The World’s Leading Blockchain Ecosystem and Digital Asset Exchange
Customer Service Representative, German
Location
Hungary
Posted
30 days ago
Salary
0
Seniority
Junior
Job Description
Customer Service Representative, German
Binance
• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers
Job Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
Benefits
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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