• Provide remote support to system users; • Receive, analyze and track support tickets using an internal tool; • Handle POS (Point of Sale) or ERP-related support; • Respond to inquiries via chat, WhatsApp, or phone; • Assist with questions and system configurations; • Support requests related to peripherals; • Keep the system updated by maintaining accurate information.

• Support customers via phone, email, and Zoom—owning the resolution end-to-end. • Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation. • Spot patterns, replicate edge cases, and work side-by-side with Engineering to get fixes shipped fast. • Turn customer insights into actionable improvements for Product and R&D. • Write crisp, empathetic updates that keep customers confident and teammates aligned.

• Support current Claims suite of products • Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness • Document and communicate complex solutions to internal and external clients promptly • Assess project complexity and estimate development and implementation timeframe • Communicate status with team members, end-users and clients within client expectations including participating in regular client calls • Develop relationships with clients and service/sales team • Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst • Monitor accuracy and completeness of all assigned jobs • Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions • Analyze customer data including performing optimizations and edit reviews with customers • Review and evaluate payer notifications • Collaborate with internal and external groups to define process requirements for project • Interpret orders and select appropriate tools to process orders • Perform software packaging responsibilities • Perform complex database tasks and maintenance • Track change requests and high severity incidents • Contribute to continuous improvements by identifying ways to optimize resources • Maintain comprehensive project plans and schedules • Help with team leadership roles and mentor new team members

Requisition Number: 2357250 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Enterprise Security and Resilience Office business is hiring for a Lead DevOps Engineer who has a passion for learning, is a solid problem solver, and a critical thinker with broad technical experience. We need someone who has a background and experience with both legacy and new product support and DevOps delivery. This role is for an individual contributor requiring hands on technical skill and problem-solving for a large, complex Microsoft .NET full stack application development project. The role includes, but is not limited to, production application support, documentation, operations and delivery, participation in an on-call rotation. If you are located in MN or DC, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Become a SME for the identity and access management system - Maintain, operate, and support the identity and access management system - Participate in on-call rotation to provide 24/7 production support - Participate and/or coordinate in triage and service restoration (Incident Management) and root cause analysis and resolution (Problem Management) activities as required - Support CI/CD pipelines for the identity and access management system - Create and maintain technical documentation related to operations and maintenance for the identity and access management system - Identify and implement opportunities for process improvements and automation to increase efficiency and streamline operations - Adhere to company policies and procedures, as well as security and compliance standards You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ years of experience with .NET Application Support - 4+ years of experience with structured change, release, incident, and problem management practices including root cause analysis - 4+ years of experience with CI/CD pipelines - 4+ years of experience with Infrastructure as Code (IaC) - 4+ years of experience using SQL, Microsoft SQL Server, & SQL profiling / performance tuning - 4+ years of experience supporting enterprise-level IT infrastructure in a hands-on capacity - 2+ years of experience with PowerShell - Available to participate in on-call rotation to provide 24/7 support Preferred Qualifications: - .Net Application Development experience - Identity and Access Management experience - Directory Services, Authentication and Access Provisioning experience - Requirements and technical specification documentation experience - Expertise in Agile and DevOps methodologies, Azure DevOps Application Lifecycle Management (ALM), and Git Source Code Management - Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access, MS Visio) - Proficient in containerization, deployment, and orchestration tools for applications across diverse environments (e.g., Docker, Kubernetes) - Solid knowledge of integration technologies, middleware, and protocols - Solid understanding of networking principles in Cloud environments *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.