Title: Associate Professor, Tertiary Teaching (Education Focused) Location: Melbourne Australia Full time Job requisition id JR47238 Job Description: Overview: - Full-time, Full-time, Fixed Term position until December 2027 - Salary Academic Level C or Level D depending on candidate experience + 17% Superannuation and Flexible Working Arrangements - Based at the Melbourne CBD campus, and hybrid ways of working About You Associate Professor, Tertiary Teaching (Education Focused) You are an experienced academic with a strong commitment to excellence in teaching and learning, and the ability to make an outstanding contribution to education and scholarship within your discipline. You bring a track record of delivering high-quality teaching, contributing to program development, and guiding and mentoring other academics to enhance student outcomes. You are recognised for your innovative contributions to educational practice and for maintaining and advancing your scholarly and/or professional capabilities at a national and international level. You have experience contributing to the strategic direction of a School, including participation in leadership activities and committees, and may have held academic leadership roles within a discipline or learning and teaching portfolio. As an education-focused academic, you are committed to contributing to the broader education community and continuous improvement in teaching and learning. To be successful in this position, you'll have as a minimum: - Demonstrated ability to direct an award program/s and implement program improvements and innovative approaches to student-centred learning and quality improvement programs. - Passion and commitment for innovation of education and learning, and in engaging in scholarly/research activities. - Strong scholarship/research track record nationally as evidenced by outputs in high quality outlets coupled with emerging international recognition. - Extensive experience in education leadership with proven ability to build and develop collaborative teams, mentor academic staff to deliver high quality outcomes, attract and secure external funding to sustain education and scholarly research effort, and manage funded projects including complex budgets and reporting requirements. - Extensive experience in supervising higher degree by research students to maximise their performance. - Demonstrated understanding of and commitment to financial, governance and quality management systems within a university. - Demonstrated high level of interpersonal, communication and negotiating skills including the ability to consult with senior executives, external bodies, produce executive reports, negotiate agreed directions, outcomes and targets within a collaborative environment. - Proven ability as an effective member of a management team that develops and achieves shared goals and objectives. Senior Lecturer, Tertiary Teaching (Education Focused) You are an academic with expertise in educational practice and scholarship, and a strong commitment to delivering high-quality teaching. You bring experience contributing to the development and delivery of programs, along with a focus on innovation in education and learning. You play an active role in scholarship of learning and teaching, consulting, and other professional activities, and contribute meaningfully to your discipline. You have demonstrated experience in education leadership, such as program leadership and/or course coordination, and are confident mentoring others and embedding best practice across the School. You are also experienced in building and maintaining strong education-focused networks across internal and external stakeholders, locally and globally. As an education-focused academic, you contribute to the broader education community and continuous improvement in teaching and learning. To be successful in this position, you'll have as a minimum: - Demonstrated ability to design, delivery and/or coordinate large courses at undergraduate and post-graduate levels, including development of high-quality curriculum and program materials. - Proven ability to implement innovative approaches to student-centred learning and quality improvement. - Passion and commitment for innovation of education and learning. - High-level interpersonal skills and proven ability to establish effective working relationships with colleagues, and students to support effective learning. - Emerging nationally recognised research track record including substantial record of research outputs in high quality outlets. - Sound research/scholarship record, ability to attract and secure external research funding to sustain research effort, and manage funded research projects including complex budgets and reporting requirements. - Extensive experience in supervising higher degree by research candidates to maximise research performance, and mentoring academic staff to deliver high quality outcomes. About the Portfolio The Education Portfolio is headed by the Deputy Vice-Chancellor of Education and Vice President, who leads the planning and implementation of the University's strategies related to RMIT's academic programs and the RMIT student experience. The portfolio is responsible for providing services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of student experience, learning and teaching outcomes, and the management of learning and research information sources. The Academy sits within RMIT's central Education Portfolio, under the leadership of the Associate Deputy Vice Chancellor Education. It is RMIT's centre for Educator excellence. The Academy is responsible for the delivery of the Graduate Certificate in Tertiary Education providing a rigorous, accredited pathway for staff to grow and be recognised as educators throughout their careers. The Academy works in close partnership with colleges to embed a culture of educational excellence that is discipline-informed and college-valued. The Academy is also RMIT's home for educational research - providing a coordinated, university-wide space to generate, apply and disseminate evidence-based practice that strengthens teaching and enriches the student experience. The Academy supports academics to pursue scholarly inquiry into their teaching practice and contribute to the broader field of tertiary education. Position Description - Associate Professor Position Description - Senior Lecturer RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT's safety obligations. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms).

Role Description A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover: - Order queries - Billing questions - Product access or login issues - General support communication The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day. Qualifications - 2-3+ years of customer support / customer service / client service experience - Strong written and verbal communication skills - Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings - Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive - Confident learning product workflows and communicating them clearly to end users - Reliable, proactive, and able to follow process while still showing initiative - You genuinely enjoy customer service - Clear communication - Stay calm when handling complaints or troubleshooting - Open to UK-aligned schedules and at least one support seat covering Saturdays Requirements - Platforms & Channels: - Zendesk - WhatsApp and SMS support - Email support - Instagram / social inbound messaging funnelled into support workflow - Occasional phone calls and virtual support meetings

Role Description Mercier Consultancy MD is looking for a Dutch Speaking Customer Expert to work remotely from Greece for Eneco, a leading energy company. This position offers the opportunity to provide exceptional customer support to Eneco's Dutch-speaking clients while enjoying the flexibility of remote work. Join a forward-thinking company dedicated to sustainability and excellent service. Key Responsibilities - Provide top-quality customer service in Dutch via phone, email, and chat to Eneco’s customers. - Assist customers with inquiries related to energy products, services, billing, and technical issues. - Resolve customer concerns efficiently to maximize satisfaction. - Log customer interactions accurately in the CRM system. - Collaborate with the Eneco team and internal departments to ensure smooth service delivery. - Stay informed about Eneco’s product offerings, policies, and industry developments. Qualifications - Fluency in Dutch (both written and spoken) is mandatory; proficiency in English is advantageous. - Previous experience in customer service, preferably in the energy sector, is a plus. - Excellent communication and interpersonal skills with a customer-centric focus. - Ability to work independently and manage workload efficiently in a remote setting. - Strong problem-solving skills and attention to detail. - Familiarity with CRM systems and digital communication tools is preferred. - Reliable internet connection and a suitable home office environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description We’re looking for an organised and detail-focused individual to manage the ordering and onboarding of telecoms services, including telephone systems, broadband, and number porting. You’ll work closely with sales, suppliers, and internal teams to ensure orders are accurate, progressed efficiently, and delivered on time, helping create a smooth onboarding experience for customers. Key Responsibilities - Place and manage orders for telecoms services in line with customer requirements - Track orders from submission to completion, chasing progress where needed - Manage number porting and broadband provisioning, resolving any issues quickly - Liaise with suppliers to ensure timely delivery and escalate delays where necessary - Collaborate with internal teams to keep orders aligned with customer expectations - Provide updates to customers and respond to order-related queries - Maintain accurate records and update internal systems and trackers Qualifications - Direct experience in telecoms provisioning, order management, or service delivery - Hands-on experience with broadband provisioning and number porting processes - Experience working with telecoms suppliers and managing live orders - Proven ability to manage multiple orders simultaneously with high accuracy - Experience using CRM or order management systems - Strong communication and organisational skills Benefits - Competitive salary, paid in PHP or USD - UK bank holidays off - Fully remote working environment - Access to Perkbox for discounts and rewards - Participate in our employee referral scheme - Monthly staff awards to celebrate achievements