• Coordinate the setup, QA and maintenance of measurement integrations for our clients • Serve as the primary escalation point for complex operational or partner issues, driving resolution and root-cause analysis • Partner closely with Product and Engineering to support platform enhancements, troubleshooting, and new feature launches • Monitor performance metrics and operational KPIs to identify trends, risks, and improvement opportunities • Support onboarding and enablement for new partners, products, and platform capabilities • Establish and refine operational processes, documentation, and training to improve efficiency and consistency • Ensure adherence to data governance, compliance, and privacy standards across all operational activities

• Work with the Operations team to maintain, support, manage, and administer infrastructure environments and services in Cloud Computing. • Responsible for identifying and qualifying incidents/requests. • Communicate with the client, document in the ITSM tool, and perform internal escalation when necessary. • Analyze and handle requests based on existing KBs and/or knowledge. • Investigate and perform troubleshooting for various issues and document findings in the ITSM tool. • Create, update, and document technical procedures and best practices / contribute to the knowledge base. • Be proactive and efficient in resolving/closing tickets with a high level of quality and evidence. • Active participation in war rooms / crisis management. • Create, review, and execute scheduled changes (GMUD). • Participate in project handover meetings to operations/sustainment. • Open Problem tickets. • Create and maintain basic automations for day-to-day tasks, such as resource listings, backups, IP management, and others.

Role Description Fortitude Mining takes pride in an environment that puts our team at the center. We believe a strong culture built around our people sets the foundation for how we operate as a business. - Employees have opportunities to share thoughts, opinions, and ideas through regular company meetings, town halls, and team events. - We emphasize the importance of each individual through engagement, teamwork, and creating an environment where everyone feels part of the team. Fortitude Mining is an Equal Opportunity Employer and embraces diversity. We do not tolerate discrimination or harassment based on various factors protected under federal, state, or local law. Company Description Fortitude Mining, which has a 5-year history as the self-mining division of Foundry, was spun out as a new standalone business that is a wholly-owned subsidiary of DCG. Headquartered in Rochester, NY, Fortitude Mining has a foundation built on deep industry expertise, solid investor support, and the DCG network of brands. - Fortitude Mining approaches token mining with a venture mindset, focusing on digital assets with high long-term growth potential. - Fortitude mines Bitcoin and other digital assets with its own fleet of machines, which is operated across various geographies in the United States. - Fortitude Mining’s Bitcoin fleet of miners is on par with the best capitalized public miners. - Through its partnerships, Fortitude sits at the center of the mining ecosystem with unparalleled relationships and access to intel.

• Build and optimize delivery routes based on store hours, geography, and route capacity. • Reassign and reschedule visits when field representatives are unavailable to ensure consistent coverage. • Integrate urgent “Hot Shot” visits into routes with minimal disruption. • Create one-time or special routes for supervisors to: • Resolve stores with execution issues. • Visit potential new retail accounts to strengthen underutilized routes. • Assign tasks to field representatives based on visit outcomes and merchandising needs. • Analyze store performance reports to: • Flag low-performing stores for potential deactivation or improvement in product execution. • Evaluate route performance and recommend new store additions to strengthen weaker routes. • Interpret data, store reports, and photo evidence to support decision-making. • Schedule, update, and coordinate food sampling (demo) events based on supervisor input and visit reports. • Work with retailer corporate buyers to ensure demo products arrive on time.