• Work with the Operations team to maintain, support, manage, and administer infrastructure environments and services in Cloud Computing. • Responsible for identifying and qualifying incidents/requests. • Communicate with the client, document in the ITSM tool, and perform internal escalation when necessary. • Analyze and handle requests based on existing KBs and/or knowledge. • Investigate and perform troubleshooting for various issues and document findings in the ITSM tool. • Create, update, and document technical procedures and best practices / contribute to the knowledge base. • Be proactive and efficient in resolving/closing tickets with a high level of quality and evidence. • Active participation in war rooms / crisis management. • Create, review, and execute scheduled changes (GMUD). • Participate in project handover meetings to operations/sustainment. • Open Problem tickets. • Create and maintain basic automations for day-to-day tasks, such as resource listings, backups, IP management, and others.

Role Description Fortitude Mining takes pride in an environment that puts our team at the center. We believe a strong culture built around our people sets the foundation for how we operate as a business. - Employees have opportunities to share thoughts, opinions, and ideas through regular company meetings, town halls, and team events. - We emphasize the importance of each individual through engagement, teamwork, and creating an environment where everyone feels part of the team. Fortitude Mining is an Equal Opportunity Employer and embraces diversity. We do not tolerate discrimination or harassment based on various factors protected under federal, state, or local law. Company Description Fortitude Mining, which has a 5-year history as the self-mining division of Foundry, was spun out as a new standalone business that is a wholly-owned subsidiary of DCG. Headquartered in Rochester, NY, Fortitude Mining has a foundation built on deep industry expertise, solid investor support, and the DCG network of brands. - Fortitude Mining approaches token mining with a venture mindset, focusing on digital assets with high long-term growth potential. - Fortitude mines Bitcoin and other digital assets with its own fleet of machines, which is operated across various geographies in the United States. - Fortitude Mining’s Bitcoin fleet of miners is on par with the best capitalized public miners. - Through its partnerships, Fortitude sits at the center of the mining ecosystem with unparalleled relationships and access to intel.

• Build and optimize delivery routes based on store hours, geography, and route capacity. • Reassign and reschedule visits when field representatives are unavailable to ensure consistent coverage. • Integrate urgent “Hot Shot” visits into routes with minimal disruption. • Create one-time or special routes for supervisors to: • Resolve stores with execution issues. • Visit potential new retail accounts to strengthen underutilized routes. • Assign tasks to field representatives based on visit outcomes and merchandising needs. • Analyze store performance reports to: • Flag low-performing stores for potential deactivation or improvement in product execution. • Evaluate route performance and recommend new store additions to strengthen weaker routes. • Interpret data, store reports, and photo evidence to support decision-making. • Schedule, update, and coordinate food sampling (demo) events based on supervisor input and visit reports. • Work with retailer corporate buyers to ensure demo products arrive on time.

Role Description The Operations Manager – DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in alignment with client requirements and contract objectives. This role plans, directs, and coordinates operational activities, manages scope, schedule, cost, quality, and risks, and partners closely with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement. The manager oversees a dispersed workforce and subcontractors, manages frequent procurement of materials and equipment, and ensures adherence to corporate policies, Federal contracting standards, and performance metrics across all assigned DDLC efforts. Key Responsibilities - Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance. - Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs). - Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client. - Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement. - Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed. - Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks. - Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility. - Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders. - Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement. - Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews. Qualifications - Bachelor’s degree in Business, Information Technology, Operations Management, or a related field, or equivalent relevant experience. - At least 8 years of recent, relevant experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce. - Demonstrated experience managing cost, schedule, and performance for Federal government contracts or large enterprise programs, including budgeting, forecasting, and reporting responsibilities. - Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery oversight, and issue resolution. - Active Project Management Institute certification as either a Project Management Professional (PMP) or Program Management Professional (PgMP). - Strong leadership, communication, and stakeholder management skills, with the ability to coordinate across IT, logistics, security, and other functional areas to achieve operational outcomes. - Ability to obtain and maintain any client-required background investigation or suitability determination for work in a Federal IT environment, and to work in a U.S.-only staffing context, including U.S. citizenship when specified by contract. Preferred Qualifications - Experience leading operations in an enterprise or Federal environment that uses CMMI Level 3 processes and Agile/DevOps practices for IT and service delivery. - Prior experience managing programs that include call center, telephony, cloud/IT infrastructure sustainment, cyber security, and/or software application sustainment workstreams. - Familiarity with ITIL-aligned service management, workforce management, and performance measurement practices such as SLAs, KPIs, and OLAs within managed services or delivery operations. - Experience working within or alongside large Federal contractors or shared-services delivery centers, including coordination across multiple contracts, tasks, and stakeholders. - Advanced skills in developing and presenting operational metrics and executive-level briefings, including the use of standardized reports and dashboards to communicate performance, risks, and improvement initiatives. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.