Role Description We’re seeking a passionate Remote Support Engineer to join our team in the Telecom sector. In this role, you’ll take ownership of designing, building, and delivering solutions that directly impact business outcomes and customer experiences. You’ll collaborate with cross-functional teams, apply your technical expertise, and solve real-world challenges while working on high-value projects. This position offers the chance to sharpen your skills, stay at the forefront of industry trends, and grow your career in a fast-evolving environment. If you’re motivated to make an impact and thrive in a collaborative setup, we’d love to connect with you. - Conduct initial assessment of reported incidents or service requests at the Helpdesk. - Provide support for basic incidents reported via email, ticket, or phone. - Follow triage for High Severity Incidents and initiate Sev1/2 tickets. - Hand over all Sev1/2 incidents to the Systems Availability Manager / BRC. - Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components. - Collect information through customer conversations, accessing support tools, and additional support staff (service resources) if needed. Qualifications - Have a graduate degree with a Diploma/Certificate in Information Technology or a related field. - Possess working experience with BMC Remedy tool and remote support tools. - Demonstrate excellent verbal and written communication skills. - Are willing to work in shifts (24*7) and are a good team player with a willingness to learn and drive to achieve. - Hold an ITIL certification (added advantage) and have knowledge of SolarWinds monitoring tool (added advantage).

Role Description We’re seeking a passionate Remote Connectivity Engineer to join our team in the ITES sector. In this role, you’ll take ownership of designing, building, and delivering solutions that directly impact business outcomes and customer experiences. You’ll collaborate with cross-functional teams, apply your technical expertise, and solve real-world challenges while working on high-value projects. This position offers the chance to sharpen your skills, stay at the forefront of industry trends, and grow your career in a fast-evolving environment. If you’re motivated to make an impact and thrive in a collaborative setup, we’d love to connect with you. - Design, implement, and maintain remote connectivity solutions to ensure seamless access to services and applications for clients and internal teams. - Troubleshoot and resolve connectivity issues, ensuring minimal downtime and optimal performance of remote access systems. - Collaborate with network and systems engineers to integrate remote connectivity solutions with existing infrastructure and security protocols. - Monitor and analyze network performance metrics to identify areas for improvement and implement necessary enhancements. - Develop and maintain documentation for remote connectivity processes, configurations, and troubleshooting guides. - Provide technical support and training to end-users and internal teams on remote connectivity tools and best practices. Qualifications - Hold a Bachelor’s degree in Computer Science, Information Technology, or a related field. - Have 0 - 2 years of experience in network engineering or remote connectivity roles, with a strong understanding of VPNs, firewalls, and remote access technologies. - Possess excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders. - Demonstrate strong problem-solving skills and the ability to work independently as well as part of a team. - Are flexible to work in shifts to support global operations. Education - Bachelor’s degree in Computer Science, Information Technology, or a related field.

Role Description The Data Engineer Lead - PMS & QA leads data analysis, visualization, and reporting of Medical Device performance and Post Market Surveillance activities within the PMS team as well as the broader QA function. - Supports CooperSurgical Complaint Management and other Quality areas. - Works in partnership with Commercial, Operations, Regulatory Affairs, and Post Market Surveillance teams. This role helps to ensure ongoing regulatory compliance and continuous product & process improvements within PMS & QA. Qualifications - Experience in data analysis and visualization. - Knowledge of Medical Device performance metrics. - Familiarity with Post Market Surveillance activities. - Strong collaboration skills with cross-functional teams. Requirements - Proven leadership experience in data engineering. - Ability to manage multiple projects simultaneously. - Strong analytical and problem-solving skills. - Excellent communication skills. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - 401(k) plan with company match. - Generous paid time off and holidays.

• Solve real problems: assist customers quickly and clearly, investigate root causes, diagnose technical issues and anticipate patterns before escalating • Ensure onboarding that creates autonomy, helping customers implement and extract value from the ecosystem, reducing reliance on support • Work on integrations and technical debugging, supporting with APIs, webhooks, JSON parsing and error investigation before involving developers • Support system tracking by installing scripts, using Google Tag Manager (GTM) and interpreting captured data • Scale support: create and maintain a knowledge base, evolve the chatbot (Gleap) and automate repetitive responses • Use AI as a standard to investigate issues, improve responses and automate operational tasks • Act as a bridge with Product: report bugs clearly, reproduce issues and ensure solutions are communicated back to the customer