Pensa Systems

• Serve as the primary day-to-day contact for assigned customer accounts. • Build strong, trusted relationships with customer stakeholders at the operational and manager level. • Ensure customer expectations, deliverables, and timelines are consistently met. • Partner with Sales Directors on account planning, communication alignment, and long-term strategy. • Oversee onboarding, implementation milestones, and recurring delivery cycles for Pensa’s SaaS and DaaS services. • Manage account workflows, schedules, and documentation to ensure consistent execution. • Coordinate internally with Data Operations, Product, Engineering, and Field teams to ensure timely delivery and issue resolution. • Identify risks to delivery and escalate proactively with recommended solutions. • Monitor performance dashboards, deliverables, and output to ensure data integrity and insight accuracy. • Review analytics and KPIs with customers, helping them interpret insights and take action. • Validate the quality of data feeds, shelf intelligence outputs, and reporting deliverables. • Support continuous improvements in measurement methodology and service consistency. • Maintain detailed account documentation, including scopes, timelines, meeting notes, and status updates. • Track service performance metrics and coordinate with internal teams to improve efficiency. • Support change management as services evolve or expand. • Contribute to building scalable processes and best practices for the Account Management function. • Work closely with the Sales Directors on account strategy, renewals, and expansion planning. • Partner with the VP of Engagement & Service Operations on service quality, prioritization, and operational improvements. • Collaborate with Customer Success, Operations, and Product teams to ensure a unified customer experience.

• Identify, land, and close large deals in the Retail and Packaged Goods (CPG) space • Build and grow a pipeline of new business opportunities through proactive prospecting • Research target accounts and develop strategic outreach plans • Gain a deep understanding of customer needs and align with Pensa’s solutions • Develop relationships across customer organizations to understand buying dynamics • Own the full sales cycle from initial outreach to negotiation and close • Partner with leadership to advance strategic sales opportunities • Collaborate with supporting teams to address customer needs

• Build and grow a pipeline of new business opportunities • Research target accounts and develop strategic outreach plans • Gain a deep understanding of customer needs and priorities • Develop relationships across customer organizations • Own the full sales cycle • Partner with Sales and cross-functional leadership • Collaborate with internal teams to address customer needs • Position Pensa’s data and AI capabilities as solutions • Maintain strong sales discipline

• Lead strategic channel sales partnerships globally for Pensa • Drive customer and revenue growth via joint go-to-market programs • Accelerate Pensa’s channel sales programs, sourcing and activating new partners • Hands-on working and closing of deals as part of the channel sales program