• Ensuring effective HR Review, succession planning, and development of the leadership pipeline for the district • Ensuring consistent quality in selection, assimilation and training of salaried managers within the district • Providing coaching and consulting on development planning for district and store leaders • Improving workforce diversity • Coordinating hourly job fairs, facilitating RMA forums, and maintaining local hiring partnerships • Partnering with store managers on the selection and ongoing training of ASDSs • Monitoring the effectiveness of planning and executing for salaried and hourly training plans • Facilitating, monitoring, and supporting the performance management process in a timely and effective manner, including code calibration • Providing partnership and counsel on all terminations and demotions • Partnering with store leadership to engage and coach associates on the floor to facilitate a customer service culture • Ensuring effective use of Company recognition and communication processes • Conducting store HR Town Hall meetings and following up to ensure effective execution on issues • Supporting leaders in Employer of Choice survey administration, feedback, and action planning • Partnering with the HR Service Center on staffing, associate relations, and other transactional processes • Taking a leadership role in the execution of organizational change initiatives impacting the district or stores • Serving as a first responder for labor, workplace violence, and other similar events and partnering with the Regional Associate Relations team to determine next steps and ensure final resolution • Partnering with district leaders on strategic plans to drive business results, customer service, and alignment with Company Values • Supporting all aspects of HR during new store openings, closings, or relocations • Actively participating in store walks, district staff meetings and other operations activities with DM

Role Description The HR Operations Manager is responsible for overseeing and optimizing all core HR operational functions for EWC Growth, including multi-state payroll, HRIS management, and benefits administration. This role ensures accuracy, compliance, and efficiency across all employee lifecycle processes while supporting a multi-unit, high-volume retail and services environment. This position partners closely with field leadership and the finance team to ensure seamless execution of payroll, data integrity, and alignment with business objectives. The HR Operations Manager plays a critical role in maintaining compliance across multiple states and driving continuous improvement within HR systems and processes. Essential Functions - Payroll & Compliance - Own and manage end-to-end payroll processing across multiple payrolls in a multi-state, multi-unit environment. - Ensure timely and accurate payroll processing, including commissions, bonuses, and adjustments. - Maintain compliance with federal, state, and local wage and hour laws, including multi-state tax regulations. - Partner with Finance to reconcile payroll, support audits, and ensure accurate reporting. - Manage payroll-related inquiries and resolve discrepancies in a timely manner. - HRIS Management (Rippling) - Serve as the primary administrator for the Rippling system. - Maintain data integrity across all employee records, ensuring accuracy and consistency. - Manage system configurations, workflows, reporting, and integrations. - Partner with internal stakeholders to optimize system functionality and drive efficiencies. - Lead system enhancements, implementations, and process improvements. - Benefits Administration - Oversee the administration of employee benefits programs including health, dental, vision, and ancillary benefits. - Manage open enrollment processes, employee communications, and vendor relationships. - Ensure compliance with applicable regulations (e.g., ACA, COBRA, FMLA). - Resolve employee benefit inquiries and escalations. - Operational Excellence - Develop, implement, and continuously improve HR operational processes and procedures. - Ensure compliance with company policies and all applicable employment laws. - Maintain accurate documentation, reporting, and audit readiness. - Identify opportunities for automation and process optimization. - Partnership & Support - Partner with field leaders to support workforce needs, payroll understanding, and HR processes. - Collaborate with Finance on headcount reporting, labor costs, and budgeting. - Support the Head of HR with strategic initiatives, reporting, and compliance efforts. - Any other duties assigned by management. Qualifications - Bachelor's Degree in Business or Human Resources preferred. - 5+ years of progressive HR operations experience. - Strong experience managing multi-state payroll in a high-volume environment. Requirements - Hands-on experience with HRIS platforms (experience with Rippling strongly preferred). - Solid understanding of wage and hour laws, payroll compliance, and benefits regulations. - Experience in retail, multi-unit, or service-based organizations preferred. - Strong attention to detail with high level of accuracy and accountability. - Ability to manage multiple priorities in a fast-paced environment. - Payroll expertise and compliance focus. - Systems thinking and process optimization. - Strong analytical and problem-solving skills. - Cross-functional collaboration. - High level of discretion and confidentiality. Benefits - Base salary range of $80,000-$100,000 + bonus. - Medical, Dental & Vision Insurance. - 401(k) Plan. - Paid Time Off & Holidays. - Paid Parental Leave. - Life & Disability Insurance. - FSA & HSA Accounts. - Complementary Waxing & Product Discounts.

Role Description - Manage the full onboarding process for new hires, ensuring a smooth and positive experience - Maintain consistent communication with new and existing staff to support engagement and retention - Build and nurture strong relationships with team members across the organisation - Coordinate onboarding schedules, documentation, and system access - Utilise tools such as Google Workspace (Docs, Sheets, Drive, etc.) to manage records and workflows - Act as a point of contact for HR-related queries from staff - Support HR administrative tasks, including maintaining employee records and compliance documentation - Collaborate with internal teams to ensure onboarding processes are efficient and up to date - Monitor onboarding progress and follow up to ensure completion of all required steps Qualifications - Proven experience in an HR or onboarding role, preferably within a staff-facing environment - Extensive professional work experience demonstrating reliability and accountability - Strong interpersonal skills with the ability to build and maintain relationships - Highly organised with the ability to juggle multiple tasks and priorities effectively - Excellent communication skills (written and verbal) - Comfortable using Google Workspace and other digital tools - Ability to work independently and problem-solve proactively - Detail-oriented with strong administrative capabilities - Comfortable working U.S. hours Benefits - Remote work from home Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Manage fax and mail intake • Process medical records requests • Complete insurance pre-authorizations • Handle documentation, correspondence, and authorization requests accurately and efficiently