Requisition Number: 2357250 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Enterprise Security and Resilience Office business is hiring for a Lead DevOps Engineer who has a passion for learning, is a solid problem solver, and a critical thinker with broad technical experience. We need someone who has a background and experience with both legacy and new product support and DevOps delivery. This role is for an individual contributor requiring hands on technical skill and problem-solving for a large, complex Microsoft .NET full stack application development project. The role includes, but is not limited to, production application support, documentation, operations and delivery, participation in an on-call rotation. If you are located in MN or DC, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Become a SME for the identity and access management system - Maintain, operate, and support the identity and access management system - Participate in on-call rotation to provide 24/7 production support - Participate and/or coordinate in triage and service restoration (Incident Management) and root cause analysis and resolution (Problem Management) activities as required - Support CI/CD pipelines for the identity and access management system - Create and maintain technical documentation related to operations and maintenance for the identity and access management system - Identify and implement opportunities for process improvements and automation to increase efficiency and streamline operations - Adhere to company policies and procedures, as well as security and compliance standards You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ years of experience with .NET Application Support - 4+ years of experience with structured change, release, incident, and problem management practices including root cause analysis - 4+ years of experience with CI/CD pipelines - 4+ years of experience with Infrastructure as Code (IaC) - 4+ years of experience using SQL, Microsoft SQL Server, & SQL profiling / performance tuning - 4+ years of experience supporting enterprise-level IT infrastructure in a hands-on capacity - 2+ years of experience with PowerShell - Available to participate in on-call rotation to provide 24/7 support Preferred Qualifications: - .Net Application Development experience - Identity and Access Management experience - Directory Services, Authentication and Access Provisioning experience - Requirements and technical specification documentation experience - Expertise in Agile and DevOps methodologies, Azure DevOps Application Lifecycle Management (ALM), and Git Source Code Management - Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access, MS Visio) - Proficient in containerization, deployment, and orchestration tools for applications across diverse environments (e.g., Docker, Kubernetes) - Solid knowledge of integration technologies, middleware, and protocols - Solid understanding of networking principles in Cloud environments *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Provide L2/L3 technical support for IBM midrange storage systems (e.g., IBM Storwize, FlashSystem, SAN Volume Controller - SVC) • Install, configure, and maintain storage infrastructure in enterprise environments • Monitor system performance, troubleshoot issues, and implement corrective actions • Manage storage provisioning, replication, snapshots, and disaster recovery solutions • Perform firmware upgrades, patching, and system health checks • Collaborate with infrastructure, network, and application teams to ensure seamless operations • Handle incident, problem, and change management processes in line with ITIL practices • Maintain documentation, runbooks, and standard operating procedures • Ensure data integrity, security, and compliance with organizational policies

• Manage tickets from end to end (full ownership) • Ensure follow-ups and communication with the client • Handle service requests focused on: user access, system access • Perform troubleshooting of technical incidents reported by the Service Desk (L1) • Reproduce issues and document technical analyses • Analyze logs and execute standard scripts/procedures for resolution • Triage complex incidents and escalate when necessary • Ensure service restoration within SLAs/SLOs • Create, review and maintain: Knowledge Base (KB), Getting Started guides, chatbot scripts and interactive guides (e.g., Pendo) • Update documentation according to product or process changes • Collaborate with the L1 team to improve first-contact resolution rate • Participate in team rituals/ceremonies • Support testing and preparation for new features • Manage ticket backlog and prioritize requests

• Provide technical support remotely and onsite to FSO personnel • Establish success criteria and develop comprehensive action plans • Support and provide technical feedback to improve fleet performance • Guide and coach field engineers in troubleshooting techniques • Create troubleshooting guides and support technical documentation