• Act as support for SAP and non‑SAP applications, ensuring stability, operational continuity and governance of environments, with strong involvement in managing critical incidents, project handovers to support, AMS vendor management and monitoring of SLAs/KPIs. • Support SAP S/4HANA systems and legacy systems, including interaction with specialists and technical teams. • Manage non‑SAP applications and integrated environments, ensuring continuous operation of solutions. • Lead and follow up on critical incidents in high‑availability environments. • Operate in accordance with ITSM best practices, monitoring AMS, SLAs, KPIs and IT governance guidelines. • Support and execute project transitions to operations, ensuring post‑implementation stability. • Communicate frequently and in a structured manner with technical and executive stakeholders to align requests, statuses and decisions.

• Atuar na sustentação de aplicações corporativas multiplataformas (SAP e não-SAP), assegurando estabilidade operacional e cumprimento de SLAs. • Gerenciar incidentes críticos, problemas e demandas recorrentes, conduzindo análises de causa raiz (RCA) e planos de ação estruturados. • Atuar na sustentação, operação e evolução de sistemas de automação de bases, incluindo plataformas como Autobasi, Abastek, Omega 5000 e SGT, assegurando continuidade operacional e confiabilidade dos processos. • Conduzir e apoiar processos de transição de projetos para sustentação, incluindo hypercare, operação assistida e critérios de aceite. • Atuar como ponto focal técnico na interação com fornecedores, AMS e times internos, garantindo aderência contratual, qualidade e estabilidade das entregas. • Propor melhorias contínuas nos processos de sustentação, automação, monitoramento e operação dos ambientes. • Assegurar conformidade com controles internos, SOX/ITGC, políticas de segurança da informação e governança de TI. • Elaborar relatórios executivos de status, indicadores operacionais, riscos e planos de mitigação para TI e áreas de negócio.

• Assist in the implementation and maintenance of privacy policies, procedures, and standards • Support privacy impact assessments (PIAs), data privacy impact assessments (DPIAs) and data mapping initiatives • Help maintain records of processing activities and data inventories • Monitor and track privacy-related regulatory developments and industry best practices • Assist with vendor privacy assessments and due diligence reviews • Assist with tracking compliance with artificial intelligence system governance requirements • Review data subject rights requests (access, deletion, correction, etc.) • Support privacy incident response and breach notification processes • Administer privacy management platforms • Track and manage privacy review queues and service level agreements • Track and manage artificial intelligence system governance review queues and responses • Partner with Legal, Compliance, IT, Security, Product, and Marketing teams on privacy matters • Support educational technology privacy requirements (FERPA, COPPA, PPRA, state student privacy laws) • Assist in responding to customer privacy questionnaires • Participate in contract reviews for privacy-related provisions • Support related litigation • Help develop and deliver privacy training programs for employees • Create privacy guidance materials and resources • Support privacy awareness initiatives across the organization • Maintain privacy program metrics and reporting dashboards • Assist in preparing materials for leadership reviews and audits • Document privacy processes and maintain knowledge base

• Perform process mapping and diagnostics, identifying improvement opportunities and recommended actions. • Lead end-to-end improvement projects, from problem framing to implementation and monitoring of results. • Define and monitor performance indicators (KPIs), ensuring alignment with area objectives, and develop dashboards with actionable metrics to support decision-making. • Ensure the quality, consistency, and reliability of data used in processes, metrics, and automations. • Implement automations and technological solutions, including the use of Artificial Intelligence, to increase efficiency and drive operational improvement. • Work effectively in ambiguous contexts, structuring problems, engaging stakeholders, and promoting the adoption of process and workflow management tools and practices.