Title: Area Customer Experience Specialist (Clearwater Crossing and Allisonville area) Location: Indianapolis, IN Work Type: Hybrid Job ID: R0068402 Job Description: As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career. An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. Duties & Responsibilities: - Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed. - Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily. - Provide excellent customer service and effectively resolve customer issues. - Educate customers on deposits, loans and provide support for any service or account maintenance issues - Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money. - Adhere to all operational, security, risk and regulatory policies and procedures. - NMLS licensing available as part of career development - Notary licensing preferred. - Be dependable and adaptable traveling to multiple branch locations throughout the week - Perform other duties as assigned. Basic Qualifications: - High School Diploma or GED - Minimum of 1 year customer service and branch banking experience. Preferred Qualifications: - Bachelor's degree - Cash Handling - Career minded individuals that want to join an organization where they can gain experience and build a career. - Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. - Military service in administration, contracting, civil affairs or similar roles Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Role Description As a Customer Renewal Specialist at Automation Anywhere, you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for: - Meeting or exceeding assigned sales objectives and quotas for renewal business - Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention - Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track - Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal - Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts - Maintaining, updating, and managing all SalesForce.com renewal opportunities Qualifications - 4+ years of Renewal or account management experience - Experience selling software products that are on-demand and recurring in nature - Experience using Salesforce.com as CRM required - Software Sales experience; SaaS or subscription sales is preferred - Experience and knowledge of AI, Automation and/or APA preferred Requirements - High problem-solving ability to learn and adapt quickly while being a self-starter - Team-oriented with the ability to succeed in an entrepreneurial environment - Committed, enthusiastic and coachable with a desire to thrive in sales environment - Strong presentation and communication skills (verbal, written, and listening) - Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily Benefits - Flexible work schedule / remote roles - Unlimited Personal Time Off - 12 holidays off per year - 4 days volunteer time off per year - Eligible for 4 company Achievement days off per year - Variety of health care and well-being benefits - Paid family/parental leave

Role Description The Customer Retention Specialist handles inbound calls from customers who wish to cancel their subscription, return a product, or express dissatisfaction. Your goal is to listen, empathize, understand the real problem, and offer solutions that save the relationship. This role directly impacts recurring revenue and customer lifetime value. Rejuvacare's RejuvaCare+ membership and product subscriptions drive a significant share of recurring revenue. Every call you take is an opportunity to understand a customer's frustration, resolve the actual issue, and turn them from a cancellation into a loyal advocate. - Handling inbound retention calls from customers requesting cancellation or expressing dissatisfaction. - Listening actively to understand the root cause and validating the customer's experience. - Navigating objections using approved scripts and authorized save offers. - Processing legitimate cancellations and refunds accurately when save efforts are exhausted. - Maintaining detailed notes on every interaction. - Meeting daily save rate and call quality targets. - Staying updated on the full product line to address product-related concerns. Qualifications - 1+ year of experience in inbound customer support or call center operations. - Strong verbal English: clear, confident, and empathetic tone. - Experience in retention, cancellation prevention, or save-desk work is highly preferred. - Ability to stay calm and solution-focused during difficult conversations. - Comfort following scripts while sounding natural and conversational. - Reliable internet and quiet home workspace. - Genuine care for customers and a problem-solving attitude. Benefits - Fully remote position based in Latin America. - Structured role with clear KPIs and SLAs. - High-growth DTC brand with a global team. - Culture of accountability and genuine customer care. - Growth path into senior support or team lead positions. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description As a Renewals Specialist you are the technical bridge between "customer satisfaction" and "revenue growth." You aren't just processing renewals—you are a strategic "go-getter" who understands the technical DNA of our customers' environments. You will navigate complex software stacks, identify critical gaps in their Unified Communications (UC) and Contact Center (CC) ecosystems, and ensure our clients never miss a beat by articulating the high stakes of their maintenance and licensing coverage. What You’ll Do - Drive the Renewal Engine: Manage a high-volume portfolio (20–40 accounts per quarter), initiating engagement 120 days before expiration to ensure 100%+ retention. - Identify & Close Opportunities: Support Global Account Managers on "the big fish" while taking the lead on Enterprise and "Rest of Market" accounts, identifying deficiencies (like missing 911 routing) and upselling additional services and licenses. - Technical Discovery: Analyze complex software stacks across multiple releases and acquisitions to determine what needs renewing, what needs upgrading, and how to optimize the customer’s investment. - Strategic Collaboration: Act as the "technical scout" for Account Managers, arming them with data-driven insights and technical advice to maximize account value. - Customer Advocacy: Lead Quarterly Account Reviews (QARs) to track usage, offer architectural guidance, and provide basic technical support to ensure the solution is delivering maximum ROI. - Transactional Excellence: Own the quoting and ordering process for renewals and mid-contract expansions that don’t require field sales involvement. Qualifications - Solid background in Telecommunications, Unified Communications (UC), or Contact Center (CC). - Familiarity with the inner workings of Five9, Genesys, or similar competitors. - Comfortable with a high-activity cadence and creating urgency without breaking customer relationships. - Able to piece together a coherent renewal strategy from a messy spread of legacy licenses and acquired technologies. - Previous experience working with partners, as a contractor in the ecosystem, or within a high-volume renewal environment is a massive plus. Requirements - 5+ Years of Experience. - Bachelor degree or equivalent experience. Benefits - This isn't a "back-office" support role; it is a high-visibility, high-impact sales position. - Compensation for the growth you drive. - Autonomy to lead your own accounts while playing a critical advisory role on our largest global partnerships. - Remote home office based with strong preference for the Central or potentially Mountain time zones. Company Description Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.