Role Description ServiceNow is looking for a Manager, GEO/AIO & LLM Optimization focused to join our SEO & AIO team within Digital Growth & Delivery. This is a hands-on individual contributor role focused on advancing ServiceNow's visibility across AI-powered discovery surfaces including LLM-driven answers, AI Overviews, conversational search, and agentic experiences. You will report directly to the Senior Manager of SEO & AIO and work closely with content, product team, SEM, product marketing, analytics, and Martech to execute a best-in-class GEO/AIO program grounded in data and measurable business impact. What You'll Do - Execute AI-first search strategies that grow ServiceNow's organic visibility across emerging AI-powered surfaces (AI Overviews, ChatGPT, Gemini, Perplexity, Copilot, and Claude). - Translate LLM and AI search behavior insights into actionable content and technical optimizations — including entity coverage, semantic depth, structured data, and answer-level optimization. - Build and maintain a data-driven rubric to evaluate performance across modern SEO pillars: content quality, technical foundations, authority signals, and AI search readiness. - Develop a search measurement framework that connects GEO/AIO performance to downstream business outcomes including pipeline influence and revenue attribution. - Identify and prioritize high-impact opportunities through advanced keyword, topic, and intent modeling - balancing traditional search demand with AI-generated query patterns. - Own a GEO experimentation roadmap: design, run, and synthesize tests that improve AI citation rates, organic performance, and engagement. - Monitor and analyze performance holistically across engines, markets, and AI platforms; deliver clear, executive-ready insights to stakeholders. - Drive SEO/AIO excellence with focus on AI-readiness: site architecture, schema markup, metadata, internal linking, indexing, and page templates. - Conduct competitive and market analysis to identify gaps where competitors are gaining traction in AI-powered search. - Stay ahead of LLM ecosystem evolution and proactively adapt strategy as algorithms, platforms, and user behaviors shift. Qualifications - 5–8 years of hands-on SEO/GEO/AIO experience, with at least 2 years focused specifically on AI search optimization or answer engine strategies. - Deep familiarity with how LLMs retrieve, cite, and surface brand content — and a proven ability to optimize for those behaviors. - Proficiency with enterprise GEO/AIO measurement tools, specifically Profound, and AirOps for Share of Model tracking and AI citation analysis. - Hands-on experience with Botify for technical SEO crawling, log file analysis, and JavaScript rendering diagnostics. - Working knowledge of Semrush and/or Ahrefs for competitive analysis, keyword modeling, and share of voice tracking. - Experience with Adobe Analytics and/or Google Search Console for performance measurement and executive reporting. - Strong grasp of technical SEO fundamentals: structured data/schema (JSON-LD), Core Web Vitals, crawl efficiency, and JavaScript rendering. - Ability to synthesize large datasets into clear, actionable recommendations with demonstrated business impact. - Strong written communication — able to distill complex GEO/AI search concepts for executive and cross-functional audiences. - Comfortable operating independently in a fast-moving, ambiguous environment with competing priorities. Requirements - Experience with Prerender.io or EdgeWorkers for JavaScript SEO (Nice to Have). - Background in B2B enterprise SaaS or technology marketing (Nice to Have). This Role Is Not For You If - You're looking for a people management track (this is a dedicated IC role). - You need a fully defined playbook — we're building this function as we go. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

• Work with a Director and/or Senior Director of Clinical Data Management to manage clinical trial programs/projects from one or multiple clients. • Provide day-to-day technical and operational leadership to project teams supporting these programs/projects. • Manage client accounts and perform client relationship management. • Function as a technical and operational leader, serve as a Principal level Lead Data Manager for individual clinical trials or a program of clinical trials, lead data management teams, interact with clients and/or Everest internal project leaders to plan and implement data management project plans, and generate and deliver quality data management deliverables. • Mentor and develop staff members as well as team members supporting projects with oversight responsibilities. • Review data management deliverables generated by the teams and provide review comments to ensure overall satisfactory team performance and quality delivery. • Perform regular one-on-one meetings, performance reviews, and evaluation of staff members. • Participate in data management project budget planning, tracking, and reporting. • Develop and manage data management resource plans and perform ongoing assessment and control for the utilization of resources. • Assist with integrating the operations of Clinical Data Management with the requirements of other functional service teams to assure cooperative realization of corporate objectives and to optimize the productivity and effectiveness of clinical data management. • Assist with performing competitive benchmarking of clinical data operations to ensure that data management techniques and procedures used in the unit are the best in the class. • Participate in the planning, development, and maintenance of Clinical Data Management governing documents in line with industry good data management practices in CRF design, database definition, data processing, and data management. • Participate in, and contribute to, the corporate efforts in investigating, establishing, and implementing new and advanced systems, standards, and procedures to improve the effectiveness and efficiency of clinical data management. • Contribute to organization development and growth by participating in the interview and evaluation process for job candidates. • Assist in business development activities, including but not limited to, the following: provide cost estimates of data management services; participate in generation of project proposals and bid defense meetings; and participate in professional trade shows when required.

Title: Manager, Digital Workplace Location: Tampa, Florida, US Job Description: The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Role Summary The Manager, Digital Workplace leads the Desktop Engineering and Microsoft 365 teams within Baldwin Group IT. This role owns the end-user technology experience across the organization, spanning device provisioning, endpoint management, and the full M365 suite (Exchange, Teams, SharePoint, OneDrive, licensing, and governance). The Manager partners with IT leadership on roadmap planning, operational performance, and service delivery strategy to ensure colleagues have reliable, secure, and modern tools. Key Responsibilities Leadership & Team Management - Lead, mentor, and develop the Desktop Engineering and Microsoft 365 teams, including hiring, onboarding, performance management, and career development. - Foster a service-oriented, Agile culture focused on end-user satisfaction and continuous improvement. - Manage team workload and sprint planning using Jira, ensuring prioritization aligns with IT objectives and SLAs. Endpoint & Device Management - Own the endpoint management strategy, including Microsoft Intune, Autopilot, and device compliance policies. - Champion the end-user experience by driving adoption of Digital Workplace tools through change management, training coordination, and feedback loops with the business, ensuring technology investments translate into measurable colleague productivity and satisfaction. - Oversee full device lifecycle (imaging, deployment, patching) across Windows, macOS, and mobile platforms. - Drive automation of provisioning and configuration workflows; partner with Security on endpoint baselines, conditional access, and DLP controls. - Partner with the Security and Network teams to align Digital Workplace services with the organization's security posture, including zero-trust initiatives, identity governance, and vulnerability remediation across managed endpoints. - Define and maintain escalation paths between the Help Desk and the Desktop Engineering and M365 teams, ensuring timely resolution of Tier 3 incidents and clear ownership boundaries across support levels. Microsoft 365 & Digital Workplace - Manage the M365 tenant (Exchange Online, Teams, SharePoint, OneDrive) including governance, licensing optimization, and compliance. - Lead platform improvements, feature rollouts, and migrations in coordination with business stakeholders. - Ensure high availability and performance of M365 services through proactive monitoring and incident management. - Protect Digital Workplace services, including M365 and managed endpoints, are incorporated into the organization's disaster recovery and business continuity plans, maintaining documented recovery procedures and participating in periodic DR testing. Strategy & Operations - Partner with IT leadership to define the digital workplace roadmap, aligning tooling decisions with organizational strategy. - Establish and report on KPIs and SLAs for end-user technology services. - Manage vendor and service provider relationships, defining expectations, monitoring delivery against SLAs, and ensuring quality standards are met. - Support M&A integration efforts by planning and executing technology onboarding for acquired offices. - Evaluate and evolve the service delivery model across internal and external resources to optimize cost, quality, and scalability. Required Qualifications - 5+ years in IT operations, end-user computing, or digital workplace roles, with 2+ years in people management. - Deep experience with Microsoft Intune/Endpoint Manager, Autopilot, and enterprise device management at scale. - Strong M365 administration expertise (Exchange Online, Teams, SharePoint, OneDrive, Azure AD). - Proven ability to lead and develop technical teams in a multi-office environment. - Experience with endpoint security, conditional access, and compliance policies. - Proficiency in PowerShell scripting and automation for M365 and endpoint management. - Experience managing vendor and service provider relationships, including SLA governance and performance management. - Familiarity with Agile methodologies and Jira for team workflow and backlog management. - Ability to communicate the Digital Workplace roadmap, service performance, and strategic initiatives to IT leadership and executive stakeholders, translating technical concepts into business impact. - Bachelor’s degree in IT, Computer Science, MIS, or equivalent experience. Preferred Qualifications - Experience managing both Desktop Engineering and M365 functions within a single role. - Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or equivalent certifications. - ITIL foundation or familiarity with IT service management frameworks. - Experience supporting M&A technology integrations. - Track record managing third-party service providers (scope of work, SLA definition, delivery oversight, accountability). - Experience operating in hybrid delivery models with internal teams and external partners. - Experience with VDI or Windows 365 Cloud PC. Special Working Conditions: - Fast paced, multi-tasking environment. - Travel up to 10% of the time. Important Notice: - This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues. #LI-RL1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Your role at DynatraceThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model. Role & Responsibilities: - Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning - Own renewal strategy and subsequent on time renewal of subscription(s) - Build Dynatrace brand awareness and loyalty, Defend against the competition - Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items - Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution - Coordinate account activities with sales teams for Assigned accounts within territory - Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts/contacts - Act as customer advocate and liaison to become a Trusted Advisor Travel as required What will help you succeedMinimum Requirements : - Bachelor’s degree or equivalent work experience - Excellent verbal and written English language skills . Fluency in Arabic is highly valuable - 6+ years relevant experience in customer success, account management, or similar field Preferred skills and experiences: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices - Proven expertise working with the executive level in client environments, as well as with procurement and business owners - Excellent verbal, written and interpersonal communication skills - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition - Highly motivated, energetic and committed to getting results - Ability to develop strong relationships with the user/customer/internal communities - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards