Title: Instrument Sales Representative, Human Identification - Remote, Pennsylvania, United States of America - Rochester, New York, United States of America Full time This Account Manager role supports the Human Identification (HID) business by driving adoption of products and services and growing revenue within a regional territory. The role focuses on building strong customer relationships, expanding product use, and delivering best in class customer experience. Key Responsibilities - Manage and grow relationships with forensic laboratories and law enforcement agencies. - Develop and execute sales plans to increase adoption of HID products, including Rapid DNA technology. - Understand customer goals and recommend solutions that align with their needs. - Maintain accurate forecasts, manage the sales pipeline, and develop territory strategy and prepare business reviews. - Collaborate with cross-functional teams to support sales growth across North America. Skills - Ability to probe and identify customer needs and strong consultative selling skills. - Strong organizational skills, including forecasting and pipeline management. - Technical aptitude with scientific instruments and consumables. - Clear listening, communication and presentation skills. - Ability to build relationships and work collaboratively across teams. Knowledge - Understanding of capillary electrophoresis, qPCR, and Rapid DNA technologies. - Familiarity with the forensic and law enforcement markets (preferred). - Awareness of competitor offerings and key differentiators. - Ability to navigate complex organizations and sell cycles, including state and local government environments. Qualifications - Bachelor’s degree in Chemistry, Biochemistry, Molecular Biology, or equivalent.  Advanced degree preferred. - Requires 5 years of experience in sales or support of analytical instruments and related products. - Willingness to travel up to 60%.   Compensation and Benefits The salary range estimated for this position based in Pennsylvania is $88,000.00–$131,400.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

• Hunting and developing new business • Managing the full sales cycle from first conversation through close • Working across multiple stakeholders and long buying cycles • Partnering closely with design and internal teams to deliver the right solution • Maintain accurate, real-time records in Salesforce • Conduct face-to-face meetings with prospects and customers

• Hunting and developing new business • Managing the full sales cycle from first conversation through close • Working across multiple stakeholders and long buying cycles • Partnering closely with design and internal teams to deliver the right solution • Maintaining accurate, real-time records in Salesforce • Conducting onsite sales calls and gathering accurate field dimensions

• Promote a collaborative, supportive workplace culture grounded in integrity and continuous improvement. • Manage the full employee lifecycle (onboarding, changes, offboarding) with accurate documentation and smooth execution. • Oversee benefits administration, including health insurance and 401(k) plans, enrollments, renewals, and employee inquiries. • Maintain confidential HR records while ensuring data privacy and compliance. • Serve as the primary point of contact for employee questions, responding promptly and service-oriented. • Administer employee recognition programs. • Prepare and share monthly team communications highlighting key updates. • Create and distribute employee and stakeholder surveys to support engagement initiatives. • Manage company equipment tracking and coordinate distribution and returns with IT. • Coordinate celebratory communications such as birthdays, work anniversaries, and holiday cards. • Create and post job requisitions for approved roles, ensuring alignment with hiring needs. • Review applications in the HRIS, conduct pre-screen interviews, and manage candidates through each stage of the hiring workflow. • Manage all pre-hire and rehire documentation and lead end-to-end onboarding. • Administer performance review cycles in ADP Workforce Now. • Maintain organizational charts, team materials, and prepare presentations.