• Translate business requirements into scalable enterprise solutions • Define end-to-end solution architecture leveraging Adobe Experience Cloud technologies • Ensure alignment between business objectives, technical architecture, and platform capabilities • Design solutions that support complex customer journeys, personalization, and data-driven engagement • Support architecture across integrated systems including eCommerce, customer data platforms, and digital experience layers • Partner with cross-functional teams to ensure successful solution delivery • Provide architectural guidance throughout the delivery lifecycle

Role Description The role is responsible for conducting advanced metallurgical investigations, delivering high‑quality analytical reports, and recommending robust technical solutions. This position actively supports the development, improvement, and industrialization of welding consumables across all EMEA Lincoln Electric manufacturing sites, and represents the company as a technical authority in external industry forums, committees, and conferences. Metallurgical Analysis & Investigations - Perform advanced metallurgical investigations, including optical microscopy, SEM/EDS analysis, hardness testing, and failure analysis. - Evaluate weld microstructures and heat‑affected zones (HAZ). - Prepare clear, structured technical reports and communicate results to internal stakeholders and customers. Product Development Support - Contribute to the development of new welding consumables (electrodes, cored wires, solid wires, and fluxes). - Support improvements to existing products to enhance quality, performance, manufacturability, and cost efficiency. - Participate in DOEs, formulation validation, laboratory and industrial testing activities. Quality & Production Support - Provide metallurgical expertise to EMEA production sites for troubleshooting, root‑cause analysis, and process optimization. - Develop and maintain metallurgical standards, specifications, and testing procedures. - Support continuous improvement initiatives across manufacturing operations. Cross‑Functional Collaboration - Work closely with Operations, Quality Assurance, Application Engineering, and R&D teams to resolve product and process issues. - Support Application Engineers during customer trials, qualifications, and complaint investigations requiring metallurgical expertise. External Representation & Industry Engagement - Represent Lincoln Electric externally, promoting leading‑edge technologies and innovations in welding metallurgy. - Actively participate in external technical bodies and standards organizations (e.g. IIW, EWA, AWS, ISO, CEN, ASME, API). - Contribute to standards committees and technical working groups. - Present papers at conferences and maintain awareness of emerging trends and literature in welding, metallurgy, and materials science. Qualifications - Master’s degree or Ph.D. in Metallurgy, Materials Science, Welding Engineering, or a related discipline. - Minimum 10 years of experience in metallurgy, welding metallurgy, or welding consumables development/production. - Strong background in metallurgical characterization techniques (microscopy, SEM/EDS, mechanical testing). - Experience with international standards (AWS, EN ISO) is considered an advantage. - Expert knowledge of ferrous and non‑ferrous metallurgy, welding processes, alloy design, and microstructure‑property relationships. - Advanced metallography and analytical capabilities. - Ability to interpret complex test results and translate them into practical recommendations. - Strong technical reporting, documentation, and communication skills. - Proven experience working in cross‑functional and global teams, including remote collaboration. Behavioral Competencies - Technical Excellence - Collaboration and Teamwork - Influence Without Authority - Customer Focus - Structured Problem Solving - Continuous Learning Mindset Company Description Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. • Assists with marketing and demand generation events as necessary.

• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. • Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. • Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. • Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. • Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. • Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. • Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. • Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. • Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. • Ability to travel approximately 35-50% of the time across the US and Canada as required.