collaboration tools.
  • Experience working with analytics platforms, BI tools, or data-centric products preferred.
  • Experience in retail/grocery execution, merchandising, or field operations preferred.
  • Lean Six Sigma or process improvement experience (e.g., Black Belt) is a plus but not required.
  • Bachelor’s degree in business, analytics, operations, or related field.

Benefits

  • None listed

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Job Closed