• Act as the primary point of contact for new implementation clients • Lead requirements review meetings to confirm client needs, objectives, and scope • Translate business requirements into clear delivery briefs for implementation specialists • Own the end-to-end implementation plan, timelines, and milestones • Coordinate and oversee one or more Implementation Specialists • Manage risks, scope control, and client expectations • Ensure implementations are delivered on time and to agreed standards • Review and sign off on query builds, channel setups, dashboards, and reports • Ensure consistency and best practice across all client implementations • Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions • Ensure clients are confident and ready for handover post-implementation.

• Platform Setup & Configuration - Create queries (topics and/or filters) - Set up social channels (Owned and/or Earned) - Configure dashboards, reports, or alerts - Apply best-practice standards across listening, publishing, and reporting • Delivery Support - Participate in requirements review sessions led by the Implementation Manager - Implement configurations based on agreed client requirements - QA your own work and address feedback or refinements • Training Support - Support delivery of client training sessions where required - Help ensure the client is confident using the configured platform

Title: Implementation Manager GxP Location Boston, MA Employment Type Full time Location Type Hybrid Department Customer Experience Compensation - Zone 1$139K – $183K • Offers Equity - Zone 2$125K – $164K • Offers Equity - Zone 3$118K – $155K • Offers Equity Tier Guide U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Job Description: We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. We're seeking an Implementation Manager with a unique blend of systems validation expertise and customer-facing implementation skills to support our growing portfolio of GxP customers in the pharmaceutical and biotech industries. In this role, you'll leverage your project management, communication, and validation expertise to guide customers through both GxP and non-GxP implementations of the Benchling platform. You'll work hand-in-hand with research scientists, quality professionals, and IT teams at our customers, from small biotech startups to the largest biopharmas in the world, to develop a deep understanding of their R&D processes and roll out solutions that transform how their teams work together, while ensuring compliance with regulatory requirements. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configuration, testing, training, and onboarding users onto the system. Your validation expertise will be critical in helping customers understand how to validate Benchling within their quality systems and regulatory frameworks. RESPONSIBILITIES - Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers, with particular focus on GxP and regulated environments. - Own implementation success from project kickoff to go-live, leveraging strong project management skills, validation expertise, and deep product knowledge. - Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables to ensure on-time, on-budget, high-quality deployments. - Serve as the GxP subject matter expert during GxP implementations, advising customers on validation strategy, risk-based approaches, and regulatory best practices for implementing Benchling within their quality systems. - Guide customers through their computer systems validation (CSV) activities, helping them understand how to create validation deliverables (Validation Plans, IQ/OQ/PQ protocols, Traceability Matrices, Validation Summary Reports) aligned with their internal procedures and regulatory requirements. - Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs while maintaining compliance with relevant regulations (21 CFR Part 11, Annex 11, GxP). - Lead requirements and design workshops, perform data modeling and application configuration, develop test plans and guide UAT execution, train and onboard users. - Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling best practices for both scientific workflows and regulatory compliance. - Collaborate with internal teams to ensure customer feedback on validation processes and GxP requirements influences product development and validation package improvements. - Identify and work with sales on opportunities for account expansion post go-live. QUALIFICATIONS - B.S. in engineering, life sciences, biological sciences, or a related field. - 3-5 years of hands-on experience with computer systems validation (CSV) in pharmaceutical, biotech, or other regulated life sciences environments. - 2+ years of experience working at a pharmaceutical company, biotech, or similar regulated organization. - Strong understanding of 21 CFR Part 11, Annex 11, GAMP 5, and principles of computer systems validation in GxP environments. - Experience creating or reviewing validation deliverables such as Validation Plans, IQ/OQ/PQ protocols, Risk Assessments, Traceability Matrices, and Validation Summary Reports. - Demonstrated ability to apply risk-based validation approaches and advise on validation strategy. - Strong communication skills with the ability to quickly and effectively connect with a range of stakeholders, including scientists, quality professionals, IT project leads, and executives. - Strong project management skills with the ability to manage multiple workstreams and stakeholders simultaneously. - Self-starter with the ability to be successful in a fast-paced environment. - Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. - Ability to travel up to 25% based on customer and project needs. Bonus if you have: - Hands-on bench science or laboratory research experience in molecular biology, biochemistry, or related fields. - Experience using Benchling or other R&D SaaS platforms, especially as an administrator or power user. - Software implementation or professional services experience, preferably with a SaaS company. - Knowledge of Agile software development methodologies and software testing practices. - Experience with lab or manufacturing systems commonly used in life sciences (LIMS, ELN, MES, QMS). - Experience mentoring or training others on validation principles or implementation best practices. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid #DNP Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Grow with us About this opportunity: Ericsson invites dynamic and motivated individuals to apply for the role of Implementation Manager. As a part of this stimulating role, you will take charge of all implementation services, encapsulating a broad spectrum of responsibilities. These include defining and managing the project scope, overseeing time and resource planning, and ensuring effective reporting. You will be instrumental in offering support for Commercial engagements and ensuring steadfast observance to group directives, legal and financial standards, and global and local Environmental and Occupational Health and Safety norms. Your expertise will extend to safeguarding data privacy and security and ensuring compliance with approved processes and tools. The implementation Management forms the backbone of our operations, driving change and delivering value. What you will do: - Ensure contractors do timely TP submission and driving stake holders (Planners and FF) timely review and approval. - Ensure that all project progress data is regularly updated in the Master Tracker, maintaining updates that are no more than one week old - Ensure to review and acknowledge the BOM that is submitted before contractor submit to Celcomdigi to raise PR for PO issuance - Bi-weekly site inspection is done for fiber links and USP sites where civil work is in progress; by ensuring work quality and attaching the inspection check list in CDPTW. - Attend JSV (Joint Site Visit) as and when it is required by LC/LA/OSC or other utility providers. - Ensuring CBYD is submitted by contractor when WL is approved, and you are to raise it in the CBYD system for Fiber Jobs. - Ensuring CR is submitted by contractors and is raised in the system when there is deviation from route or drop/cancelled, and that you have reviewed and agree that it is/are with justifiable reasons. This also holds the same for USP sites deviation of transport backhaul. - Ensuring CDPTW is submitted by contractor while doing work as part of their site dairy work progress. You are also required to review/approve the CDPTW submitted by contractors. - Ensuring PAR CRQ is raised by contractor in ITSM and you are to facilitate its approval prior to any activity is done on the network. - For Fiber EB Projects, you are to follow the fiber projects based on the RASCI Matrix. - Ensuring timely escalation of issues and challenges after all means have been explored and exhausted. - Make sure that you and any contractors follow all HSSE requirements while working onsite. - Preparing Reports, engaging and attending MCMC State Working Group (SWG) in updating fiber and USP sites progress. The skills you bring: - Possess a minimum of two years' experience in Fiber Optics Implementation projects - Intermediate skills on using MS Office - MS Excel, MS Power Point, MS Outlook - Able to plan, manage and execute with contractors, internal and external stakeholders Someone who contributes to our value creation: - You must be Passionate about the business - You encourage Change & Continuous Improvement - You are someone who ensures Excellent Execution from the people you work with - You always maintain a strong sense of Integrity & Accountability Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Malaysia (MY) || Shah Alam Req ID: 783896